Constantly dropping packets/disconnecting

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Viscaria

3 posts

Wannabe Geek

#130966 3-Oct-2013 22:30

I have at least 8 people using the internet at one time each on different devices. I am now fed up with the constant packet loss and disconnects I am getting e.g skype logging off and on, Youtube videos randomly stop loading and downloads stop downloading. What might be the cause of all of this?

Im currently on Telecom's ADSL and receive speeds (based on speedtest.net) of 10Mb/s

Here is a list of stats i found

PeterReader

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#907513 3-Oct-2013 22:30

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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Inphinity

2780 posts

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#907607 4-Oct-2013 08:25

Does the DSL link drop? Does the router itself stop responding? What sort of router is it?

sbiddle

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Biddle Corp

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#907611 4-Oct-2013 08:35

For anybody to help you you're going to need to provide a lot more information.

First off how you're going to need to establish if the issue is DSL sync dropping or just your router. Are you connecting to the router, wired or wireless? If it's wireless does the same issue happen with wired connections?

8 wireless clients putting through a lot of traffic could easily choke a low end home router.

johnr

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#907614 4-Oct-2013 08:37

Have you got a master filter installed on the line coming into the house?

Viscaria

3 posts

Wannabe Geek

#907847 4-Oct-2013 12:44

I don't think we have a master filter installed and all our routers are linked to each other because one router does not give us enough ports.

I do not know what "DSL link/sync dropping" is as our routers are in the basement

michaelmurfy

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#907850 4-Oct-2013 12:59

Looks like you're needing a master filter installed. Read the post by PeterReader and provide us with more information.

Michael Murphy | https://murfy.nz
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Inphinity

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#907852 4-Oct-2013 13:01

Viscaria: I don't think we have a master filter installed and all our routers are linked to each other because one router does not give us enough ports.

I do not know what "DSL link/sync dropping" is as our routers are in the basement

You have multiple routers? Why? What are they? Are your end user devices connecting wired or wirelessly, as Steve asked above? When the issue arises, does it affect all devices simultaneously?

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Viscaria

3 posts

Wannabe Geek

#907872 4-Oct-2013 13:28

All of them are the TP Link TL WR941ND and i think our modem is the TD 8840

webwat

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#908513 5-Oct-2013 16:34

If you just need more ethernet ports, why use routers instead of a cheap network switch? Your modem is already functioning as a router/firewall so no need to have a "double NAT" (one router connected behind another to give two layers of network translation). This problem can be improved by turning off DHCP in the LAN settings on all the wireless routers, make sure DHCP is on in the modem's LAN settings, and move the cable from the WAN port of each router to a LAN port. This allows traffic to just go through without the router having to process it too much, and each router should be connected directly to the modem instead of going through another router. If anyone is using bittorrent or similar for downloading, turn off that software and see if your connection becomes more stable, since that can easily overload the router/modem.

If your packet loss only happens on wireless, try turning off the wireless on some of the routers to see if there's wireless congestion. You might need to adjust some wireless settings if you are getting wireless congestion from the neighbours.

EDIT: Should be easy to install a master filter if it all connects in the basement. Worth doing.

Time to find a new industry!