[Snap] Dont join snap!!!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Dont join snap!!!

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5346 posts

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#900692 22-Sep-2013 14:48

Ok, I won't.

Whatifthespacekeyhadneverbeeninvented?

puckfack

7 posts

Wannabe Geek

#900694 22-Sep-2013 14:56

timmmay: I'm considering Snap, and this thread won't sway my opinion. Them not replying to my questions when they said they would might, but not this thread.

I look forward to seeing your complaint in a months time.

sbiddle: So a company makes a mistake affecting you as a single customer and you're threatening to file a class action lawsuit? You do realise this isn't America?

Which is why I am asking others if they have been through a similar situation genius. Judging by a few other threads I am not the only one who is getting poor service from snap recently.

Lorenceo

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Ultimate Geek

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#900700 22-Sep-2013 15:00

FWIW when I changed to Snap from another ISP my internet went down for all of 30 minutes, and that was because I had to change the username and password on the router.
As for your speeds changing, you were probably previously with an ISP using their own gear in the exchange with a lower SNR, and you are now connected to Chorus equipment.

danfaulknor

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Prodigi

#900702 22-Sep-2013 15:02

puckfack:
timmmay: I'm considering Snap, and this thread won't sway my opinion. Them not replying to my questions when they said they would might, but not this thread.

I look forward to seeing your complaint in a months time.

I've been with them 6 months, not a single complaint. Many others on here agree.

sbiddle: So a company makes a mistake affecting you as a single customer and you're threatening to file a class action lawsuit? You do realise this isn't America?

puckfack:
Which is why I am asking others if they have been through a similar situation genius. Judging by a few other threads I am not the only one who is getting poor service from snap recently.

For someone who has just joined you probably don't want to be making personal attacks (in my opinion anyway calling someone "genius" in that manner is such an attack) on long time and well respected members.
As I said above, all you generally see is the complaints. That's what people use this forum for, a place to complain. Posts about good experiences do happen, but not that often, even though they occur more often than not.

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vexxxboy

4244 posts

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#900706 22-Sep-2013 15:06

been with them 6 years and yes their service has been below par lately but they have acknowledged this and have added staff to try and get back to previous levels, they made a mistake and they took steps to correct it and by the sound of it even offered compensation and yet even that is not good enough for you. Cant really see why you are that upset .

Common sense is not as common as you think.

puckfack

7 posts

Wannabe Geek

#900710 22-Sep-2013 15:14

vexxxboy: been with them 6 years and yes their service has been below par lately but they have acknowledged this and have added staff to try and get back to previous levels, they made a mistake and they took steps to correct it and by the sound of it even offered compensation and yet even that is not good enough for you. Cant really see why you are that upset .

Thank you finally someone with something relevant to say. The reason I am not happy about the compensation is because it doesant compensate for the phone calls I had to make from my cell phone within that period.

If you take a look at this thread http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=126931 this user experienced a similar incident and was offered an unreasonable compensation like me.

jeffnz

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#900712 22-Sep-2013 15:18

puckfack:
vexxxboy: been with them 6 years and yes their service has been below par lately but they have acknowledged this and have added staff to try and get back to previous levels, they made a mistake and they took steps to correct it and by the sound of it even offered compensation and yet even that is not good enough for you. Cant really see why you are that upset .

Thank you finally someone with something relevant to say. The reason I am not happy about the compensation is because it doesant compensate for the phone calls I had to make from my cell phone within that period.

If you take a look at this thread http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=126931 this user experienced a similar incident and was offered an unreasonable compensation like me.

I would suggest an attitude adjustment given you are only new and the people that you are putting down.

What are you actually after as it would seem just a rant or have you another agenda.

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johnr

19282 posts

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#900713 22-Sep-2013 15:20

puckfack every single ISP has complaints on Geekzone far out I work for one of them, No ISP offers plain sailing fault free service, You really to build a bridge and get over it move on more to worry about in life

Tell you what DM me your Bank account and I will flick you $10 maybe this might cheer you up :P

SCM

459 posts

Ultimate Geek

#900727 22-Sep-2013 16:19

puckfack:

The reason I am not happy about the compensation is because it doesant compensate for the phone calls I had to make from my cell phone within that period.

Snap have an 0800 number, this number works fine from cell phones as well as landlines. There is no need to be compensated for a FREE call!

RunningMan

8961 posts

Uber Geek

#900731 22-Sep-2013 16:24

johnr:
Tell you what DM me your Bank account and I will flick you $10 maybe this might cheer you up :P

Oooohhh, can we all do that?

wlgspotter

331 posts

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#900732 22-Sep-2013 16:29

danielfaulknor:
puckfack:
timmmay: I'm considering Snap, and this thread won't sway my opinion. Them not replying to my questions when they said they would might, but not this thread.

I look forward to seeing your complaint in a months time.

I've been with them 6 months, not a single complaint. Many others on here agree.

I've been with Snap for 3 years and I too didn't, and still doesn't, have a single complaint about them.

And on the contrary, I have had some great experiences with them, with their Customer Service personnel going all out of the way to not only accommodate my extraordinary requests / questions, but they even offered me something totally unexpected (and in a good way).

I recently posted about my great experiences with Snap here - http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=129234

surfisup1000

5288 posts

Uber Geek

#900734 22-Sep-2013 16:42

puckfack:
If anyone has had a similar incident or know of snap breaking any laws please PM me. If I gather sufficient evidence I will be filing a class action lawsuit.

I had issues with my Snap new connection too -But, I put them down to 'stuff happens' sometimes and Snap have been great since my initial installation hassles. I understand your frustration but I think you are overreacting.

Regarding sync speed - - I don't think that Snap has anything to do with your sync speed - you are connecting to a chorus 'line card' and maybe they changed something with your connection or perhaps you revert to your old modem?

surfisup1000

5288 posts

Uber Geek

#900735 22-Sep-2013 16:45

johnr: puckfack every single ISP has complaints on Geekzone far out I work for one of them, No ISP offers plain sailing fault free service, You really to build a bridge and get over it move on more to worry about in life

Tell you what DM me your Bank account and I will flick you $10 maybe this might cheer you up :P

I hope he takes you up on your offer-- if not, can i send you my bank account number? Poverty is tough ha ha.

timmmay

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#900736 22-Sep-2013 16:45

puckfack:
timmmay: I'm considering Snap, and this thread won't sway my opinion. Them not replying to my questions when they said they would might, but not this thread.

I look forward to seeing your complaint in a months time.

I consider Internet a reasonably essential service, behind water and power of course, but reasonably important. I have backups for all important services - bottled water, gas to cook with, and a two 3G connections for when my primary internet connection is down. Since I'm planning on migrating to UFB from cable I'll simply leave the cable in place until the UFB is working properly, whether it takes a week or a month is reasonably irrelevant. That's not easily possible for xDsl services unfortunately, in which case I'd probably talk to a neighbor about sharing WiFi as a mitigation.

All companies have times when things don't go perfectly, especially in high tech areas where multiple companies are working together. From your description it sound like Snap haven't done a great job, and they can't defend themselves or offer explanation because you're anonymous and they can't violate your privacy. You can however say whatever you want with virtually no recourse, whether it's true or not.

People who come here with reasonable complaints with the aim to get help from members or providers are usually well received, especially if they come with facts, don't use emotive language, and act reasonably and are friendly. Come in all guns blazing and you see what kind of reaction you get. Even now though if you head towards being reasonable you will get help from members, and no doubt from Snap when their rep next checks the forums. But keep things up like you're going and I doubt you will get any help at all.

JeremyNzl

359 posts

Ultimate Geek

#900752 22-Sep-2013 17:38

Puckfack,

I would be surprised if you used $50 or even $100 of calls on your cellphone within an 11 day period. Even if u had a landline u would still have spent a good portion of the amount u claim to have spent if you made this many calls.

Your troll thread and attitude does not support your case well in the face of Geekzones members.

My family have 3 new recent Snap connections, Snap have been professional and courteous I do and will recommend Snap to anyone looking for service and value. Chorus can be outside of I.S.P's control as others have mentioned.

Do Snap a favor and take a hike

Jeremy

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