MyRepublic is transferring broadband business to 2degrees.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › MyRepublic is transferring broadband business to 2degrees.

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231 posts

Master Geek

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#3116536 16-Aug-2023 07:19

When you get your first bill it has on it the new Bank Account number and your new 2d Account number to set up Internet banking. Do not use the preset up one in the bank as it is now the wrong account number.

Smithy

rugrat

3107 posts

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#3116688 16-Aug-2023 12:04

@ragingkiwi the internet banking details are on this page:

https://www.2degrees.nz/help/account-and-billing/manage-account/broadband-account-system-changes#pay-bill

The bank account is in section "Will there be changes to way I pay my bill" It doesn’t match account in your post, the wireless broadband one.

They also charge after the month, where most ISP’s charge in advance I.e before the month.

As in above post if search 2degrees in internet banking, it will give the wrong account details.

RagingKiwi

18 posts

Geek

#3116702 16-Aug-2023 12:41

Thanks everyone for the help. I got it sorted out now thanks to your help

fishb8

85 posts

Master Geek

#3116851 16-Aug-2023 16:59

I thought there were a few settings that need to be enabled.

Do the below changes need to be manually changed or does it all happen automatically when the changeover happens?

WAN Connection Type: DHCP (Automatic IP/Dynamic IP/IP over Ethernet)
802.1Q: Enabled
VLAN ID (802.1Q): 10
802.1P (Priority): 0
IP Version: IPv4 or IPv6
MTU Size: 1492 or 1500
NAT: Enabled

michaelmurfy

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#3116908 16-Aug-2023 20:24

@fishb8 No. It is like for like… you don’t need to change a thing. Your connection will just move over as stated a number of times now.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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RagingKiwi

18 posts

Geek

#3116914 16-Aug-2023 20:52

Yeah I didn't need to change anything on the modem/router at all, everything just continued to work

dapples

51 posts

Master Geek

#3116936 16-Aug-2023 23:01

So, those that have been transferred over, how are your speeds on 2degrees?

Also does anyone know how I get access to my account on the 2degrees website now? FAQ said there would be instructions in the email received from 2degrees once transferred but there was not. I emailed them a few days ago and have not had a response.

Feel like I’m having a pretty disappointing experience so far. Still holding out that things improve but also considering moving ISP.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

RagingKiwi

18 posts

Geek

#3116938 16-Aug-2023 23:13

On ethernet connection (Pc) I'm getting about 700mbps to 900mbps depending on time of day.

For wireless it's a lot more disappointing and I Dunno why but I used to get about 300+ Mbps on my ASUS AX-3000, now I'm lucky to get 100mbos consistently.

I think maybe something in the house has changed or the recent modem firmware update I applied went funny but yeah other than that everything has been perfectly Fine without changing any settings on my end (I'm on the 1,000 speed plan)

rb99

3423 posts

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Lifetime subscriber

#3116983 17-Aug-2023 09:35

Spent the last two or three days trying to log in to my shiny new 2D broadband account and nothing works. Finally phone them up. After maybe as much as 3 minutes on hold, get through and after about 3 minutes of typing user names and resetting passwords I'm in. Yay. No idea what was done differently or typed differently this time round, but I ain't complaining.

Just hope it still works the next time...

Edit 940 down 510 up, same as before

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

dapples

51 posts

Master Geek

#3117264 17-Aug-2023 18:14

rugrat:
They also charge after the month, where most ISP’s charge in advance I.e before the month.

I just got my first bill, charged in advance - 17 Aug-16 Sept

rugrat

3107 posts

Uber Geek

Lifetime subscriber

#3117301 17-Aug-2023 19:51

dapples:
rugrat:

They also charge after the month, where most ISP’s charge in advance I.e before the month.

I just got my first bill, charged in advance - 17 Aug-16 Sept

Sorry, you are right. I’ve had two bills, checked them both and they are for the month starting day after bill was issued.

I don’t know how I stuffed that up, July to August was charged before change over and then after change over charge was moved to new invoice.

fishb8

85 posts

Master Geek

#3120856 27-Aug-2023 15:31

Switched last Monday - Woke up at 0600 and no internet, there was when I went to bed at 22.00 on Sunday night.. Told the changeover would be in next 3 days.

Tried contacting MR - nothing. Tried 2D and the "tech" said reboot ONT and modem and wait an hour. Did and still no internet. Called again and got transferred to a real tech. He was very pleasant and helpful and after an hourmade alterations to my modem's setting and voila, all working, nearly.

No landline so emailed 2D about 4 days ago - no replies, yet and still no land line. MR tells me everything was successful. My download is definitely slower than before.

Not a geek so how do I improve my connection. Always got slightly 300/100 with MR, on Speedtest but getting 115/100 now.

eong

100 posts

Master Geek

#3120869 27-Aug-2023 17:36

fishb8:

Switched last Monday - Woke up at 0600 and no internet, there was when I went to bed at 22.00 on Sunday night.. Told the changeover would be in next 3 days.

Tried contacting MR - nothing. Tried 2D and the "tech" said reboot ONT and modem and wait an hour. Did and still no internet. Called again and got transferred to a real tech. He was very pleasant and helpful and after an hourmade alterations to my modem's setting and voila, all working, nearly.

No landline so emailed 2D about 4 days ago - no replies, yet and still no land line. MR tells me everything was successful. My download is definitely slower than before.

Not a geek so how do I improve my connection. Always got slightly 300/100 with MR, on Speedtest but getting 115/100 now.

I start to worry about my transition now.

With MR, you can always find a good technician like Luke. Solving problem is easy, just open the chat and ask for tech support. It is just like another slack thread, with which I can still work on other tasks. Contacting 2D is way more difficult to be honest. Holding the phone and waiting for 15mins is really painful to me. With my phone number collected, why do you still need me manually punching the account number? I really hate the terrible background music and the stupid 'smart suggestions'. I wouldn't be waiting on that f*****g phone call if I could solve it through website/mobile app/chat.

I am also wondering what they will do with my 8Gbps hyperfibre. Apparently they don't have this plan yet.

doobre

89 posts

Master Geek

Subscriber

#3121027 27-Aug-2023 23:37

Yes, as mentioned earlier, I don't consider sitting on hold for 15 mins in a queue, to then speak to the normal customer service agent to be acceptable, especially when 2D themselves state, that business acc's recieve "priority support" line. Maybe the best thing about MR was that it was possible to talk directly, and almost immediately, to a tech on their business support line, during office hours.

cheers CD

dapples

51 posts

Master Geek

#3122029 30-Aug-2023 23:22

Little update from me.. I switched from 2degrees to Quic and the speeds are good again!

Bottom 3 results are from 2degrees to Lightwire, Chorus Fibre Lab & 2degrees

Top 3 results are from Quic to the same

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