So a while back I had some positive feedback for Compass, due to their excellent service dealing with their business division.

Sadly, their residential, customer care, and management have let them down, and I must recommend pretty much any ISP except Compass.

So it all started when I got a Mammoth connection provisioned in January.  Since then, I've been plagued with abysmal speeds and downtime.  I can say with absolute certainty that I've had no less than 2 months of downtime (and at least 15 tickets to Chorus!).

Upon complaining about this to Compass, every time their answer has been "we cannot credit you until the issue is resolved".  When the issue was finally resolved, they offered a one month credit, to which I said was not acceptable.  Their response was that "this issue has gone to the highest levels of Compass management and they have said that it is not possible to offer more than one month credit".

When I commented "are you honestly telling me that you think it's acceptable to charge me for a service you were not providing?" the response was merely "it is not possible to offer any more credit" (as if repeating this changes the fact).

Coupled with customer service closing tickets without confirmation the issue is resolved, customer management ignoring complaints tickets for THREE WEEKS (and then closing without confirmation), an incompetence rivalling that of Vodafone's old Egypt customer reps and just general apathy toward providing actual service to customers (with very few notable exceptions) I must say that Compass has officially been the worst experience of any provider I've ever had to deal with, and I was an Orcon customer.

Given a choice, stay away from Compass.  Seriously.