Another supposed water damage to Galaxy SII

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fletchaman

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#107093 7-Aug-2012 10:25

Hi just been informed that my Galaxy SII has "Liquid Damage" even though my phone has never been dropped into or dripped onto by any fluid. I was informed that it could be caused by moisture from my hands or pocket!!!!! if this is so then this product is not fit for purpose, its a mobile that can only be used in a moisture free country, and can not be used to listen to music whilst training or basically anything a mobile is called a mobile for!!! I have been searching the internet and found that this is a major issue around the world. my phone has no liquid marks of any sort around the components I just have a component that is burnt out. the phone had been getting very warm of late so water if that could have been the cause of the component failing. I have attached the photo from telegistics if anyone has any advice.

thanks

http://www.telegistics.co.nz/var/images/ESN/BER/2012/358394041177739.JPG

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#668770 7-Aug-2012 10:51

Have they proved to you how they know it has liquid damage ?

wellygary

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#668777 7-Aug-2012 10:57

Mark: Have they proved to you how they know it has liquid damage ?

I am presuming the indicator dots are discoloured......

stevenz

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#668784 7-Aug-2012 11:01

That is not burnt out, that's corrosion.

It does seem odd that it's so isolated though. The component may have breached and corroded itself.

The SGS2 probably has the little moisture-detection stickers in it that most phones have, although these frequently get activated by ambient moisture so they love to be able to use them to say "Your phone has had liquid on it" when it in fact has merely been in humid conditions.

I had an SGS2 for 8 months and never had an issue with it, despite having it in my pocket whilst on the motorbike etc.

@KnightNZ

fletchaman

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#668785 7-Aug-2012 11:02

wellygary:
Mark: Have they proved to you how they know it has liquid damage ?

I am presuming the indicator dots are discoloured......

Hi,

there are no moisture indicators on the phone or if there are they have not quoted these or shown them in the photo the only photo i have is the one linked showing the burnt out component, for all I know this component could be a surge fuse that has blown due to excessive heat, I am clueless, I only know that this phone has never been dropped into fluid or had it dropped onto it i rarely use the phone outside, and def not in the rain.

fletchaman

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#668788 7-Aug-2012 11:04

stevenz: That is not burnt out, that's corrosion.

It does seem odd that it's so isolated though. The component may have breached and corroded itself.

The SGS2 probably has the little moisture-detection stickers in it that most phones have, although these frequently get activated by ambient moisture so they love to be able to use them to say "Your phone has had liquid on it" when it in fact has merely been in humid conditions.

I had an SGS2 for 8 months and never had an issue with it, despite having it in my pocket whilst on the motorbike etc.

Breached?? sorry I am a novice when it comes to components and wording

mattRSK

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#668793 7-Aug-2012 11:05

There is no way that is water damage if that is the only component like that.

fletchaman

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#668794 7-Aug-2012 11:07

mattRSK: There is no way that is water damage if that is the only component like that.

Hi Matt

That is the only evidence they have supplied to me the phone was working great, I took a call at home and when i hung up it switched off and would not switch back on or charge it was just totally dead.

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timmmay

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#668798 7-Aug-2012 11:16

First quote the consumer guarantees act, if no luck then take them to small claims court.

fletchaman

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#668810 7-Aug-2012 11:34

timmmay: First quote the consumer guarantees act, if no luck then take them to small claims court.

I have contacted the telecommunications dispute resolutions and they have advised me to put a formal complaint into Telecom first then take it further so will have to wait and see what they come back with.

michaelmurfy

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#668816 7-Aug-2012 11:42

fletchaman:
timmmay: First quote the consumer guarantees act, if no luck then take them to small claims court.

I have contacted the telecommunications dispute resolutions and they have advised me to put a formal complaint into Telecom first then take it further so will have to wait and see what they come back with.

Why is this Telecom's fault? You're dealing with another company known as Telegistics which have their own companies office page

Phone up Telegistics and ask them, be nice, say this phone "has been well looked after and I don't understand how liquid has been in there" - the problem with corrosion on these boards is it's not a guaranteed repair from any repairer.

You 100% positive this phone has not been out in the rain with you, in a steamy room (shower, bath, above kitchen sink etc) or near anything which could have possibly made water appear inside the device?

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fletchaman

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#668825 7-Aug-2012 11:50

michaelmurfy:
fletchaman:
timmmay: First quote the consumer guarantees act, if no luck then take them to small claims court.

I have contacted the telecommunications dispute resolutions and they have advised me to put a formal complaint into Telecom first then take it further so will have to wait and see what they come back with.

Why is this Telecom's fault? You're dealing with another company known as Telegistics which have their own companies office page

Phone up Telegistics and ask them, be nice, say this phone "has been well looked after and I don't understand how liquid has been in there" - the problem with corrosion on these boards is it's not a guaranteed repair from any repairer.

You 100% positive this phone has not been out in the rain with you, in a steamy room (shower, bath, above kitchen sink etc) or near anything which could have possibly made water appear inside the device?

Because my contract is with Telecom, and Telegistics is their preferreed repairer. Apart from living in Northlands or having normal body moisture when using it then no, I do not take it for a shower, or wash up with it. If I can't hold my phone or take it outside because moisture may get inside then its not fit for purpose. Also why does it not show any water marks anywhere on the phone just that minute component absolutely nothing arouns it or on any other part of the phone?

fletchaman

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#668866 7-Aug-2012 12:46

Mark: Have they proved to you how they know it has liquid damage ?

No Mark they just said Liquid damage and showed me the photo, I asked them but they didn't have a clue the repair slip tells you nothing just fault verified liquid damage beyond reasonable repair.

mattRSK

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#668871 7-Aug-2012 12:56

fletchaman:
mattRSK: There is no way that is water damage if that is the only component like that.

Hi Matt

That is the only evidence they have supplied to me the phone was working great, I took a call at home and when i hung up it switched off and would not switch back on or charge it was just totally dead.

That is really frustrating. I'm sure that is a surface mount capacitor and it is most likely that component has failed. Not due to water damage either.

fletchaman

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#668897 7-Aug-2012 13:11

mattRSK:
fletchaman:
mattRSK: There is no way that is water damage if that is the only component like that.

Hi Matt

That is the only evidence they have supplied to me the phone was working great, I took a call at home and when i hung up it switched off and would not switch back on or charge it was just totally dead.

That is really frustrating. I'm sure that is a surface mount capacitor and it is most likely that component has failed. Not due to water damage either.

I think it has failed as well the component is nowhere near any buttons or charging points/headphone sockets that water/moisture could get through, so how has that got wet and nothing else is beyond me.

cyril7

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#668945 7-Aug-2012 13:34

Hi, to me that there is no identifiable water damage, it seems more likely that its either flux residue on the terminal of the capacitor or dielectric leakage. The appearance of the capacitor would suggest that its a ceramic therefore its not normal that any dielectric could appear as solid ceramic is the dielectric. If however it was a tantalum (and it could well be) then its possible that it has leaked due to voltage or heat damage, hard to tell.

As an aside I worked as a design engineer in radio product design for over 25yrs both leaded and surface mount products.

Cyril

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