I have had a fair big to say about how bad I think MA has gotten over the years trying to imitate amazon.com and how their banana points rewards are basically a big have, but I thought to give credit when credit is due, twice in 3 weeks they have surprised me for the better.
I got a brochure showing GTA V was $88 incl shipping at both JB and TWH so I emailed them to ask if it was possible to retrospectively get a price match. They took a few days to respond (heavy workload) but credited the difference to my CC. They could have not replied and pocketed the difference but didn't. So Kudos.
The other was my fault, I ordered two copies of SR IV by accident and they took the second copy back no questions asked even though I got a second lot of DLC for free (Which I deleted the emails in the interests of being honest and fair).