TriplePlay 150 UFB supplied router

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423 posts

Ultimate Geek

Trusted

Lifetime subscriber

#1210530 8-Jan-2015 13:50

I gave up on the TP150 and scrounged around for some PC parts to make a nice low-power pfSense router that performs nicely without any problems.

We were having issues with Win7, Android, and Apple clients.

Detruire

1771 posts

Uber Geek

#1210560 8-Jan-2015 14:26

J32: During my research I came across several sites/forums/posts suggesting that something has changed with the upgrade to Windows 8.1 and how it handles DNS. Several companies who supply routers seem to have done a firmware update to fix the problem.

That may be related (I don't know), but it's definitely not the only thing in play here: as mentioned before, my flatmate and I have DNS issues on our Windows 7 PCs too. (Neither has the same issue on different routers.)

rm *

loceff13

1065 posts

Uber Geek

#1210586 8-Jan-2015 14:44

Have you tried ringing slingshot?

J32

98 posts

Master Geek

#1210782 8-Jan-2015 20:05

loceff13: Have you tried ringing slingshot?

Slingshot gave me the basics. Setting DNS in the adapter settings. Static IP instead of DHCP, netsh winsock reset, flushdns. All stuff we have tried already

J32

98 posts

Master Geek

#1210863 8-Jan-2015 23:21

Detruire:
J32: During my research I came across several sites/forums/posts suggesting that something has changed with the upgrade to Windows 8.1 and how it handles DNS. Several companies who supply routers seem to have done a firmware update to fix the problem.

That may be related (I don't know), but it's definitely not the only thing in play here: as mentioned before, my flatmate and I have DNS issues on our Windows 7 PCs too. (Neither has the same issue on different routers.)

I was simply looking in what may resolve the problem and noted that firmware updates for routers solved the problem.

BTW I just confirmed that this problem also occurs with android devices connected to the triple play 150

pushkar90

16 posts

Geek

#1211063 9-Jan-2015 12:30

J32:
Detruire:
J32: During my research I came across several sites/forums/posts suggesting that something has changed with the upgrade to Windows 8.1 and how it handles DNS. Several companies who supply routers seem to have done a firmware update to fix the problem.

That may be related (I don't know), but it's definitely not the only thing in play here: as mentioned before, my flatmate and I have DNS issues on our Windows 7 PCs too. (Neither has the same issue on different routers.)

I was simply looking in what may resolve the problem and noted that firmware updates for routers solved the problem.

BTW I just confirmed that this problem also occurs with android devices connected to the triple play 150

IF ONLY i could find firmware updates to this god forsaken modem...the manufacturer's website is some half assed html page with just a specification pdf, and no firmware to be found, no help section, nothing.
Also, yes I'm also having these exact issues with this router. I've tried turning on/off just about every setting, setting fixed DNS, WMM, QoS, advanced wifi settings. Nothing changes. It is still extremely hit or miss. Pages will sometimes load, sometimes they won't. This is just not good enough. There are no dropped packets, i can ping the websites I'm trying to access, they just don't load across ANY web browser. IT MAKES NO SENSE. This is the most frustrating thing ever. This even happens on my android phone, where i'm on google and the google logo just doesnt load. What the hell. cmon.

Hopefully someone finds a solution.
Hopefully Slingshot decides to just scraps this router and gives us one that actually works.

J32

98 posts

Master Geek

#1211362 9-Jan-2015 19:24

I got an email from tech support about the issue today. After I emailed them about what I have been trying to fix the issue, he would like me to do the following tests as described in his email below:

Thank you for using Slingshot's Online Help.

The tests you have completed would correct normal browsing issues. This may be indicating an issue with the modem if another appears to browse properly. I have spoken to my Complex Technical Support Team and they would like for you to complete a throughput test. Before completing the following test, please turn off the wireless settings inside the modem. You can untick the "Enabled" box under "2.4G Wireless". My previous email details how to enter the modem if you need guidance.

Please complete the following steps to help determine the cause of slow speeds or browsing issues:

Turn off all devices (laptops, tablets, phones, etc.) that connect to the internet except one computer. Stop any downloads, and close any file sharing programs that may be running.

Connect an Ethernet cable (yellow cable provided with the modem) from your modem to your computer or laptop.

On your computer or laptop, bring up a web browser (Internet Explorer, Google Chrome, Safari, etc). Click in the address bar (the bar at the top of the page), and type in http://speedtest.slingshot.co.nz. Complete the Slingshot Local test to create a record of the speeds on our system.

To open Command Prompt, go to the Windows Start Menu (icon on the bottom left). In the Search programs and files bar, type the letters "cmd" without " ". Above, an icon will appear titled Command Prompt. Right-click on the icon and select "Run as administrator".

If this does not work, hold down the Windows key on your keyboard and press the letter "R" at the same time. A new window will appear. Type "cmd" into the field, then press OK.

A box with a black background will appear.

Type the following commands:

netsh winsock reset

ipconfig /flushdns

Restart your computer (turn it off and back on) and your modem (unplug the power cord and plug it back in).

If the previous tests have not improved your connection, we will need a full throughput tests. Complete step 3 to open Command Prompt again.

If you are unable to browse certain websites, please complete the below tests with working websites, plus the websites that are not working.

Type the following commands:

Ping to the modem gateway (default gateway for the Slingshot modem is 192.168.1.1)
Example: ping 192.168.1.1 >>Test.txt

Ping to the Slingshot DNS
Example: ping 202.180.64.10 >>Test.txt

Pathping to 2 international sites and 2 local sites
Example: pathping www.trademe.co.nz >> Test.txt

Ping to 2 international sites and 2 local sites
Example: ping www.facebook.com >> Test.txt

Trace routes to 2 international sites and 2 local sites

Example: tracert www.nzherald.co.nz >> Test.txt

Two Netstat tests of active connections
Example 1: netstat -a >> Test.txt
Example 2: netstat -b >> Test.txt

Once completed, close Command Prompt. There will be a file on your desktop titled Test.txt. Please attach this file to your reply email. Our Technical Support team will review the results of your tests.

If the speed or browsing issues continue, please do the same tests on a different modem and attach the results with a different file name (i.e. Test2.txt).

I hope this helps to resolve your query. If it does not, please do not hesitate to reply to this email or to contact us on 0800 89 2000.

Unfortunately I don't have a lot of time right now to get into it. Work keeps me busy. If anybody wants to give it a go and post the results here, that would be great. Maybe even post the results forward to Sean from the tech team yourself to spread awareness at Slingshot that this is a common issue and not a single case.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

pushkar90

16 posts

Geek

#1213302 13-Jan-2015 17:30

Ok so, i ran the diagnostic commands
Also made a batch file of it, if someone else wants to run it.
If you do, run it as an administrator.

Posting my results

https://www.mediafire.com/?7xnt9k08n37p2e9 - Test results

https://www.mediafire.com/?7xnt9k08n37p2e9 - Batch file

The output of the batch file will be in C:\

J32

98 posts

Master Geek

#1215001 14-Jan-2015 18:05

pushkar90: Ok so, i ran the diagnostic commands
Also made a batch file of it, if someone else wants to run it.
If you do, run it as an administrator.

Posting my results

https://www.mediafire.com/?7xnt9k08n37p2e9 - Test results

https://www.mediafire.com/?7xnt9k08n37p2e9 - Batch file

The output of the batch file will be in C:\

Thanks for the batch file. I did just run all the tests (unfortunately before I saw you made a batch file) and sent the results in to Slingshots tech team. We'll see where this goes from here.

J32

98 posts

Master Geek

#1215040 14-Jan-2015 19:13

After sending in my test results I got this reply

I have spoken to our Tech Tier 2 Team and they have suggested that you try first factory resetting, then deleting all of the profiles in the modem and recreating a new profile from scratch as most likely extra profiles will be interfering. To do this go to 'Advanced Setup' and delete everything under 'Wan' and 'Layer 2', 'ATM'. From there set up the modem for ADSL mode from scratch with the same PPPoA settings you would have used to set it up the first time.

If you have already tried this you will need to call Technical Support on the number below so that they can double check directly what we've tried in case we've missed anything and arrange a replacement modem if need be.

Guess I will give this a try tomorrow.

shk292

2855 posts

Uber Geek

Lifetime subscriber

#1416361 29-Oct-2015 19:33

Thanks for unlocking this, admins

Just wondering if the OP's problem was ever resolved, and/or if anyone else has had this problem?

Since switching to SS UFB, have been getting very similar "failed to load / connection reset" errors. Also the voice line from the router locks up after 24-36 hours and needs a router reset to re-enable

I've logged a call with SS

8002F994

62 posts

Master Geek

#1421891 5-Nov-2015 19:00

So glad I am not the only one having issues. I to joined fast fibre network, got broadcom modem had slingshot help me set it up, but when I turn it off at the back or at the wall, it resets itself and I have to keep ringing slingshot to set up my modem again, in fact, they have no idea whats going on that they are sending me out a 3rd modem... yeah, 3rd modem because... I have no idea.... they are only taught to set up the broadcom modem, and they don't have any advanced training beyond that, which is why I am on this site. I just have a normal d-link filter and normal jackpoint. Netcom modem is fine, no issues other then its old and heats up. So sorry, didn't mean to hijack your thread, but I knew I couldn't be the only person having issues. Chorus is coming out on the 12th to do their scope of the property and will let me know where they need to do their work,, or whatever the heck they do.

8002F994

62 posts

Master Geek

#1421896 5-Nov-2015 19:04

J32: After sending in my test results I got this reply

I have spoken to our Tech Tier 2 Team and they have suggested that you try first factory resetting, then deleting all of the profiles in the modem and recreating a new profile from scratch as most likely extra profiles will be interfering. To do this go to 'Advanced Setup' and delete everything under 'Wan' and 'Layer 2', 'ATM'. From there set up the modem for ADSL mode from scratch with the same PPPoA settings you would have used to set it up the first time.

If you have already tried this you will need to call Technical Support on the number below so that they can double check directly what we've tried in case we've missed anything and arrange a replacement modem if need be.

Guess I will give this a try tomorrow.

We did this, technical support .... ring them 11 times, dang annoying, but as soon as I turn it off, it resets so I can't use the net. I'm sure they think I must be sabotaging the dang thing :oP ..... lol .... and because that didn't work.... they sent out a 3rd modem.... sigh

They are not trained for more advanced technical issues with these modems, just spoke to them. Plus have to call America for tech support, lol, just like the pendo pad7, have to call aussie for phone technical support.... blast this plan Im getting.

laugh2

9 posts

Wannabe Geek

#1440636 4-Dec-2015 16:59

I'm in the process of getting UFB and had all sorts of difficult with the Tripleplay 150 configured "straight of the box". At Slingshot's suggestion (to solve a different problem) it was connected to the copper DSL line (the UFB isn't connected yet).

Symptoms
In particular we couldn't send emails, couldn't do online banking, and Google maps would crash/crawl/give blank pages. In general it appeared that https connections were very unstable, as noted by others.

What didn't work
As others have found, trying settings and changing configurations didn't work for me nor with Slingshot's telephone technician.

What did work

After many other attempts the following worked:

1) Factory reset of the modem. (I inserted a bent paperclip into the reset hole beside the on/off button at the back of the modem and counted slowly to 10 before releasing. It took a minute or so before the lights finally responded and the the modem rebooted.)

2) Under "Advanced Setup/WAN Service" delete both interface profiles so the table becomes empty.

3) Add a fresh "pppoa0" profile so that the table shows:

Interface     pppoa0
Description pppoa_0_0_100
Type            PPPoA
Vlan8021p   N/A
VlanMuxld   N/A
Igmp           Disabled
NAT             Enabled
Firewall       Enabled
IP6              Disabled
Mld              Disabled

(Note: this is a profile for our current copper/DSL connection, not UFB.)

4) Under "Advanced Setup/DNS Server" click the radio button for "Use the following Static DNS IP address" enter Slingshot's two DNS addresses 202.180.64.10 and 202.180.64.11.

Note that the reset and the static DNS addresses are both required - neither step works alone.

VoIP
Their VoIP service i.e. iTalk, is working well. Configuration was straight forward if all "Proxy" and "Registrar" boxes were left unselected, and the Dtmf Relay Period was changed from 100 to 101 (otherwise I couldn't call out but could receive calls).

Hopefully it continues to work as expected especially once UFB is installed.

theoldfarter

233 posts

Master Geek

ID Verified

#1440706 4-Dec-2015 19:56

Please do continue to post your progress as I find it interesting. I have been with Slingshot for 10 years next January. After I asked them how long I had been a customer & them discovering how long, they said that they will credit one month to my account, as a thank you for the long service. I shall be watching with interest when my next bill comes in. I am on 100/20 unlimited Fibre. I have been using between 500Gb to 800Gb a month and have never experienced any 'shaping'. Most pleased with what is happening & the constant fast speed. The iTalk is clear, loud & have experienced no problems with it.

I have suggested they upgrade their Fibre modems to dual band, with AC Wi-Fi speeds. As I suggested the exact same thing 18 months ago when I went Fibre, I am not holding my breath. They will have to upgrade at some point.

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