Strange Outlook Issue

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Oriphix

511 posts

Ultimate Geek
+1 received by user: 32

Topic # 157521 3-Dec-2014 15:31

Hi All,

One of our client has a strange issue with her Outlook 2010. This is not affecting the rest of the 20+ users just her.

When a email comes in it goes to the sent items folder rather then inbox. It doesn't happen on all the emails just some at random.

This is what I have done / checked:

- Checked there was no client side rule "mange rules and alerts" inside Outlook
- Checled from the server side via powershell using "Get-InboxRule –Mailbox <username>"
- No server side rules setup inside Exchange 2010
- Re-created the outlook profile
- Re-created windows user profile
- Repaired Office 2010

I can't seem to find anything relating to this issue. The only thing left is re-installing Office 2010 on the users machine.

But before I do that I thought I will check here to see if anyone has come across that before.

Cheers

Kraven

597 posts

Ultimate Geek
+1 received by user: 98

Reply # 1188055 3-Dec-2014 15:37

Do emails go into the folder if Outlook is closed and you access the account via OWA? No other devices accessing the account?

Oriphix

511 posts

Ultimate Geek
+1 received by user: 32

Reply # 1188078 3-Dec-2014 16:03

Kraven: Do emails go into the folder if Outlook is closed and you access the account via OWA? No other devices accessing the account?

Yes I can see the emails in the users sent items inside OWA as well. This kinda rules out being a the client side issue...

I think I will export the mailbox to a .PST and then disconnect it from exchange. The give her a new mailbox and import her mail in and see how that goes.