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194 posts

Master Geek
+1 received by user: 35


Topic # 191760 15-Feb-2016 17:44
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I bought my elderly mother her first ipad when I was in Australia last week. It was on special at Big W in Noosa as a "back to school special".

 

When I got back home to Wellington I set it up as best I could for her before sending it by courier to her home in the Waikato. There was no screen fault before it left my hands..

 

It was well packaged in its original box, then it was wrapped in an additional layer of bubble wrap. My mother looked at this ipad for a couple of days and didn't really touch it till my sister turned up a few days later to connect it to her wifi. Thats when my sister noticed a thin line running through the centre of the screen. Mum didn't really notice this fault, but my sister sure did and she started jumping up down saying I should return it. Good luck with that I reckon, as I don't think I have any recourse for this.

 

Mums not worried at all, as she is just delighted to have a new toy.

 

Are there any thoughts on this, I'm guessing I'm s*** out of luck.


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73 posts

Master Geek
+1 received by user: 6


  Reply # 1492775 15-Feb-2016 17:50
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I suggest you have a chat with Apple Support anyway. They might not do anything as warranty would not cover that, but lots of people over internet report Apple would help them in such cases. 

 

Worth give it try...

 

Good luck! :) 


1562 posts

Uber Geek
+1 received by user: 398


  Reply # 1492779 15-Feb-2016 17:58
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Apple support has been good in my dealings with them. I had an iPad that was out of the 12 month warranty but the Australian that took my call overrode things and made an exception for me.



194 posts

Master Geek
+1 received by user: 35


  Reply # 1492798 15-Feb-2016 19:50
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Thanks guys i will try calling them tomorrow.

2941 posts

Uber Geek
+1 received by user: 281


  Reply # 1492802 15-Feb-2016 19:56
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Definitely get them, or yourself, to call Apple customer support, or take it in to the nearest Apple Authorised Service Provider.

 

Doesn't matter that you bought it in Australia as the warranty is international.

 

As long as there are no signs of physical damage to the device then they should just replace it.

 

It sounds like a row of pixels has died on it, which we have seen before and replaced under warranty. (When there was no signs of any damage to the device)





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