Problem installing found update for HTC Desire

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18 posts

Geek

#386512 30-Sep-2010 22:06

Kiwi1971:
gonor3a: I sent gordon a text today and will have the phone back tommorow. I have a report but will post when I have my phone back in my hands. lets just say, I'll be over a hundy out of pocket for the fix.

You had to pay them to fix the phone they sold you because it wasn't doing something it should have been able to do out of the box. And was probably not doing it because of something they did before shipping it?

I recently hard reset it to factory settings and noticed that the setting were different to when I originally received it, so obviously they do something before they ship it. It was in Chinese for a start. Are we sure these were originally German handsets as previously mentioned?

I initially gave them a good review on Pricespy, I think that review will be revoked, even if my phone isn't.

D

Hey kiwi1971,

yea I agree with you it totally sucks. eKing basically are trying to say that because it was a software fail the the problem lies with me. I just want the handset back and basically I won't be able to get this unless I pay the cash. what really sucks is that he said it would be a couple of bucks and its costing me 120, i would say buyer beware in this case. Gordon has been helpful, but I've found my dealings with eKing exceptionally frustrating with regard to trying to talk to real people who really care about the stuff they are selling.

eKing should back the products they are selling. If the OTA update is failing and causing catastrophic failure, they should warn users on the website, or at least send a not to say do not update. since updating is a normal function of the phone.

I'd be interested to hear from other users what they think I should do in this case.

gonor3a

18 posts

Geek

#386898 1-Oct-2010 19:37

okay peepz.

I picked up my phone today. Essentially they had given it to a third party technician who reset it to factory. I was told on pickup that I should not update, which is a bit pants really since I was hoping to use 2.2, guess I'll have to think about rooting.

Gordon said that it was going to cost 120 dollars. I said "no way" since even though the phone is parallel imported, eKing was selling in NZ and was still subject to the NZ law. Fair trade act and consumer guarantees act. In our initial discussion, he said that it would only cost "a couple of bucks", so I was pretty astounded when he said 120, guess that's inflation right?

In any case, after a long discussion, we negotiated and I paid him 40. (though I'm pretty sure this should have been done for free, I'm just happy to have the phone back).

I felt that even thought there was some resistance at the beginning. Gordon saw the light of day and took it like a man (pretty much took that I would blog about eKing online and take him to the Disputes Tribunal if he didn't).

He mentioned that there were around 20 other people with the same problem and that he had told them they were waiting for a solution. (I hope this means 2.2 friendly update). Still I had to push pretty hard to get a fix and it came at a price.

eKing have good prices and pretty good delivery times. But I'd have to say that after sales service and support is pretty limited and it's a bloody hard slog to get anything out of them.

Kudos to Gordon for stepping up in this situation. But I wonder how the rest of the customers are fairing.

Keep up the reporting and those waiting, please let us know your experience.

kewadoo

1 post

Wannabe Geek

#392211 15-Oct-2010 13:28

So will you recommend me or anyone to buy from eking. If I get this HTC desire phone should I upgrade to 2.2 or just leave it to 2.1.

I looking to get this phone but after read this thread it give me a 2nd though.

316productions

7 posts

Wannabe Geek

#392221 15-Oct-2010 13:35

if i was you id think twice before getting a desire from htc as they still havnt done anything for me yet and they wont answer my calls

Kiwi1971

696 posts

Ultimate Geek

#392226 15-Oct-2010 13:41

kewadoo: So will you recommend me or anyone to buy from eking. If I get this HTC desire phone should I upgrade to 2.2 or just leave it to 2.1.

I looking to get this phone but after read this thread it give me a 2nd though.

On the whole from my experience I would say no not if you want a phone that will update to 2.2 naturally. While the price was very competitive and delivery and communication was quick, it wasn't overly helpful and Eric seemed little interested in helping his customers fix the update issue. His advice is simply not to bother with 2.2 even saying that it is bad on the Desire and causes problems. Which seems like a cop out on his part so he would reduce the number of p1ssed off customers.
Other sellers like Clove in the Uk seem to sell phones that will upgrade the OS ok or at least Root easily. Personally I am too scared to Root my Desire for fear it would simply brick.

The phone itself is fine on 2.1 and I am more than happy with it. I am just annoyed that it won't update and EKing don't see this as their problem going so far as to say it is a software issue and out of their hands as per their terms and conditions.
If I bought a Playstation 3 that wouldn't let me upgrade the firmware or software, I would be able to take it back and say sort it out and it would be done for free. With Eking, the same issue on the Desire or any phone and it is tough luck. Even if you do get someone to look at it, they want a lot of money and give you the phone back in the as-new state with Android 2.1 still on it, if I am reading the above post correctly.

316productions

7 posts

Wannabe Geek

#392234 15-Oct-2010 13:47

yea what your saying is correct also i had a phone technician look at the phone who works for one of the other parallel importers and he said it is the phone that is falty so im not shure weather it comes under there software policy anyway unfortunately it seems the problem shows up only during the upgrade

Kiwi1971

696 posts

Ultimate Geek

#392255 15-Oct-2010 14:19

316productions: yea what your saying is correct also i had a phone technician look at the phone who works for one of the other parallel importers and he said it is the phone that is falty so im not shure weather it comes under there software policy anyway unfortunately it seems the problem shows up only during the upgrade

Was he able to identify what aspect of the phone was at fault?
If it can be blamed on some manufacturing aspect then we might have some leverage for Eking to sort it out or refund. I wondered at one point whether it was something to do with the supplied memory cards but the only other one I have is also a kingston and probably not at fault in any case.

Would it make any difference to download the update to the physical memory [not that there is room]
I am just spit balling ideas now.
My only option seems to be to root it but would prefer to pay someone who is better qualified to to do it and could fix it if it went wrong.

DLS

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gonor3a

18 posts

Geek

#392256 15-Oct-2010 14:22

http://www.geekzone.co.nz/forums.asp?forumid=97&topicid=68766

hey kiwi

since we both have similar phones, i posted a thread here and in there is another link to a step by step video as well as text transcript on how to root the phone using unrevoked.

it was scary yet very simple to do.

kiwitrc

4123 posts

Uber Geek
Inactive user

#392261 15-Oct-2010 14:33

Hi guys, just had a read through this thread. I have a Desire from Clove UK and it updated to 2.2 perfectly and runs fine on 2.2, so all this bullshirt about it not working on 2.2 is just that.

Kiwi1971

696 posts

Ultimate Geek

#392262 15-Oct-2010 14:34

gonor3a: http://www.geekzone.co.nz/forums.asp?forumid=97&topicid=68766

hey kiwi

since we both have similar phones, i posted a thread here and in there is another link to a step by step video as well as text transcript on how to root the phone using unrevoked.

it was scary yet very simple to do.

Sweet. I might give it a go this weekend.
I read somewhere that this is better to do on XP rather than W7 is that right? Something to do with W7 removing drivers when you uninstal HTC Sync or some such.

DLS

Kiwi1971

696 posts

Ultimate Geek

#392264 15-Oct-2010 14:37

kiwitrc: Hi guys, just had a read through this thread. I have a Desire from Clove UK and it updated to 2.2 perfectly and runs fine on 2.2, so all this bullshirt about it not working on 2.2 is just that.

Yeah, I took this as Eking just not wanting people to try upgrading because they know something is wrong with their phones and weren't interested in returns.

DLS

gonor3a

18 posts

Geek

#392265 15-Oct-2010 14:38

Kiwi1971:
gonor3a: http://www.geekzone.co.nz/forums.asp?forumid=97&topicid=68766

hey kiwi

since we both have similar phones, i posted a thread here and in there is another link to a step by step video as well as text transcript on how to root the phone using unrevoked.

it was scary yet very simple to do.

Sweet. I might give it a go this weekend.
I read somewhere that this is better to do on XP rather than W7 is that right? Something to do with W7 removing drivers when you uninstal HTC Sync or some such.

DLS

hey kiwi,

i was running windows 7 x64 bit,

to root you'll need to uninstall HTC sync and then install the driver (just follow the instructions) it's a cake walk.

go to http://www.thedroiddemos.com/2010/09/20/how-to-root-the-desire-with-unrevoked-3-21-video-walkthrough/

I literally watched the video step by step as i did it...

kiwitrc

4123 posts

Uber Geek
Inactive user

#392267 15-Oct-2010 14:44

Hey Gonor3a, when you root do you basically reset the phone, ie lose all apps, settings etc?

gonor3a

18 posts

Geek

#392268 15-Oct-2010 14:48

kiwitrc: Hey Gonor3a, when you root do you basically reset the phone, ie lose all apps, settings etc?

rooting the phone won't do that as i understand it. using unrevoked it installs clockwork orange recovery where you can create a complete backup of your phone.

putting a new rom on from 2.1 will definitely wipe everything.

after rooting, the existing ROM was still on there and you could still use the phone as normal. Rooting will give you superuser access which then allows you to flash the new roms on.

kiwitrc

4123 posts

Uber Geek
Inactive user

#392277 15-Oct-2010 15:07

gonor3a:
kiwitrc: Hey Gonor3a, when you root do you basically reset the phone, ie lose all apps, settings etc?

rooting the phone won't do that as i understand it. using unrevoked it installs clockwork orange recovery where you can create a complete backup of your phone.

putting a new rom on from 2.1 will definitely wipe everything.

after rooting, the existing ROM was still on there and you could still use the phone as normal. Rooting will give you superuser access which then allows you to flash the new roms on.

Hey thanks for the info. The only thing holding me back currently is warranty issues, I was going to ask about unrooting and reloading the stock ROM, and found this video which answered all my questions. Thought it would be useful to post.

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