Jetstar new baggage policy- 7KG and not a gram more

Forums › Travel (planes, train, cruise) › Jetstar new baggage policy- 7KG and not a gram more

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222 posts

Master Geek

#2258311 14-Jun-2019 16:14

Anywhere else in the world , any other airline enforcing such thing?

I am only aware of main carryon bag limit of 7kg. Other small personal item is not weighed.
It is confusing international visitors as well.

Humor makes us humans !

geekbhaji

222 posts

Master Geek

#2258319 14-Jun-2019 16:21

eracode:
Surely we don't want more regulations so that something like this can be monitored or controlled.

Vote with your feet as indicated. Demand will take care of Jetstar.

I am talking about customer rights. If a degraded service(not punctual) s provided on multiple occasions, what penalties do government have in store for these airlines.

I agree with you..demand will take care of Jetstar.

Humor makes us humans !

geekbhaji

222 posts

Master Geek

#2258323 14-Jun-2019 16:26

alasta:
I wish Air NZ would enforce it better. I adhere to the rules, and it annoys me when I see people using far more than their fair share of space in the overhead lockers.

And when people carry 1 carryon baggage and 2 small handbags+ donuts ,wine bottles and a laptop bag. Lol.

Humor makes us humans !

sbiddle

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#2258325 14-Jun-2019 16:32

geekbhaji: Anywhere else in the world , any other airline enforcing such thing?

I am only aware of main carryon bag limit of 7kg. Other small personal item is not weighed.
It is confusing international visitors as well.

The standard baggage allowance for carry on luggage across the entire world (excluding the US) is basically somewhere in the vicinity of 7kg - 10kg. The US is the main place where limits are higher.

I don't see how there is confusion when most people would be used to such limits, and those limits are made very clear both at the point of buying the ticket and on the ticket itself.

Enforcement varies in the region and the type of airline - in Europe it's pretty normal to have casual enforcement. If you're flying on a LCC in Europe you should expect this to be strictly enforced.

Jase2985

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#2258342 14-Jun-2019 17:03

people take the piss all the time, examples

One roller case, one hand bag and one laptop bag

one roller case, one laptop and one bag of shopping.

people getting on the plane at the end of boarding have no where to put there stuff as others have come on with half their luggage.

We flew back from dunedin a few weeks back, they put out 4 bags, there were 2 adults and 2 kids flying, and weighted it all together and tagged each item. it all came in under the 28kg limit, though i know that my bag was a bit heaver than the 7kg limit as i have 4 water bottles a laptop, ipad and a a power bank in it.

no issues from me with the weight limit

hio77

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Lizard Networks

#2258348 14-Jun-2019 17:15

I traveled jetstar today, had no weigh in requirement at all.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

BlakJak

1275 posts

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#2258499 14-Jun-2019 20:26

Jase2985:
people take the piss all the time, examples

One roller case, one hand bag and one laptop bag

one roller case, one laptop and one bag of shopping.

people getting on the plane at the end of boarding have no where to put there stuff as others have come on with half their luggage.

We flew back from dunedin a few weeks back, they put out 4 bags, there were 2 adults and 2 kids flying, and weighted it all together and tagged each item. it all came in under the 28kg limit, though i know that my bag was a bit heaver than the 7kg limit as i have 4 water bottles a laptop, ipad and a a power bank in it.

no issues from me with the weight limit

I was told a story recently of someone getting pinged for being 200g over the limit. A margin of error would at least humanise their efforts, especially as it's not like everyone is using all of their weight limit.

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surfisup1000

5288 posts

Uber Geek

#2258503 14-Jun-2019 20:41

eracode:

Surely we don't want more regulations so that something like this can be monitored or controlled.

Vote with your feet as indicated. Demand will take care of Jetstar.

There is interesting research into consumer dissatisfaction with budget airlines. Essentially, people will sell their souls for the cheapest airline deal :)

They will complain and whine about it, but continue to use budget airlines nonetheless.

Dunnersfella

4086 posts

Uber Geek

#2258506 14-Jun-2019 20:50

I LOVE this!

The piss-taking drives me nuts - when you can't find anywhere to put your single bag on a plane and spend the entire trip with it between your legs / under the seat etc because the rules weren't enforced... lame.

I can avoid the issue with Fastbag on Air NZ, so that I don't have to deal with the overhead lockers being jammed full - but on Jetstar there's no other option so I believe it should be enforced.

Heck it's only, what, $10 for extra baggage?

BlakJak

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#2258512 14-Jun-2019 20:56

surfisup1000:
eracode:

Surely we don't want more regulations so that something like this can be monitored or controlled.

Vote with your feet as indicated. Demand will take care of Jetstar.

There is interesting research into consumer dissatisfaction with budget airlines. Essentially, people will sell their souls for the cheapest airline deal :)

They will complain and whine about it, but continue to use budget airlines nonetheless.

Those who can afford to, will vote with their feet. Those who can't, will fly with the LCC and be stinky about it. But it's not like they consider they have a choice (they can't afford it).

I avoid Jetstar almost religiously - truth is I can't justify spending 2.5-3 times the price per seat for a domestic jaunt.

PS: crikey, swearfiltering :S

No signature to see here, move along...

Technofreak

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#2258516 14-Jun-2019 21:12

The problem is mainly brought about by the introduction of seat only fares. People buy a seat only fare and load up their carry on luggage in order to carry what they would have to pay for if they checked a bag.

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surfisup1000

5288 posts

Uber Geek

#2258553 14-Jun-2019 23:05

BlakJak:

Those who can afford to, will vote with their feet. Those who can't, will fly with the LCC and be stinky about it. But it's not like they consider they have a choice (they can't afford it). I avoid Jetstar almost religiously - truth is I can't justify spending 2.5-3 times the price per seat for a domestic jaunt. PS: crikey, swearfiltering :S

You should reword to this...

"Some of those who can afford to, will vote with their feet".

eg, Spirit airline is the most reviled airline in the USA, yet is the fastest growing. Customers who say they will never fly spirit again, usually return to fly them again.

Here is an interesting podcast on it....

https://www.npr.org/templates/transcript/transcript.php?storyId=276973956

robjg63

4096 posts

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#2258554 14-Jun-2019 23:09

alasta:
I wish Air NZ would enforce it better. I adhere to the rules, and it annoys me when I see people using far more than their fair share of space in the overhead lockers.

If it was possible to give you more than +1 I would have done so.
AirNZ let's people take soooooo much junk onboard it really does my head in. I saw a family of 5 once, each with full size cases and they let them on board. The performance of how to squeeze the bags somewhere safe must have taken a full 10 minutes and meant other people that had regular take on luggage were struggling.
Good on jetstar for sticking to their rules.
Their reliability is another issue.....

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

empacher48

368 posts

Ultimate Geek

#2258594 15-Jun-2019 08:01

The issue in regards to all this is weight, all aircraft have a maximum zero fuel weight (the most amount of weight the aircraft structure can carry), maximum take off weight and maximum landing weight.

To get these figures the planes are weighed (when something is added or removed it’s weight is added or removed as part of maintenance, every few years the aircraft is actually weighed. So the weight of the catering, cargo cans, flight crew, passengers, bags and carry on are accounted for.

So the eight of everything going into the plane has to be accounted for. Jetstar’s A320s have 186 seats, vs AirNZ domestic at 171. On a full flight there will be an extra 1290kg of passengers (assuming average weights) on the Jetstar flight to cater for in weight vs AirNZ. So Jetstar have to manage the weight of everything going on to the plane more than perhaps AirNZ does.

To manage the carry on you can either pay for extra carry on when you book (that way the extra weight is known and the passenger load adjusted prior to departure). Where as waiting until the gate may mean something else is reduced (cargo at a financial penalty to the airline, fuel at the penalty you may not get where you are going, or passengers, you still won’t get to where you are going).

At the end of the day the aircraft weight has to be accurate because it’s performance will be affected if we don’t keep it under the maximums. Nobody wants a smoking hole at the end of a runway anywhere.

Dratsab

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#2258600 15-Jun-2019 08:27

empacher48: The issue in regards to all this is weight, all aircraft have a maximum zero fuel weight (the most amount of weight the aircraft structure can carry), maximum take off weight and maximum landing weight.

To get these figures the planes are weighed (when something is added or removed it’s weight is added or removed as part of maintenance, every few years the aircraft is actually weighed. So the weight of the catering, cargo cans, flight crew, passengers, bags and carry on are accounted for.

So the eight of everything going into the plane has to be accounted for. Jetstar’s A320s have 186 seats, vs AirNZ domestic at 171. On a full flight there will be an extra 1290kg of passengers (assuming average weights) on the Jetstar flight to cater for in weight vs AirNZ. So Jetstar have to manage the weight of everything going on to the plane more than perhaps AirNZ does.

To manage the carry on you can either pay for extra carry on when you book (that way the extra weight is known and the passenger load adjusted prior to departure). Where as waiting until the gate may mean something else is reduced (cargo at a financial penalty to the airline, fuel at the penalty you may not get where you are going, or passengers, you still won’t get to where you are going).

At the end of the day the aircraft weight has to be accurate because it’s performance will be affected if we don’t keep it under the maximums. Nobody wants a smoking hole at the end of a runway anywhere.

Fuel reserves have mandated minimums. Here's a link to part 91 of the CAA rules. Check sub rule 305 on pages 71/72. Whilst overweight baggage may have potential to cause these reserves to be slightly underestimated, in a small country like NZ it shouldn't (not necessarily won't) make too much difference.

EDIT: Oops - forgot mention that this is for VFR. IFR fuel requirements (sub rule 403) are on page 77.

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