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Topic # 160527 9-Jan-2015 22:26
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I know its been a while since they did this, but im wondering what their justification was of going backwards in a world where we are constantly upping our data usage.

I was on 200GB for around 1-1.5 years and with the rollover id managed to stack up to 900gb of unused data, so i figured hey, to save myself some cash i'll drop down to the 80gb plan until im back down then upgrade again, about a week after this i visited the site to check my account and low and behold 200gb is no longer a plan.
When i rung them and asked they just gave me that whole yada yada about unlimited etc. to which i replied i never.
You see when i pay for services i expect those services to be the best they can be when i pay for UFB 100 i expect to get very close to the 100 i dont want some service thats dependant on my community and how often they feel like using the internet, i feel like it shouldnt affect me.

Basically im pretty gutted about this almost to the point now that im wanting to cancel my fibre install at my new property and move to another provider.

I just dont understand why they would go backwards 20gb> 40gb> 80gb> 200gb> <80gb >sub-par-unlimitedGB

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  Reply # 1211436 9-Jan-2015 22:26
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1211454 9-Jan-2015 23:02
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Because the ISP pays the same to Chorus for your current plan, 200gb etc, they pay for bandwidth and not a per gb charge.

My advice is just go to Unlimited and download what you want - data caps are so last year. There is always bigpipe.co.nz




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  Reply # 1211513 10-Jan-2015 09:41
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Many ISPs have simplified their offerings to two alternates: 80GB/month (or similar) and Unlimited.
Much simpler, and suits 99% of customers.
Unlimited is usually only moderately more expensive than capped.
Makes sense to me. smile




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  Reply # 1211689 10-Jan-2015 19:09
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It does make sense I completely understand, the problem I have though is speed capping dependant on usage, if I get 10mb/s download speed on fibre I want it to be 10mb/s consistently I'm not a fan of fluctuating speeds dependant on time of day.

80gb is too low and unlimited is not what I'm looking for in terms of usage/time of day conditions.

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  Reply # 1211697 10-Jan-2015 19:39
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VivaLaMikey:... the problem I have though is speed capping dependant on usage...

What speed capping?
(I haven't noticed any with unlimited)




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  Reply # 1211745 10-Jan-2015 20:28
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VivaLaMikey: 
80gb is too low and unlimited is not what I'm looking for in terms of usage/time of day conditions.


But once you go Unlimited you won't have to worry about a single thing and your speed will stay quick. I am on Unlimited and love it, don't have to worry about my cap and best of all even if I use 5TiB in a month I am not going to get slowed down or an extra bill.






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  Reply # 1211830 10-Jan-2015 22:29
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When I rung and asked about unlimited they told me that speeds during "peak hours" will be lower than they will at 3am.
I do a lot of twitch streaming so I need to know that my speed will be consistent every time of the day.

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  Reply # 1211839 10-Jan-2015 23:21
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VivaLaMikey: When I rung and asked about unlimited they told me that speeds during "peak hours" will be lower than they will at 3am.
I do a lot of twitch streaming so I need to know that my speed will be consistent every time of the day.


You actually get a consistent connection all day on your current plan? I have to admit that that surprises me greatly.







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  Reply # 1211840 10-Jan-2015 23:25
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At the moment I'm on vdsl I get 2.5mb/s day in and day out. My ufb won't be more than 2 weeks away but I'm expecting between 6-8mb/s once the line settles.
But that's what I expect to get everyday no matter the time of day, that's the problem I see with getting unlimited is their terms and conditions of "peak hours"

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  Reply # 1211848 11-Jan-2015 01:18
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You'll need to sign up the a business connection to get guaranteed speeds.

Looking at November's Truenet report, Slingshot were one of the worst for offering advertised VDSL connection speeds during peak times.

https://www.truenet.co.nz/articles/november-2014-broadband-report

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  Reply # 1212206 12-Jan-2015 08:17
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VivaLaMikey: At the moment I'm on vdsl I get 2.5mb/s day in and day out. My ufb won't be more than 2 weeks away but I'm expecting between 6-8mb/s once the line settles.
But that's what I expect to get everyday no matter the time of day, that's the problem I see with getting unlimited is their terms and conditions of "peak hours"


I get more than that on VDSL with bigpipe.

I don't understand your saying "once the line settles" about UFB.  Fibre should be the same speed from installation is it is two weeks later.  There should not need to be any "training" period like you get with VDSL.

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