Hi Woosh Gateway wireless telephone users. I have queried Woosh Help Desk why the Hold button on a telephone plugged into the Gateway cuts off a Woosh line phone call instead of putting it on Hold like Calls on TelstraClear and Telecom phone lines does.
Woosh's response after the Help Desk staff queried their experts was. "A Woosh phone line can not be put on Hold, it's not their fault, the fault lies with Telecom". Telecom are stopping the Woosh line Hold button from working.
I've heard some excuses in my time and this may be perfectly legitimate. Shall I call Telecom and accuse them for stopping Woosh providing this service or is this quite correct?
Woosh Help Desk put callers on Hold all the time while they check out problems with various people higher up. As a business we would like to be able to do the same with our customers without cutting them off.