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Snikch: I couldn't get my email!!!! How is that not vital
Snikch:richms:
Getting back on topic, I think that the ISP has a duty to pass on the information about an alleged copyright violation, but to suspend a vital service over an allegation like that is totally unacceptable IMO.
Agreed.
I just would have appreciated a phone call first
willnz: That's true, but then again, calling someone names isn't a criminal activity (with some exceptions). Copyright infringement (in almost every country) is. See the Copyright Act.
maverick: We will be amending our process based on the constructive comments here,
We will still be enforcing our Copyright Policy but we will now attempt to contact the user within the first 24 hours to advise of the situation & before the suspension happens (ie we will phone you first) the infringemet EMail will still be sent, if we can not contact the customer within the 24 hour period then the automatic suspension will occur.
This will be a best effort on our behalf to contact the customer and will be for a 24 hour period only.
I know this does not address some people's concerns with our policy but we will address how it is handled based on some constructive comments recieved.
Fraktul:
Less phone calls = less angry customer conversations
ok i've have stoped disputing with xnet
the infrigement still stands
all the emails i sent to xnet were dealt
with to my satisfsction
i was disapointed that they didnt contact me
befor i was suspended
but thanks to mavrick and xnet team for activly
trying to improve their policy based on comments
they see here and on other forums i dont think
that lack of comunication will occur in suspensions
from now on
through out this forum there are people saying
things like thank gosh im not with xnet and sling
shots good too,
well i was suspended but im not going to change
providers xnet is doing an amazing job they offer
a really good service at a good price and whats more
they search silly forums like these to improve so
they can better suit there customers not all isp s do
that so xnet customers really are getting a good deal
sirrobalot: ...silly forums like these...
sirrobalot: they search silly forums like these to improve so
they can bettersuit there customers not all isp s do
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