Issue with 24/7 Hosting

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18435 posts

Uber Geek

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#1052385 24-May-2014 17:04

Hostbee was incorporated 13/8/2013 Director Matthew Dyer

onebytemike

90 posts

Master Geek

#1052416 24-May-2014 17:44

KiwiNZ: Hostbee was incorporated 13/8/2013 Director Matthew Dyer

Not entirely. Looks like Matthew had a change in plan in February when he changed his business from qoop to hostbee.

Willowridges

3 posts

Wannabe Geek

#1052643 25-May-2014 09:15

mattwnz:
seeby: 24/7 appears to have gone AWOL. 24/7 was a Domain Name Reseller of Voyager Internet / 1stDomains. Voyager can help 24/7 customers to recover their UDAI, and can also provide Domain Name Registration services directly to 24/7 Hosting customers. For assistance, please contact service@1stdomains.co.nz or 0800 200024. Please note that Voyager did not host Email or Web-Sites for 24/7, but if you contact Voyager with your username / password fro the 24/7 Cpanel or FTP site, Voyager will migrate your web-sites, email and domains to your own account and give you three months free as well.

Seeby Woodhouse - CEO Voyager Internet, 1stDomains, Net24

I've got a client who got your email yesterday, and apparently has tried to get their UDAI by emailing yesterday, but hasn't heard anything back. What is the process?

Email is no good, I was in this boat last week, just shifted from 24 7 hosting after they didn't renew my account.

I created a new account at another provider and as soon as I did this 24 7 blocked my backups, it took me 4 days to have my site rebuilt.

r2b2

586 posts

Ultimate Geek

#1052870 25-May-2014 15:50

So just as an update, we were very impressed with WebSlice and so went with them. From the moment I sent the ticket to say "go for it", there was a total elapsed time of about 5 minutes before everything was up and running. Good work guys!

sifly

69 posts

Master Geek

#1053264 26-May-2014 08:46

I don't believe it...

Dear Customer,

Many of you have suffered poor service at the hands of 24/7 Hosting NZ over the past three weeks. In the worst cases – and there are many of them – this service has been completely absent.

We know that this has impacted our client base personally and professionally. We know that much speculation has been swirling in the New Zealand news media, and overseas. We know that we have a huge clean-up task on our hands, to put things right for you.

The management structure and ownership of 24/7 Hosting NZ has been urgently reviewed. A formal announcement will be made early this week.
Meanwhile, we have refreshed our team with experienced and capable staff who will be working through every support request with urgency. We understand that for some this will be too little, too late. To all of you, we very sincerely and humbly apologise.
In the long term, we hope to find ways to make things right. Immediately, our focus is on restoring a stable and reliable service.

As some contact methods are still down, please submit enquiries via either:
- e-mail to support@247hosting.co.nz
- our support ticketing system, at https://support.247hosting.co.nz/clientarea.php

We will be responding to all enquiries as soon as possible. Your patience is appreciated.

Yours truly,

The team at 24/7 Hosting NZ.

r2b2

586 posts

Ultimate Geek

#1053269 26-May-2014 08:53

sifly: I don't believe it...

Dear Customer, Many of you have suffered poor service at the hands of 24/7 Hosting NZ over the past three weeks. In the worst cases – and there are many of them – this service has been completely absent.

We know that this has impacted our client base personally and professionally. We know that much speculation has been swirling in the New Zealand news media, and overseas. We know that we have a huge clean-up task on our hands, to put things right for you. The management structure and ownership of 24/7 Hosting NZ has been urgently reviewed. A formal announcement will be made early this week.
Meanwhile, we have refreshed our team with experienced and capable staff who will be working through every support request with urgency. We understand that for some this will be too little, too late. To all of you, we very sincerely and humbly apologise.
In the long term, we hope to find ways to make things right. Immediately, our focus is on restoring a stable and reliable service.

As some contact methods are still down, please submit enquiries via either:
- e-mail to support@247hosting.co.nz
- our support ticketing system, at https://support.247hosting.co.nz/clientarea.php

We will be responding to all enquiries as soon as possible. Your patience is appreciated.

Yours truly,

The team at 24/7 Hosting NZ.

Ha if they were really interested in helping customers they'd restore the ability to backup your site and also fix the ability to retrieve your UDAI/EPP code. I notice that the message has changed and it now says "There was an error in requesting the EPP/UDAI Code: Account locked" (which I assume is 247 Hosting's account at Affordable Domains rather than mine)

Chainsaw

357 posts

Ultimate Geek

#1053270 26-May-2014 08:54

From 24/7 this morning:

Dear Customer,

Many of you have suffered poor service at the hands of 24/7 Hosting NZ over the past three weeks. In the worst cases – and there are many of them – this service has been completely absent.

We know that this has impacted our client base personally and professionally. We know that much speculation has been swirling in the New Zealand news media, and overseas. We know that we have a huge clean-up task on our hands, to put things right for you.

The management structure and ownership of 24/7 Hosting NZ has been urgently reviewed. A formal announcement will be made early this week.
Meanwhile, we have refreshed our team with experienced and capable staff who will be working through every support request with urgency. We understand that for some this will be too little, too late. To all of you, we very sincerely and humbly apologise.
In the long term, we hope to find ways to make things right. Immediately, our focus is on restoring a stable and reliable service.

As some contact methods are still down, please submit enquiries via either:
- e-mail to support@247hosting.co.nz
- our support ticketing system, at https://support.247hosting.co.nz/clientarea.php

We will be responding to all enquiries as soon as possible. Your patience is appreciated.

Yours truly,

The team at 24/7 Hosting NZ.

My site went down in March-ish and I had no response from them. I transferred to Hoopla straight away, so far so good.

Quic Broadband

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freitasm

BDFL - Memuneh
79314 posts

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Geekzone

Lifetime subscriber

#1053272 26-May-2014 08:57

I have banned and removed posts from another competitor bashing 247. It looks like in this business of cheap hosting the competition is not much better in ethics.

r2b2

586 posts

Ultimate Geek

#1053274 26-May-2014 09:01

freitasm: I have banned and removed posts from another competitor bashing 247. It looks like in this business of cheap hosting the competition is not much better in ethics.

Does seem to remind me of sharks circling the blood in the water! After receiving the email from Voyager (which I can understand as they've got a reputation to preserve with their domain names), I've received an email from another crowd offering their services so it looks like they've been trawling through domain records etc. picking up contact details of 24/7 hosting customers and then emailing them. Which is interesting as I think that actually falls foul of the anti-spam email act. Now to decide whether to report them.... (At least most of the other guys are using a more passive approach)

peachdream

6 posts

Wannabe Geek

#1053276 26-May-2014 09:03

All I've had from 247 today is a reminder that my credit card will be charged on the 9th June for my next quarterly instalment. I have logged into the client area and removed my credit card details, hopefully that will be enough to make sure I am not charged. My ticket to cancel my account is still open along with the other 4 from when my service went down two weeks ago. I am happily transferred to Hoopla now. I am on of those non-tech people who had used 247s web builder and there really is a shortage of NZ companies offering this for small business/sports clubs etc.. I have had to rebuild my website and choose joomla but that's a real learning curve for a newbie.

chewy7

8 posts

Wannabe Geek

#1053281 26-May-2014 09:17

I'm too far burnt with this crowd.

The amount of crap I have had to go through to get my .com domain names released has been intense. All the apologies in the world won't make a difference.

TFG14

8 posts

Wannabe Geek

#1053307 26-May-2014 09:42

peachdream-
All I've had from 247 today is a reminder that my credit card will be charged on the 9th June for my next quarterly instalment. I have logged into the client area and removed my credit card details, hopefully that will be enough to make sure I am not charged. My ticket to cancel my account is still open along with the other 4 from when my service went down two weeks ago.
--------------------------------------------------------------------------------------------------------------

I actually went a step further and had my bank reissue new Credit Cards as I didn't trust them using my old details. It cost me a little bit to do it but I'm happy I did. I still get the emails saying that my next invoice is due despite them never returning my voicemails, support tickets or refunding my original overpayment... What a joke

r2b2

586 posts

Ultimate Geek

#1053308 26-May-2014 09:44

TFG14: peachdream-
All I've had from 247 today is a reminder that my credit card will be charged on the 9th June for my next quarterly instalment. I have logged into the client area and removed my credit card details, hopefully that will be enough to make sure I am not charged. My ticket to cancel my account is still open along with the other 4 from when my service went down two weeks ago.
-------------------------------------------------------------------------------------------------------------- I actually went a step further and had my bank reissue new Credit Cards as I didn't trust them using my old details. It cost me a little bit to do it but I'm happy I did. I still get the emails saying that my next invoice is due despite them never returning my voicemails, support tickets or refunding my original overpayment... What a joke

Personally I wouldn't go to that extent as I shouldn't be penalised for a company doing dodgy things. I'd have (and will) just wait and if I see a transaction appear put a dispute on it. Enough disputes would probably see their merchant provider cut them off I'd imagine.

sifly

69 posts

Master Geek

#1053315 26-May-2014 09:54

I can't believe they are going to try and keep trading. Give it up already. Pay the outstanding bills (inc refunds and access to UDAI's) and shut the bloody thing down....

amorpeth

90 posts

Master Geek

#1053335 26-May-2014 10:18

Sounds like they are hanging on for dear life!

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