Another supposed water damage to Galaxy SII

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38 posts

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#669224 7-Aug-2012 19:23

Peppery:
fletchaman: Well they reckon its only 6% of diagnostics is down to "LIQUID DAMAGE" well her is 2 in one day so think a few porkies are coming out of Telecoms mouths

I agree with you completely. I have no confidence in Telegistics to do their job. The phone was sent back to Telecom Broadway yesterday, and yet despite asking twice for emailed photos and being told they'd be on their site last Friday I've yet to receive them.

How long was it before Telecom called you?? Mine was just over 24 from me dropping the into the shop so they sent it checked it and returned an answer in just over 24 hours!! I cant even send a letter that quick lol

Peppery

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#669226 7-Aug-2012 19:25

fletchaman:
How long was it before Telecom called you?? Mine was just over 24 from me dropping the into the shop so they sent it checked it and returned an answer in just over 24 hours!! I cant even send a letter that quick lol

A grand total of zero times. Every time I've had to call the store (repeatedly until someone picks up) to ask for an update. I took the phone in on the 29/7, so it's now been 9 days.

fletchaman

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#669228 7-Aug-2012 19:27

Peppery:
fletchaman:
How long was it before Telecom called you?? Mine was just over 24 from me dropping the into the shop so they sent it checked it and returned an answer in just over 24 hours!! I cant even send a letter that quick lol

A grand total of zero times. Every time I've had to call the store (repeatedly until someone picks up) to ask for an update. I took the phone in on the 29/7, so it's now been 9 days.

well I have formally complained to Telecom ( which is what the Telecommunications Resolutions dispute advised) next step small claims they are not getting away with this might even see if Fairgo wanna give it fight ;0)

Peppery

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#669238 7-Aug-2012 19:49

fletchaman:

well I have formally complained to Telecom ( which is what the Telecommunications Resolutions dispute advised) next step small claims they are not getting away with this might even see if Fairgo wanna give it fight ;0)

I'll be doing the same — let us know how it goes for you :)

fletchaman

38 posts

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#669240 7-Aug-2012 19:52

Peppery:
fletchaman:

well I have formally complained to Telecom ( which is what the Telecommunications Resolutions dispute advised) next step small claims they are not getting away with this might even see if Fairgo wanna give it fight ;0)

I'll be doing the same — let us know how it goes for you :)

Will do

oxnsox

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#669486 8-Aug-2012 10:24

fletchaman:
I can understand your points, but there should always be some sort of water mark where the moisture has dried around the area and at least where the moisture got into the device.

No this would only be the case where there has been excessive moisture.

You phone handset 'breathes'. As it warms up the air inside expands and escapes, as it cools the air contracts and external air is sucked into the device releasing moisture from the air as it cools. It can form pretty much anywhere. Just think of your house. when it's warm and sunny the windows are all clear, but in the cold of morning the windows are the first surface to show moisture... they're all over the house, not where the air entered. (this is true for anything building or device that isn't hermetically sealed)

fletchaman:
another question then is why can a phone work extremely well with the dense humidity of say Malaysia, yet fail in a less humid environment if moisture gets in it gets in and components should react the same or is it that the quality is the issue??.

Probably because the relative differences in humidity levels in these places aren't as great. The air is super saturated across a wide temp range. In NZ it is not.

As indicated earlier, for the majority of us they don't fail in most environments. All I've done is explain part of the process that can lead to moisture ingress.

fletchaman:
the thing that really annoyed me was that on the Telegistics paperwork it states that I abused the phone, so that to me does not mean that moisture has gotten into it by it maybe getting hot then cold or from atmospheric conditions. If the phone shows water/liquid marks then that shows the phone has been dropped into or had alot of liquid placed around it but surely if no water/liquid marks are present they are required to prove it is actual liquid damage that has enter the phone and that it is the fault of the owner, and say a slight injest of fluid whilst being stored in warehouse or in transit from Korea??

The guys that service these things do this every day. Sure they may occasionally get it wrong, or even be under some pressure to identify 'user' faults above design issues. But they doget to see a lot of failed units and read the associated customer comments about the failures. They know what they should be looking for and I suspect their feedback eventually finds it's way back to manufacturers to help correct design flaws.

fletchaman

38 posts

Geek

#669573 8-Aug-2012 12:39

oxnsox:
fletchaman:
I can understand your points, but there should always be some sort of water mark where the moisture has dried around the area and at least where the moisture got into the device.

No this would only be the case where there has been excessive moisture.

You phone handset 'breathes'. As it warms up the air inside expands and escapes, as it cools the air contracts and external air is sucked into the device releasing moisture from the air as it cools. It can form pretty much anywhere. Just think of your house. when it's warm and sunny the windows are all clear, but in the cold of morning the windows are the first surface to show moisture... they're all over the house, not where the air entered. (this is true for anything building or device that isn't hermetically sealed)

So is that my problem that a phone cannot withstand normal daily changes in temperaturs levels or is it a design fault that manufacturers need to deal with a bit like the useless battery syndrome they are too interested in getting as much gunf into a phone and not looking at the design of its internals or its battery life, the component then becomes unfit for purpose

fletchaman:
another question then is why can a phone work extremely well with the dense humidity of say Malaysia, yet fail in a less humid environment if moisture gets in it gets in and components should react the same or is it that the quality is the issue??.

Probably because the relative differences in humidity levels in these places aren't as great. The air is super saturated across a wide temp range. In NZ it is not.

As indicated earlier, for the majority of us they don't fail in most environments. All I've done is explain part of the process that can lead to moisture ingress.

fletchaman:
the thing that really annoyed me was that on the Telegistics paperwork it states that I abused the phone, so that to me does not mean that moisture has gotten into it by it maybe getting hot then cold or from atmospheric conditions. If the phone shows water/liquid marks then that shows the phone has been dropped into or had alot of liquid placed around it but surely if no water/liquid marks are present they are required to prove it is actual liquid damage that has enter the phone and that it is the fault of the owner, and say a slight injest of fluid whilst being stored in warehouse or in transit from Korea??

The guys that service these things do this every day. Sure they may occasionally get it wrong, or even be under some pressure to identify 'user' faults above design issues. But they doget to see a lot of failed units and read the associated customer comments about the failures. They know what they should be looking for and I suspect their feedback eventually finds it's way back to manufacturers to help correct design flaws.

This if the feedback I received from one of the major UK mobile repair companies when asking about the Samsung SII which shows that as this phone is so new the experience in diagnostics is not there to say I abused my phone, that is the question I put to the company and showed them the photo proof sent to me

Hi, we couldn't say I am afraid, we don't have enough experience with the Galaxy S2 to say yes or no.

I am awaiting response from a major US repair company but feel I will get the same response the phone is far too new it has been on telecoms books for less that 12 months ad if you look on vodafone uk forum its a far bigger problem than any other phone on their network.

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#669643 8-Aug-2012 14:54

Peppery:
fletchaman:

well I have formally complained to Telecom ( which is what the Telecommunications Resolutions dispute advised) next step small claims they are not getting away with this might even see if Fairgo wanna give it fight ;0)

I'll be doing the same — let us know how it goes for you :)

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fletchaman

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#669692 8-Aug-2012 16:17

richms

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#669894 9-Aug-2012 01:11

Hmm, not sure if I really want to send my SGS2 in for its flakey home button if I run the risk of them saying water damage when its not.

But in saying that, is a declaration of waterdamage from them enough to claim on your contents insurance or do the insurance companies want to see actual proof of it?

Richard rich.ms

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#669899 9-Aug-2012 05:36

@ richms only if it's from an approved repairer and signed and they'll most likely want to see the device or pictures of the damage aswell

fletchaman

38 posts

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#669963 9-Aug-2012 10:09

Does anyone know who Leading Edge Communications are?? It looks like I am dealing with 3 companies over this phone, Telecom who I have the contract with, Telegistics who say the phone is Liquid Damaged and Leading Edge Communications who I have had to pay the NZ$55 to, to get phone checked!!! is it all owned by Telecom or Franchises??

oxnsox

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#669967 9-Aug-2012 10:14

My understanding is Leading Edge are the key retail partner for Telecom, much as Digital Mobile are for Vodafone.

So they maybe franchised but the parent company probably has some Telecom money in it.

gzt

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#669999 9-Aug-2012 11:52

Terrible photo. This is a regular occurrence. They need to set up a jig and get it right every time. Looks like it was taken with a phone.

Peppery

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#670002 9-Aug-2012 11:53

Photo doesn't work?

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