HG630b bridge sohpos UTM fails PPPoE Discovery

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gumdigger

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#211650 5-Apr-2017 14:35

Hi

I have put the spark HG630b in bridge mode and connected it to a Sophos Home Edition UTM but i cant get it to work

PPPOE logs "Unable to complete PPPoE Discovery" but HG630B DSL lights up

And the interface state/link is reported down although cable is properly connected with status lights blinking on the NIC.

WAN Interface Config:-

Type: DSL (PPPOE)
HW: eth0
VDSL: Tick/Untick made no difference
IPv4 default gw: unticked
username: user@xtrabb.co.nz
password: password
MTU: 1492
default route metric: 20
Asymteric: unticked
multilink: unticked

Help.

yitz

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#1757087 5-Apr-2017 15:08

Is the PPPoE service name field blank on the Sophos?

I assume the HG630b's layer 2 interface is still configured as per defaults to tag the packets.

hio77

'That VDSL Cat'
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#1757093 5-Apr-2017 15:19

What sort of DSL connection is this? ADSL or VDSL?

i see you have a spark connection there, I'm happy to check logs on this side to see if we are seeing authentication attempts if you DM me a line number.

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sparkz25

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#1757233 5-Apr-2017 19:13

have you tried rebooting the firewall? sounds dumb i know but sometimes when my firewall plays up all it needs is a reboot, are you able to post a screen shot of your interface settings for the UTM? have you tried just using the modem as a modem disabling all the other features and forwarding all traffic to the UTM? also what is the connection adsl or vdsl? have you tried just a adsl or vdsl modem on its own? i did a bit of googling and sparks website said that they dont support it but theres probably a way around it

https://www.spark.co.nz/help/internet-data/equipment/huawei/hg630b-gateway/setup-bridge-mode-huawei-hg630b/

gumdigger

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#1757280 5-Apr-2017 21:00

It is vdsl and yes i have tried rebooting several times. There is no place to put service name.

hio77

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#1757306 5-Apr-2017 23:01

gumdigger: It is vdsl and yes i have tried rebooting several times. There is no place to put service name.

depending on how the bonding is set, you may need to tag the packets on outgress on your sohpos.

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sparkz25

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#1757889 7-Apr-2017 06:46

are you able to post a screenshot of the config for the sophos end? ususally the service name would be what you name the interface on the sophos box, ie WAN or Internet have you ticked the vdsl box? are you on a static ip? have you selected the correct hardware for the interface?

i just re read your first post and noticed that you have default ipv4 gateway unticked, any reason why? this must be ticked to allow out going connections on that interface also have you tried vlan tagging in the advanced settings, im not to sure if spark does it on their vdsl but possably worth a try, as it mentions it in this link also looks like it has another password that you could try too.

a snippett of your config like the one above would possably help

https://www.spark.co.nz/help/internet-data/equipment/huawei/hg659-gateway/check-vdsl-settings-huawei-hg659-hg659b/

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gumdigger

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#1760377 10-Apr-2017 18:24

suddenly stopped detecting my dual port nic (NC7170). tested on another box and it works.

sparkz25

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#1761796 11-Apr-2017 18:04

thats odd, it looks like it has a intel chipset so shouldnt be a problem, what was/is the outcome of this? all up and running now?

hio77

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#1761904 11-Apr-2017 22:04

gumdigger:

suddenly stopped detecting my dual port nic (NC7170). tested on another box and it works.

i actually had much the same issue tonight, went as far as full router reboots before looking at my Esxi node to see oh... its not detecting a nic...

Wish i had of figured that before troubleshooting at a higher level!

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

gumdigger

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#1763364 12-Apr-2017 19:18

hio77:

gumdigger:

suddenly stopped detecting my dual port nic (NC7170). tested on another box and it works.

i actually had much the same issue tonight, went as far as full router reboots before looking at my Esxi node to see oh... its not detecting a nic...

Wish i had of figured that before troubleshooting at a higher level!

shows up when i do dmseg

eth2 is onboard and eth0/1 are NC7170. Also tried factory restore

gumdigger

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#1772117 28-Apr-2017 19:48

reinstalled and used onboard nic as WAN interface. Working solid now.