slightly faster than dial up

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178 posts

Master Geek

#93164 31-Oct-2007 16:53

   4 pm Wednesday,
        phones say closed it is after 9.30 pm.
        After hour contact explained that they all at a meeting from 4 - 6 pm.

    hmmmmmmmmmmmmm

     regards,
                 Bruce.

Yahn

57 posts

Master Geek

#93169 31-Oct-2007 17:14

This guy Paul from Woosh contacted me today and tried his best to convince me that the only reason that our speed was lowered was because of the fact that there was no bandwidth left. So I asked him , "how come this has only really been in the last 2 weeks then" Can you show proof that more bandwidth has been used in the last 2 months by the Orbit Unlimited pool than at any other 2 week period in the last 12 months. He said well, no it hasn't been , so I asked him again , so why the lowered speed in the last 2 weeks only then ? He came back with a circular argument and policy line but couldn't answer the question. There was no logic to the statement and i told him so. I pretty much lost my last shred of belief in Woosh at that point. And I didn't change my plan. He kept going away and saying he needed to check something, and then we he realised that he wasn't sounding very logical and had nowhere to go, he hung up.

kobiak

1615 posts

Uber Geek

Trusted

#93181 31-Oct-2007 19:25

anyone got a newsletter from 'em?

I'm interested in waieved cancelation fee only :(

helping others at evgenyk.nz

brucie44

178 posts

Master Geek

#93296 1-Nov-2007 14:56

Anyone get an e-mail from them ?

thay had a meeting from m4pm - 6 pm yesterday for all staff.

we not need to know, we only the customers.

Phone, email, all not availble or never answered.

   So shopped around and voted with my feet. Off to Xnet.
   Xnet phone 0800 123 456 day Nrucie44 sentr you. :)

Yahn

57 posts

Master Geek

#93297 1-Nov-2007 15:00

Still no promised email here

brucie44

178 posts

Master Geek

#93305 1-Nov-2007 16:05

Yahn    ring them.
   Good man.
   Meanwhille I go talk to my my letterbox :)

   regards,
              Bruce.

cokemaster

Exited
4929 posts

Uber Geek

Retired Mod

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Lifetime subscriber

#93315 1-Nov-2007 17:30

brucie44:
what is your agenda.

If we want to discuss Woosh's prices. (they are public info, on their web site) At the same time we might like to discuss prices in general.

As new users join a message board it is typical that discussed subjects get discussed again.

Maybe you can help by starting a price thread. (includes comparisons to NZ ISPs bang for the dollar to those overseas ... and all time advertising claims that were never delivered ... together with the inability of communication companies to communicate).

regards
Bruce.

My agenda is to promote discussion and to ensure that it fits within our forum usage guidelines. If you'd like to create a thread discussing another topic that is fine.

The topic that this thead was started with was speed issues with woosh, not pricing plans, or how to change ISPs, or profit margins on plans. If you want to discuss those, it is strongly recommended to create a new thread for that as if this falls too off topic - it may need to be closed.

There are many benefits for that, some of the obvious would be more exposure and less searching required.

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brucie44

178 posts

Master Geek

#93332 1-Nov-2007 20:20

cokemaster:

My agenda is to promote discussion and to ensure that it fits within our forum usage guidelines. If you'd like to create a thread discussing another topic that is fine.

apologies.

best of regards,
                          Bruce.

richms

28172 posts

Uber Geek

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Lifetime subscriber

#93357 1-Nov-2007 21:55

They are being difficult to my mate who has it, they are insisting on paying for this last month despite it being totally crap. He is leaving the country, so that makes it a bit hard to dispute it so sadly he is paying his final month to them. His contract is up on the 22nd anyway, and if he was to close any earlier they wanted $99 even tho it is them who are not holding up their end of the contract.

Richard rich.ms

disgruntled

31 posts

Geek

#93366 1-Nov-2007 22:48

It does make it a little difficult with him leaving the country. He might like to know that the commerce commission is aware of the situation(I spoke to them today) and that their deliberately crippling the delivery of this plan breaches the consumer gaurantees act. A breach of the consumers gaurantees act may entitle you to compensation for the loss, so they should be happy to wave the disconnection fee.

Once I have decided on a new provider we'll see I guess.

JayADee

2148 posts

Uber Geek

#93385 2-Nov-2007 06:46

Still slow, still no email, still nothing on their home page.
So, no communication at all with customers unless you ring them up.
Anyone else heard anything at all directly from them??

brucie44

178 posts

Master Geek

#93390 2-Nov-2007 07:27

     No email received.
     Impossible to communicate with senior staff.

      Once my new connection is made with Xnet, I will phone Woosh (and like the chinese man in the advert on TV) will say " I WALK AWAY"

   regards Bruce.

exportgoldman

1202 posts

Uber Geek

Trusted

#93425 2-Nov-2007 11:12

I had 6 months of unusuable service because of our location (which we were told was fine when we signed up) I kept my woosh account activated because I was moving to Mission Bay, even there it was crap, dropping out 30-60 times a month.

I rang up several times to get it fixed and they promised to send a bigger aerial out but never did, I then phoned up to cancel my account and they insisted on me paying ANOTHER month because I canceled it on the first of the month 'and thats how billing works' and then a $99 early disconnection period.

I decided that I was sick of being ripped off, went in to their head office, got them to print out my connection log showing A) I never used the service B) when I did I had huge amounts of dropoffs and it was unusuable. I then got the forms for Disputes done and dropped them off, and all the people in the sales waiting area heard me complaining about their bad service and unreasonable terms, and other people in the waiting queue came up and asked me about what was going on, I explained my ongoing problems and suggested alternatives.

They seemed quite keen at that stage to help me close my account down and wave any charges and get me out the door. I told them politely due to their service on the phone, I had reserved the whole morning to deal with this drama and would be onsite for as long as it took to fix, while their new potential customers kept asking me for my 'real world' experiences with their service :-)

Sure, a bastard thing to do, but months spend on the phone, and close to a thousand dollars for a service I could never use then some more money to exit my contract and money for other problems with their billing systems... come on!

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

alexps

40 posts

Geek

#93445 2-Nov-2007 12:00

Exciting email update! Just in case there is anyone still there who hasn't jumped to XNet yet, I recently received the following email from the very nice man at Woosh I had spoken to previously who was exceptional in the fact that he knew what was happening & has also sent me the email he promised. So, at the risk of publicising private communication, this is what he had to say:

This is further to my telephonic discussions with you this Monday afternoon about your Orbit Flat Rate Plan with Woosh.

Please find below the feedback and resolution on the same – this resolution is specific to your Woosh account and not a general resolution:

• The Orbit Flat Rate plan was offered from October 2006 through May 2007 and attracted a large number of users. Of those, there are about 1000 users now on this plan; some of these customers are using 300, 500 GB or more every month, which is far more than would be expected from a "normal" user

• To try to reduce the impact of these users on everyone’s experience the Orbit Flat rate customers have been allocated a sizable section of Woosh’s available bandwidth. Customers are able to use as much as they want, however the heavy users have caused an impact on the speed of the Orbit Flat Rate users

• You are one of a small group of customers who are using an excessive amount of data, and as explained, this group is causing the slow speed that you are experiencing. If you want better speeds we recommend moving to alternative plans with data caps, however you are welcome to stay on your current plan if you do not want a data cap

• We have capped data plans with 10GB, 20GB, 50Gb and 100GB data limits

• We are unable to offer any compensation for the slow speeds. As with all Internet Service Providers we are unable to guarantee the speeds across our network – our Terms & Conditions specify the same

• We are not doing any traffic shaping - however, between 12pm to 7am each day the bandwidth allocation to these Flat Rate plans is removed - effectively overnight is a free for all as far as bandwidth is concerned – hence a good time to download at faster speeds

• Traffic restrictions still apply – as before – between 5:00pm and midnight – on not being able to use more than 700MB during those times

If there are any further issues, please contact us on 0800 4 WOOSH.

I have removed his email address for fear of starting a flame war..
So, nothing has really changed, except perhaps a new dictionary definition of the word 'resolution'. It is unforunate that we did not all receive a generic email as promised & that if we weren't all posting here then, officially, none of us would actually know why our unlimited plans were reduced to a crawl.
Anyway, for now at least, I'm staying. My contract's up in January & I'll see what the alternatives are then.
Where else would I get 'unlimited' data downloads at 'full' speed at 3am? (tongue very firmly in cheek)
Interested in outcomes of commerce commission enquiries so please keep posting.

Yahn

57 posts

Master Geek

#93452 2-Nov-2007 12:29

That doesn't explain why our speeds have suddenly been reduced accross the board in the last 2 weeks . The guy on the phone to me said that the last 2 weeks weren't "the worst 2 weeks for a year with regard to bandwidth" , so why now? and why we aren't seeing significant increases in bandwidth as heavy users leave the ship ? confused I am woosh by

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