So Chorus finished the UFB network in my region and I called Slingshot a couple of weeks ago, after I checked my address on their website and applied for the unlimited UFB plan. Customer service checked my address again and it is all good.

A week later I get a letter in the mail saying basically "Telecom told us you aren't in range for UFB, so we can't give you any." They send me the modem for it anyways. Hmm

Now I keep having a problem with my line, where my phone has no dial tone and my dsl line rate drops from 17000 Kbps to 8000 Kbps. After the isolation test failed,  I called them and logged a fault. Technician came, did something on the pole outside my property and it worked again.

Now the problem keeps coming back for the fourth time and I call the technical team again to log a fault. At the end of the call they always ask if there is anything else they can help me with. This time I said "YES, could you please check if I am in range for UFB now, cause I am getting offers for it in my mail from Vodafone and Spark". The answer was "UFB it is available at your address now", but he needs to connect me to the sales team. OK.

With the sales guy.

Me: I would like to apply for a UFB plan.

He: You have a problem with your USB. I will forward you to a technician.

Me: No no, they just connected me to you. I would like to apply for UFB as in Ultra Fast Broadband.

He: A broadband. Yeah, I can do that. Please give me you account number.

Now keep in mind I talked to the technician before and he could see my account due to my cellphone number on his screen.

Me: Uhm, I have a problem with my internet connection at the moment, that is why I talked to the technician before. I get everything from Slingshot via email. I can't get to my account number right now. So could you just check via my address.

He: What is your cellphone number.  I gave him my number.

He: I see here you account has been canceled. So you wan't to apply for a new one?

Me: I get bills from you guys every month. My account is not canceled.  He: Your account has been canceled in 2013 Me: This is my old account, I have another one. Could you check the address.

He: You need to provide you account number. Me: Ok. I will call back. He: What?

I just hung up. How is it that the technical support team can see my account, no problem and the sales team is not. If they can't see it with the cellphone number, how hard is it to check via my address? Then ask me your usual questions about name and date of birth to confirm it is me.