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Well what do I do now?
From the ISP Original: scoping date 12th Dec, install date - 17th Dec, then the message to say changed to the 10th and the 14th Dec. Woohoo!
Then comes the 10th - whoops, nope, scope is scheduled for the 12th, no idea who told the ISP the 10th... And the install is the 17th. Oh well, onwards and upwards
12th - scoping, no problem, attached to house
17th - install, all connected up, wait, no update light. Off they go to the cabinet. Very sorry, there is an issue with the number I've been assigned, it's connected somewhere else.
Off they go. Cool - Good time to give the ADSL notice.
...
Nothing - I text on Wed to see what's up. "Not been sorted yet, assigned to other team"
Ask Stuff Fibre what they know - Chorus "We need to do some work on the records for this order before we can proceed. We've sent it to our records team to investigate, and will notify you once the order is ready to schedule."
And then the notification that the install (?) date is now the 9th January
...
27 Dec - Still nothing - So I ask Stuff Fibre, and get
from the Chorus portal - it indicates that Civil Tech has been booked for : Wednesday, 9th January, 2019 13:00
(09:45:22 PM) Plad: this is the note I see that Chorus have provided :
(09:45:22 PM) Plad: Tech confirmed that install has been done however there is an issue with the ONT being connected to a different Fibre Flexibility Point and this needs to be fixed.
This order has been referred to our service partner rearrangements team to have the records rectified. Once done this will proceed and we will let you know.
9 Jan - the install date disappears altogether
Contact Stuff Fibre - Chorus have advised that additional build work may be needed before they can complete the installation. Their service partners are working on planning and completing the necessary work and we’ll provide updates as they become available. We don’t currently have an ECD but we’ll let you know as soon as we do.
Contact Chorus - Apologies for the delay in your fibre order. The issue is down to internal records regarding the connection at the cabinet. There may be some more build work required in order to get your property connected. This is being followed up tomorrow (10/1) as there currently is not an estimated completion date, we appreciate your patience.
In the mean time, if you haven't got an internet connection it would be worth speaking to your provider to see if there is any service they can offer you in the meantime.
10 Jan Contact Chorus to check - Nothing
15 Jan Chorus - Sorry for my delayed reply, we’ve got an update form the service company for you. The fault is going to be fixed by the end of the week which means that your provider should be in contact early next week to book in an installation appointment for you.
Again, we really appreciate your patience with this, I understand it is frustrating.
16 Jan ADSL stops. Just what I need - ask Slingshot if they can reconnect me - Only with a 12 month contract and will take 5 - 10 days. Will just suck it up I guess.
21 Jan - Today I got an email to say the install date is now 11 February.
Which brings me to the question.
What do I do now?
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