This morning is now the 4th time I've had a UFB install appointment and the 4th time no-one has turned-up!
Is Chorus responsible for this sort of behaviour themselves, or sub-contractors?
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afe66: wishful thinking on my part ?
aumouth:afe66: wishful thinking on my part ?
This, I think.
I just cannot understand why Chorus can not even turn-up for 4 separate UFB appointments and think that it provides the country a service.
sbiddle:
To get 4 jobs like that I'd be seriously questioning what contact details your ISP has lodged rather than immediately blaming Chorus.
aumouth:sbiddle:
To get 4 jobs like that I'd be seriously questioning what contact details your ISP has lodged rather than immediately blaming Chorus.
I checked with both ISP and Chorus directly, after the first non-attendance, they they had the correct contact details and address.
sbiddle:
The reasons for non attendance will be in the Chorus job details. What has your ISP told you the reasons for these are? Rescheduling is also incredibly common, and if your ISP isn't informing you then it's hard to blame Chorus.
sbiddle: Because in my experience (across numerous UFB installs) you'll get a phone call the day before from the scoper, a call on the day from the scoper, a call the day before install and a call on the day of the install. Email isn't an instant form of communication for most people.
aumouth:sbiddle:
The reasons for non attendance will be in the Chorus job details. What has your ISP told you the reasons for these are? Rescheduling is also incredibly common, and if your ISP isn't informing you then it's hard to blame Chorus.sbiddle: Because in my experience (across numerous UFB installs) you'll get a phone call the day before from the scoper, a call on the day from the scoper, a call the day before install and a call on the day of the install. Email isn't an instant form of communication for most people.
So is it the ISP or Chorus's issue for not communicating? For non-attendance at the appointment days/times given? Your saying it's the ISP that's left to clean-up for Chorus's failure? So I should be holding my ISP responsible for Chrous not attending and not communicating?
I, as the customer and end-user, apply for UFB through my ISP/retailer. They, in turn, give it to Chorus because they do the physical work. In either case, I shouldn't have to chase either of them.
sbiddle:aumouth:sbiddle:
The reasons for non attendance will be in the Chorus job details. What has your ISP told you the reasons for these are? Rescheduling is also incredibly common, and if your ISP isn't informing you then it's hard to blame Chorus.sbiddle: Because in my experience (across numerous UFB installs) you'll get a phone call the day before from the scoper, a call on the day from the scoper, a call the day before install and a call on the day of the install. Email isn't an instant form of communication for most people.
So is it the ISP or Chorus's issue for not communicating? For non-attendance at the appointment days/times given? Your saying it's the ISP that's left to clean-up for Chorus's failure? So I should be holding my ISP responsible for Chrous not attending and not communicating?
I, as the customer and end-user, apply for UFB through my ISP/retailer. They, in turn, give it to Chorus because they do the physical work. In either case, I shouldn't have to chase either of them.
Who you hold responsible really depends on what happened. As we don't know what happened it's impossible to lay any form of fault. Chorus can be an absolute PITA to deal with at times (that is part of my day job) but to immediately lay the blame onto them without knowing the full details is probably uncalled for.
When you lodge a UFB job and the location if flagged as a SDU and no other work is required your RSP will book a date for scoping, and book a date for the install. Chorus RFS dates can and do change, and if these dates are updated and your RSP doesn't update you then they ultimately have to take the blame, not Chorus.
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