Feedback about Dell's support website

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DellCA

2 posts

Wannabe Geek

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Dell

#55722 8-Jan-2010 02:10

Dell wants your feedback. At Dell we have worked hard to build out support.dell.com to be a thorough support website providing all levels of self-support service, as well as providing easy access to all of the relevant information needed to obtain assisted support. The design of the main consumer support.dell.com page has grown organically over time, and it’s time to give the page a facelift.

We’d love to hear what you’d like to see on the site. Please join our Storm Session to let us know what you think.

stuzzo

534 posts

Ultimate Geek

#287979 8-Jan-2010 05:28

The fact that you want us to visit your "Storm" session says it all.

Dell is just one in a number of arrogant, under delivering American technology corporations.

freitasm

BDFL - Memuneh
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Uber Geek

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Geekzone

Lifetime subscriber

#287980 8-Jan-2010 05:33

I think it is great they are looking for feedback and reaching out for communities outside the US.

Comments like yours helps nothing in helping their services get better.

stuzzo

534 posts

Ultimate Geek

#287985 8-Jan-2010 06:31

If Dell really cared about their customers in NZ they would start a feedback thread and follow it instead of asking us to go to their site and participate in discussions of their own generated topics.

If consumers don't get stroppy with these Corporations we'll have another epoc of Windows-esque incompetence.

ald

172 posts

Master Geek

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SimWorks

#292849 25-Jan-2010 11:12

That's harsh Stuzzo. There are a thousand forums that Dell would have to individually monitor in order to do what you suggest globally. That sounds like a spectacularly expensive operation. Also a single site means that they can more easily collate like with like stats etc. Everytime a corporation chooses the spectacularly expensive route to do something it all flows through to their bottom line. If their overall expenses go up then they have to increase their prices to maintain margins. Everything that a corporation does ends up being paid for by its customers! This makes a lot more sense.

We've been buying Dell kit for years and they've never once let us down in terms of support.

Best regards,
Aaron Davidson.

SimWorks International Limited

www.simworks.com - New Zealands leading developer of mobile applications

stuzzo

534 posts

Ultimate Geek

#293167 26-Jan-2010 16:23

ald: That's harsh Stuzzo. There are a thousand forums that Dell would have to individually monitor in order to do what you suggest globally. .

No, Just a selection of forums in their markets should be sufficient. The problem with doing it under their own terms is that they often get back only what they want to hear.

I bought a Dell a while back. The hardware has been fine but there were many problems with the Operating System even after Windows updates.

When I traced the source of the problems I found fixes had been put out for the specific problems years ago but they had not been implemented in the version I got from Dell. It seems crazy to me that they(given their size) have not got Software Engineers ensuring that they are implementing the best versions of software for their customers.

Others in their forums were screaming about the same things but they didn't seem to be listening. I also had a hell of a time ordering an accessory from their asian call centre so that was it for me and Dell. I understand business customers get a far better service though.

ald

172 posts

Master Geek

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SimWorks

#293284 27-Jan-2010 09:26

Perhaps, we are a business customer with support contracts. We call, they dance ...

Best regards,
Aaron Davidson.

SimWorks International Limited

www.simworks.com - New Zealands leading developer of mobile applications