[Snap] Just can't get away from Snap!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Just can't get away from Snap!

jjnz1

1363 posts

Uber Geek

Lifetime subscriber

#154707 4-Nov-2014 23:17

Basically a short high five to Snap. (Once you get past the VF review).

I was with Snap VDSL up until May last year, until UFB came to my street and I decided to sign with VF for their discounted pricing.
VF speed was not bad but I had no end of troubles with VF TV. Resetting the set top every few weeks, lack of features, the usual rant.
I ended up leaving the set top box off and never using it again. (great toy for the kids mind you

).

Besides the VF TV issue, I did also get annoyed at the way I could not easily log onto the VF web user portal, (yes the one with the illogical Gui -certainly not idiot proof), to pay my bill via credit card...
Storing simple details such as my credit card, account number or even account name for future payments was out of the question. It couldn't even remember what I had to pay. Back to the dark ages I go to remember then enter in my details... I call this a virtual workout!

Anyway, something snapped, and I saw that Snap had an unlimited deal.

So I rang Snap to see if they could help me, no save me, and they were very accommodating. I waited less than a minute for the service desk woman to answer, and after the conversation she sent me an email detailing all that was said including the services I had just ordered.

I then received a text a few days later confirming the change over date, and low and behold, the date came and my service was switched over to Snap. Speeds are very good even during peak, 102Mbps/20.5Mbps down/up (measured just before 8pm).

I then decided to enquire about switching to the 200/200 plan, so I rang Snap. Phone was answered in less than 30 seconds (and this was after I had just spent 33 minutes on hold with VF so I was very impressed). We went through a few options, however I decided I wasn't keen for the downgrading charge if after a month I decided to go back to 100/20. Fair enough, someone has to pay Chorus to do their thing.

So basically this post is about how I left an ISP due to greener pastures on the other side, only to find the pastures on the other side were not even green at all, hell they didn't even have irrigation!

Snap, you were great for me last year, and you have been great for me again now, and that's even after I left you for someone else...

Cheers
Joel
A happy customer

PeterReader

6019 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1168937 4-Nov-2014 23:17

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.