Lets start with Shipping:
Quite often when i order from Paradigm i get the item the next day (or very soon after), it is always fast. They also have a order status page so you know exactly what is happening.
Customer service:
Where to begin....... Send them a email and you'll usually get a response within a couple of hours, they are amazingly quick, polite and professional. They will help you with any question you ask.
Returns:
Everyone hates returns, this is one of the main reasons I stay with Paradigm. You don't know hassle free until you order from them. They go out of their way to help. Here is some examples:
1.
The issue: My lovely new Thermaltake case arrived with a faulty front panel (LED cable was broken), i was reluctant to send it back since that would mean gutting it and going without a working computer for however long it took.
What they did: They told me to detach the front panel, put it in the courier package (that they had sent) and ring the courier company who picked it up from my door, all prepaid. They then repaired the front of the case and sent it back promptly. To me, that's hard to beat.
2.
Recently I have been building a new media center PC, i ordered a new case but (silly me) I stuffed up on the depth measurements so when it came to putting the case in place it would of blocked the rear ventilation. Knowing that it was my fault and that my chances were slim i emailed Paradigm to see if they would swap it out for me (at my expense), though doubtful they sent a request through to their supplier requesting the return which proceeded without a hassle.
3. I have returned multiple items in the past to Paradigm (because i use them a lot) and never once has it been a hassle, I usually receive the RMA information within a day from when the request went out and I have on multiple occasions received an advanced replacement.
Before you ask, i do not work for Paradigm, I just love them for the simple fact that they do customer service at its best and to me that's very important.
If the Guys at Paradigm read this, i have one thing to say - never change!
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