VDSL Speed

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turneg01

78 posts

Master Geek

#175705 9-Jul-2015 10:56

Hi all

Is the below speed about right for VDSL?

Chorus guy installed a splitter on one of the telephone ports that is used but not another one. would this affect the speed?

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Geekzone

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#1339771 9-Jul-2015 10:56

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

johnr

19282 posts

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Inactive user

#1339803 9-Jul-2015 11:09

Look at the modem xDSL sync line stats, Speedtest results don't add much value

Jase2985

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#1339805 9-Jul-2015 11:11

follow peter readers advice and post more info

also you should be using the jack point the tech installed it on, and nothing else except the modem should be plugged into it.

turneg01

78 posts

Master Geek

#1339818 9-Jul-2015 11:22

johnr: Look at the modem xDSL sync line stats, Speedtest results don't add much value

How do i get these stats?

johnr

19282 posts

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#1339857 9-Jul-2015 11:40

Also if you want to speedtest please do over Ethernet not WiFi

Jase2985

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#1339858 9-Jul-2015 11:45

what device do you have?

turneg01

78 posts

Master Geek

#1339859 9-Jul-2015 11:48

Jase2985: what device do you have?

laptop, i just connected via ethernet cable and it helped, speedtest said 35mb

not sure how to do the other tests

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sbiddle

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#1339862 9-Jul-2015 11:50

So your first test was via WiFi? if so there is nothing wrong with your connection.

wasabi2k

2096 posts

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#1339863 9-Jul-2015 11:52

turneg01:
Jase2985: what device do you have?

laptop, i just connected via ethernet cable and it helped, speedtest said 35mb

not sure how to do the other tests

You will need to log on to your router's web interface and go to the DSL section - it will show the line sync speed (which is how fast the connection is between your router and the cabinet it connects to).

turneg01

78 posts

Master Geek

#1339865 9-Jul-2015 11:55

sbiddle: So your first test was via WiFi? if so there is nothing wrong with your connection.

yes

turneg01

78 posts

Master Geek

#1339866 9-Jul-2015 11:56

wasabi2k:
turneg01:
Jase2985: what device do you have?

laptop, i just connected via ethernet cable and it helped, speedtest said 35mb

not sure how to do the other tests

You will need to log on to your router's web interface and go to the DSL section - it will show the line sync speed (which is how fast the connection is between your router and the cabinet it connects to).

how can i log into the routers interface or are they all different?

Jase2985

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#1339874 9-Jul-2015 12:17

when i said what device do you have i mean what router do you have.

type your routers IP address into your web broswer, log in with the user name and password.
find the DSL/xDSL page (i would give you more info but i dont know what modem you have)
then find the up and down connection speed
post in this thread

turneg01

78 posts

Master Geek

#1339926 9-Jul-2015 12:39

Jase2985: when i said what device do you have i mean what router do you have.

type your routers IP address into your web broswer, log in with the user name and password.
find the DSL/xDSL page (i would give you more info but i dont know what modem you have)
then find the up and down connection speed
post in this thread

I called Trustpower

Got in to my router settings

36801 download
10360 upload

Does that seem reasonable speed?

Anyways of increasing the speed

Jase2985

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#1339933 9-Jul-2015 12:46

no way to increase your speed, its a best effort service and thats probably the best you will get.

you are connected at 36/10 so your speedtests should show about 33Mbps down

i suggect you connect your laptop to the modem and then test using an Ethernet connection because there is nothing wrong with the connected speed

johnr

19282 posts

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Inactive user

#1339951 9-Jul-2015 13:18

turneg01:
Jase2985: when i said what device do you have i mean what router do you have.

type your routers IP address into your web broswer, log in with the user name and password.
find the DSL/xDSL page (i would give you more info but i dont know what modem you have)
then find the up and down connection speed
post in this thread

I called Trustpower

Got in to my router settings

36801 download
10360 upload

Does that seem reasonable speed?

Anyways of increasing the speed

What speed are you expecting over copper?

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