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#116819 10-May-2013 23:17
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I have been a customer for orcon for many many years. Switched to Genius over the past week and I gotta say that the service has changed entirely.

When I first signed up there pretty much wasnt any ( And I love that there was no need for it ). They provided all the information I needed to configure my internet ( back then it was still just an adsl modem (single port router? lol )) and email smtp etc. I setup my router myself and there were zero issues. Ive had less than 4 outages ( none longer than 12 hours ) in the entire time ive been with them and speed has been excellent without being spectacular. The closest they had to support were some rarely visited forums.

What I dont understand is why they see the need to contract the people reading thru the list of how to reset your router and pray an automated configuration will somehow work. Personnally, I much prefer the old way. Just tell me what the settings need to be and I will set it up. I really really dont want to spend an hour waiting for someone to work through different ways to reset my router after waiting 20 mins for someone to pick up the phone at thier end. I can reset the router myself in 90 seconds and It didnt work for me either.

In the end I took educated guesses at what the settings should be and set it up myself. I regret calling Orcon now because really, that phone call was a waste of time. I do feel sorry for anyone who isnt a geek and has to deal with that service in order to get connected.

Orcon used to be an isp for geeks. By trying to add some customer support theyre annoying the mainstream and geeks alike. Contracting support out is a waste of money that I would rather see them spending on making sure my connection is the fastest on whatever game server I am killing on.

</end rant>




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PeterReader
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  #815534 10-May-2013 23:17
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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