I recently moved and ordered broadband for connection to the new place for the day I moved in about three weeks before the date. There was no DSL sync on the day so I phoned the ISP and was told I was on a port waiter. Apparently I should have received an email to tell me of this, but I didn't. Anyway, being new to all this I asked what the process was and was particularly keen to know how I could keep track of the situation. It turns out that the only think I could do was repeatedly phone the ISP to ask them where I was on the list (on my mobile rates, no thanks).
What I'm wondering is why much of this info is on a need to know basis. I get why specific user addresses on waiting lists can't be publicly available but why aren't the queue length and waiting times available? If they were I could have checked before I even looked at the property to rent. When a customer is on a non-LLU port waiter why aren't they just automatically emailed directly rather than having to go through the ISP? It all seems more frustrating than it needs to be.