Paradigm PC's, the best PC company you'll find.

Forums › Desktop computing › Paradigm PC's, the best PC company you'll find.

ArcticSilver

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#64436 15-Jul-2010 14:05

After spending years solely going with these guys, I thought id put a post up about it, because businesses like this are far and few in between and this one definitely deserves its recognition.

Lets start with Shipping:

Quite often when i order from Paradigm i get the item the next day (or very soon after), it is always fast. They also have a order status page so you know exactly what is happening.

Customer service:

Where to begin....... Send them a email and you'll usually get a response within a couple of hours, they are amazingly quick, polite and professional. They will help you with any question you ask.

Returns:

Everyone hates returns, this is one of the main reasons I stay with Paradigm. You don't know hassle free until you order from them. They go out of their way to help. Here is some examples:

1.
The issue: My lovely new Thermaltake case arrived with a faulty front panel (LED cable was broken), i was reluctant to send it back since that would mean gutting it and going without a working computer for however long it took.

What they did: They told me to detach the front panel, put it in the courier package (that they had sent) and ring the courier company who picked it up from my door, all prepaid. They then repaired the front of the case and sent it back promptly. To me, that's hard to beat.

2.
Recently I have been building a new media center PC, i ordered a new case but (silly me) I stuffed up on the depth measurements so when it came to putting the case in place it would of blocked the rear ventilation. Knowing that it was my fault and that my chances were slim i emailed Paradigm to see if they would swap it out for me (at my expense), though doubtful they sent a request through to their supplier requesting the return which proceeded without a hassle.

3. I have returned multiple items in the past to Paradigm (because i use them a lot) and never once has it been a hassle, I usually receive the RMA information within a day from when the request went out and I have on multiple occasions received an advanced replacement.

Before you ask, i do not work for Paradigm, I just love them for the simple fact that they do customer service at its best and to me that's very important.

If the Guys at Paradigm read this, i have one thing to say - never change!

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#351896 15-Jul-2010 14:12

Very refreshing to see such a positive post.
Congratulations to Paradigm PC's for giving such great service, and congratulations to you for telling us about it :)

kind regards Andrew TD

xpd

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#351904 15-Jul-2010 14:23

Ive used them on and off over quite a few years, only had one problem with them which was a stock issue - they said was in stock but the supplier didnt have stock and noone told me there was a delay - called them and they followed it up promptly and kept me in the loop from there in. So good service once they were made aware of the issue :)

Ive recommended PP to work as well, and theyve ordered a few things from PP without any hassle.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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meesham

973 posts

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#351906 15-Jul-2010 14:28

Yep Paradigm are one of the great computer retailers in NZ. I've bought quite a bit of equipment off them and only once did I have a problem - a motherboard, cpu and RAM was shipped directly from their supplier and neglected to include the CPU. Paradigm were quick to rectify the problem and had the CPU overnighted to me in Chch, with it arriving 10am the next day. Everyone makes mistakes but it's how you fix the problem that counts.

Other retailers I'd highly recommend are Computer Lounge and Ascent, I used to recommend PlayTech but a family member had a problem with them recently (they neglected to include the power cable for a laptop) and they didn't seem to care.

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#351926 15-Jul-2010 15:01

meesham:

Other retailers I'd highly recommend are Computer Lounge and Ascent, I used to recommend PlayTech but a family member had a problem with them recently (they neglected to include the power cable for a laptop) and they didn't seem to care.

We use Playtech at work all the time, dont tend to have any problems with them.
I think they have been a bit short staffed recently which has lead to some delays and probably some oversights etc, but overall still great service.

How long ago did you purchase the laptop ?

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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vinnieg

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#351953 15-Jul-2010 15:55

PP are all good :)

Others:
ComputerLounge - if you want it extremely fast
Playtech - amazing service
Ascent - fast for Welly but can be pricey, good if you want something the same afternoon though

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

heavenlywild

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#351958 15-Jul-2010 16:04

It's refreshing to read about positive shopping experiences! It really isn't hard for all retailers to provide this level of customer service - a shame many online retailers fail to do. It's not only the price but the service that increases the base of returning customers:)

meesham

973 posts

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#351977 15-Jul-2010 16:33

xpd:
We use Playtech at work all the time, dont tend to have any problems with them.
I think they have been a bit short staffed recently which has lead to some delays and probably some oversights etc, but overall still great service.

How long ago did you purchase the laptop ?

It was about a month ago. It was my partner's mother that bought the laptop, she eventually got the charger sent to her but it was a number of days later, a laptop's pretty useless if you can't charge it so she was less than impressed.

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robbyp

1199 posts

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#354224 20-Jul-2010 22:21

ArcticSilver: After spending years solely going with these guys, I thought id put a post up about it, because businesses like this are far and few in between and this one definitely deserves its recognition.

Lets start with Shipping:

Quite often when i order from Paradigm i get the item the next day (or very soon after), it is always fast. They also have a order status page so you know exactly what is happening.

Customer service:

Where to begin....... Send them a email and you'll usually get a response within a couple of hours, they are amazingly quick, polite and professional. They will help you with any question you ask.

Returns:

Everyone hates returns, this is one of the main reasons I stay with Paradigm. You don't know hassle free until you order from them. They go out of their way to help. Here is some examples:

1.
The issue: My lovely new Thermaltake case arrived with a faulty front panel (LED cable was broken), i was reluctant to send it back since that would mean gutting it and going without a working computer for however long it took.

What they did: They told me to detach the front panel, put it in the courier package (that they had sent) and ring the courier company who picked it up from my door, all prepaid. They then repaired the front of the case and sent it back promptly. To me, that's hard to beat.

2.
Recently I have been building a new media center PC, i ordered a new case but (silly me) I stuffed up on the depth measurements so when it came to putting the case in place it would of blocked the rear ventilation. Knowing that it was my fault and that my chances were slim i emailed Paradigm to see if they would swap it out for me (at my expense), though doubtful they sent a request through to their supplier requesting the return which proceeded without a hassle.

3. I have returned multiple items in the past to Paradigm (because i use them a lot) and never once has it been a hassle, I usually receive the RMA information within a day from when the request went out and I have on multiple occasions received an advanced replacement.

Before you ask, i do not work for Paradigm, I just love them for the simple fact that they do customer service at its best and to me that's very important.

If the Guys at Paradigm read this, i have one thing to say - never change!

I second that. Mark from PP is good, and I have been using them on and off for almost a decade. They do need to update the look of their website thou, as it is a little dated. Do they still actually assemble PC's, becuase I just went to their PC builder and it said they don't assemble anymore?

jtbthatsme

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#354240 20-Jul-2010 22:45

I too have used PP a few times without any problems the other company i have really found great at all times is another (greater) Wellington based firm in Ascent Technology.

I have to say when finding where i'm generally buying from I use the pricespy website. Since they updated it they now include customer ratings and if memory serves you get to read user reviews too of companies. Which is a great way to work out if they're worthy of doing business with.

Some places are really bad at advertising prices they can't supply, some even are close to using bait advertising. However as stated PP and Ascent are my most used companies for tech stuff. Fast friendly and hassle free. Oops forgot to mention both do free shipping.

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#354327 21-Jul-2010 08:19

robbyp:
I second that. Mark from PP is good, and I have been using them on and off for almost a decade. They do need to update the look of their website thou, as it is a little dated. Do they still actually assemble PC's, becuase I just went to their PC builder and it said they don't assemble anymore?

I was looking at a PC for a friend a few months ago and looked at PP's prebuilt packages... thought "Ive seen this package elsewhere" - they were reselling Playtechs packages :) So I think they may have stopped on the assembly side of things.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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eXDee

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#354578 21-Jul-2010 18:37

meesham: Other retailers I'd highly recommend are Computer Lounge and Ascent

Computer lounge = Awesome.

Regular purchase procedure for me - pop open computerlounge on msn, throw a parts list at Billy, get confirmation of compatibility, advice, and stock status, before finally giving me a deal on the lot making it nice and cheap.
He puts a customer special goes up on the site, i click buy, it arrives the next morning in the courier (assuming all in stock), all packaged up perfectly.

If something goes wrong with something, once again, pop open msn once again, get an instant response on advice for troubleshooting etc, and if the parts faulty, quite often a forward replacement of a brand new item will be sent out if possible, otherwise turnaround is usually quite fast otherwise.

And due to having MSN on my phone, last week when we were driving i was arranging a friends new PC build with computerlounge while on the road, and when we reached his place, all he had to do was find the customer special and hit buy, a deal in fact which turned out to be cheaper than buying all parts individually from the cheapest stores in the country (when you accounted for shipping). Loyalty really pays off haha.

Really flexible, i won't go anywhere else. Don't know of any other single retailer that could offer that combo of awesomeness.

raab

262 posts

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#354592 21-Jul-2010 19:27

Indeed. Highly recommend Computer lounge as their service is hands down the best you'll find for computer retailers.

They have online presence on MSN and forums and are always willing to put up with questions which ultimately lead to sales anyway :)

I used to be one for purchasing from the cheapest stores on pricespy but after realising that after sales service is just as important, when you want to RMA something to the cheapest store you bought from they don't want to know you where as clounge welcome you with open arms.

robbyp

1199 posts

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#354615 21-Jul-2010 20:53

raab: Indeed. Highly recommend Computer lounge as their service is hands down the best you'll find for computer retailers.

They have online presence on MSN and forums and are always willing to put up with questions which ultimately lead to sales anyway :)

I used to be one for purchasing from the cheapest stores on pricespy but after realising that after sales service is just as important, when you want to RMA something to the cheapest store you bought from they don't want to know you where as clounge welcome you with open arms.

I actually emailed them yesterday a pre purchase enquiry as I was having trouble removing the 'Keyboard' from the online computer builder, and 24 hours later no reply. Maybe they are so busy.

robbyp

1199 posts

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#354616 21-Jul-2010 20:54

xpd:
robbyp:
I second that. Mark from PP is good, and I have been using them on and off for almost a decade. They do need to update the look of their website thou, as it is a little dated. Do they still actually assemble PC's, becuase I just went to their PC builder and it said they don't assemble anymore?

I was looking at a PC for a friend a few months ago and looked at PP's prebuilt packages... thought "Ive seen this package elsewhere" - they were reselling Playtechs packages :) So I think they may have stopped on the assembly side of things.

I found the same thing, as I had looked at playtechs ones, and the cases, specs and images were the same.

eXDee

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#354667 21-Jul-2010 22:57

robbyp:
raab: Indeed. Highly recommend Computer lounge as their service is hands down the best you'll find for computer retailers.

They have online presence on MSN and forums and are always willing to put up with questions which ultimately lead to sales anyway :)

I used to be one for purchasing from the cheapest stores on pricespy but after realising that after sales service is just as important, when you want to RMA something to the cheapest store you bought from they don't want to know you where as clounge welcome you with open arms.

I actually emailed them yesterday a pre purchase enquiry as I was having trouble removing the 'Keyboard' from the online computer builder, and 24 hours later no reply. Maybe they are so busy.

They are very busy at the moment apparently, i think they are down staff at a guess (due to sickness or away or something?), Billy said he was having to do other things as well as sales i think.

computerlounge at hotmail is their MSN address. Replies aren't always instant of course due to being busy, and you cant be always sitting waiting for people to send messages i suppose.

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