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rhy7s

616 posts

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#318407 14-Jan-2025 17:03
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I have an elderly friend who has just switched to fibre and seems to have had a pretty ghetto install, a holesaw through the wall to his office with a couple of phone leads joined with a coupler. They'd left his phone plugged into the copper, so he was at a loss when the phone cut out that evening, an extra ethernet lead was going from the router back to the ONT and he didn't have RJ11 leads to plug his phone into the ONT.

 

I haven't seen his home's telephone wiring, depending on the topology, does he need to cut the external connection (as per this post to use his existing wiring for extensions? Or will having been disconnected from the copper POTS service be enough separation from the wider network?


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MadEngineer
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  #3331584 14-Jan-2025 19:24
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Regardless of it being disconnected elsewhere, you'll definitely want to disconnect at the demarc before livening up the existing wiring. 





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froob
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  #3331585 14-Jan-2025 19:27
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You will still want to physically disconnect the outside line. Even though there is no longer a POTS service, I expect the line will still be connected at the cabinet/exchange (i.e. if you pick up a phone, you will hear the "disconnected" tone).

It sounds like there are some issues with the Chorus install, and it might be worth getting in touch with the ISP to see if Chorus can come back to resolve them.




RunningMan
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  #3331590 14-Jan-2025 20:15
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Confirm Chorus are actually the LFC before calling them if you go that route.




Goosey
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  #3331637 15-Jan-2025 06:40
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You need to see what the state of the install is and then figure out what your friend instructed the ISP to organise.

 

  • Was the intergrated wiring supposed to be carried out or assumed or an additional expense ?
  • figure out what your friend talked about with the installer

if you find evidence that the intergrated wiring was supposed to be carried out instead of the current state of “plug the phone into the ONT or router” (from the sounds of it), then by all means get them to call the ISP to arrange a re visit?

 

 

 

take photos…post it here.


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