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J32:
I got my fibre connection today. Just a couple of hours later I did get my first DNS errors with the TriplePlay 150. Since then I had a couple of DNS errors for different websites. It didn't even last a day. Emailed Slingshot again.
I don't get it.... I was told by both technicians and senior resolution team that they are no longer supplying tripleplay150 modem due to technical issues with them. So I am stumped why they they are still sending these out despite the fact I got TDR involved to help with this issue. Doent make sense to me
Send it back and ask for a NF4V, like the rest of us. I got mine free of charge. They sent out 5 of the dang useless tripleplays to me... nothing but a nightmare.
1 week, 31 call hours and 14 technicians and a migraine with these d*ng tripleplays from my isp.
8002F994:
J32:
I got my fibre connection today. Just a couple of hours later I did get my first DNS errors with the TriplePlay 150. Since then I had a couple of DNS errors for different websites. It didn't even last a day. Emailed Slingshot again.
I don't get it.... I was told by both technicians and senior resolution team that they are no longer supplying tripleplay150 modem due to technical issues with them. So I am stumped why they they are still sending these out despite the fact I got TDR involved to help with this issue. Doent make sense to me
Send it back and ask for a NF4V, like the rest of us. I got mine free of charge. They sent out 5 of the dang useless tripleplays to me... nothing but a nightmare.
1 week, 31 call hours and 14 technicians and a migraine with these d*ng tripleplays from my isp.
Later I was told I could get fibre and my app was denied again (I got my second TP150, which showed the same problems, I send it back).
In November I was told once again I could get fibre and finally it was happening. I received my 3rd TP150 and must have been one of the last to get it. My fibre connection was suppose to happen on Jan 6, but was due to a skeleton crew working at that time moved to today. I believe they started to send out the NF4V 2 weeks after. I already asked for a replacement, but was told (see my post above) that they would not exchange it unless I have it on my fibre line and have problems.
Now I am using it with fibre and still have problems. My email went out right away asking to replace it with the NF4V
Success. 
I asked Slingshot to replace the TriplePlay150 with a NF4V. No problems - it arrived soon after (for free) and is now working well. Nice. It actually arrived 2 days before Xmas but the hectic and holidays meant it didn't get installed until a few days ago.
But
As described above, we had all the same problems with the TriplePlay 150 as others on both Copper/ADSL and UFB, and had spent hours on the phone. Slingshot do have attractive packages but through the years I've spent hours on the phone when issues cropped up - fortunately not so often as swap ISP's at this stage. I've been with them for years and have experience with other ISP's though admin of other people's systems. Other ISP's have issues too.
The NF4V was partially configured when it arrived. Internet worked out-of-the-box but the phone (VoIP) didn't work, so I tried to configure it myself with parameters from the TriplePlay 150 - without success. (I have used VoIP for years here and overseas.) Back on the phone several times for in total almost 2 hours.
The issues with the VoIP was frustrating and came in parts
:
Part 1: The NF4V arrived 
in the heat of Xmas preparations (large family gathering at our place, lots of guests ...) and SS AUTOMATICALLY switched the VoIP from the TriplePlay modem to the NF4V - which wasn't attached! Result: The phone stopped working
. So again hours on the phone to SS in the pre-Xmas hectic in the long wait queues. It then took a long while until the Tier 1 support via Tier 2 eventually found out what had happened and reconfigured it back for a TriplePlay.
Part 2: After Xmas and being away I installed the NF4V, which had no VoIP configuration. Due to the episode before Xmas I was pretty quick onto the phone (the queue was horrendous that day). VoIP started working after several attempts. Again something like 2 hours on the phone just to get it working.
Part 3: The phone stopped working several days later. Again something like 2 hours on the phone until Tier 2 discovered their system had automatically reset our phone back from the NF4V to the TriplePlay 150's configuration. Ugh.
The Good / The Bad
Good
1. The new modem (NF4V) appears quite OK
2. SS have a polite telephone helpline who does really try, and will usually eventually get things working
Bad
3. It can take several attempts often several hours on phone to fix issues
4. The VoIP issues were all avoidable
In the end just our VoIP cost SS themselves money i.e. their automatically switching of our VoIP cost them several hours to fix this compared to checking first before switching between modems. If the check can't be automated then a quick human check before the existing automatic switching occurs would have saved them time (and money). (I doubt I'm the only customer with this frustration.)
5. The Triple Play issues seem avoidable too. I presume the modem was tested before use especially since it works with Copper/ADSL? Was the version shipped to customers different to those tested?
Overall
We're happy with the NF4V and will continue with SS (other ISP's have problems too).
I hope SS learn something here and see that some improvement in their procedures could have saved them and their customers a lot of unnecessarily lost time and money, even if the modem issue was unavoidable.
SunAndGarden:Its a netcomm modem ... ... slingshot is trained in the basics .... I got mine configured through netcomm themselves .... It was slingshot that was stuffing up my settings and why it took so long to configure.
The Good / The Bad
Good
1. The new modem (NF4V) appears quite OK
2. SS have a polite telephone helpline who does really try, and will usually eventually get things working
Bad
3. It can take several attempts often several hours on phone to fix issues
4. The VoIP issues were all avoidable
In the end just our VoIP cost SS themselves money i.e. their automatically switching of our VoIP cost them several hours to fix this compared to checking first before switching between modems. If the check can't be automated then a quick human check before the existing automatic switching occurs would have saved them time (and money). (I doubt I'm the only customer with this frustration.)
5. The Triple Play issues seem avoidable too. I presume the modem was tested before use especially since it works with Copper/ADSL? Was the version shipped to customers different to those tested?
Overall
We're happy with the NF4V and will continue with SS (other ISP's have problems too).
I hope SS learn something here and see that some improvement in their procedures could have saved them and their customers a lot of unnecessarily lost time and money, even if the modem issue was unavoidable.
Trusted
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