Telecom Ultra VDSL Residential Plans

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25 posts

Geek

#863803 22-Jul-2013 19:42

Upgraded to VDSL today. everything working fine (ADSL speeds) with the Telecom connection when Chorus guy left around 11am, but things stopped working around midday and still not restored at 8pm despite a few calls to Telecom Helpdesk, thankfully we have dual connection to TelstraClear/Vodafone.

AppleJackXD

150 posts

Master Geek
Inactive user

#863846 22-Jul-2013 20:09

https://www.speedtest.net/my-result/2852034906

Our adsl2 is going this slow our cabinet is only 100 meters away from our house and we are getting vdsl2 this week. My dad doesn't even care that our internet is going slow and that our phone wires are butchered. He told me we where getting a separate line for the vdsl installed that was a week ago.... i asked him today and now he says he doesn't know and he doesn't care..... I live in Christchurch who do i call to get the phone wires fixed within the next two days?

Because if it doesn't get fixed and our vdsl gets installed on the phone wire it won't even work : ( im so sad because my dad doesn't care. I was so excited been reading about vdsl for over a week now and my dad just steps on my excitement and crushes it : (

bot

17 posts

Geek

#863848 22-Jul-2013 20:11

Yyrael:
Interleaving is always off with VDSL, VDSL profile automatically tweaks your interleaving to suit. In terms of ways to resolve it the only thing you can really do is follow the Helpdesks instructions =/Out of interest did Chorus put in Cat 5 from your ETP to jackpoint?

I am following the helpdesk instructions, despite some bad experience early on. The trouble is we seem to have reached a point where:
- It is plain to see that something significant is wrong
- Telecom Helpdesk acknowledge that and think its a problem with the line
- Chorus are saying the line is fine.

Consequently the only action occurring is gathering stats that will be persuasive enough to get Chorus to revisit it. My patience is struggling to deal with it :-).

The cable the Chorus guy used from the ETP to the jack point is not cat 5. It looks like normal phone cable.
Is that right?

bot

17 posts

Geek

#863855 22-Jul-2013 20:27

Inphinity:FEC errors can *usually* be ignored, because they're simply an indication of how many packets have been corrected, essentially. But this is a monumentally high count, and very one-directional. Ehile it's out of context without details on total packets transferred etc, I suspect that the line quality is very poor (you're probably quite far from the cabinet, or there's an issue somewhere), and most of the data you're transmitting is having to be retransmitted multiple times - thus the sluggish internet response. As a comparison, I currently have ~200k upstream FEC errors with just on 3 days uptime and 80GB transferred. Those line attenuation values are, imo, alamringly high also, and reinforce the idea to me that you are either too far from the cabinet, or have wiring issues. Bear in mind, a faulty modem could potentially cause similar symptoms, but is not likely. I'd suggest getting one of the Telecom guys on here, like michaelmurfy, to check your line stats etc if they haven't already.

That metric (and the other error related ones) do look ominous, so I'm guessing you are right about line quality. Also, I'm not sure why it reports the data transferred as 0/0. It hasn't been used much but 0B?

I would have thought that these stats were available to the support tech I have been dealing with. He did mention that attenuation was high (by the standards of ADSL). He was concerned about the distance to the cabinet but that proved to be ~500 metres, well within range.

bot

17 posts

Geek

#863859 22-Jul-2013 20:32

nossi: Upgraded to VDSL today. everything working fine (ADSL speeds) with the Telecom connection when Chorus guy left around 11am, but things stopped working around midday and still not restored at 8pm despite a few calls to Telecom Helpdesk, thankfully we have dual connection to TelstraClear/Vodafone.

I had the exact same situation last week. The first problem was convincing the support team that (whilst it is understood that VDSL quality will vary for ~10 days with tuning occuring frequently) this doesn't explain complete loss in service at all. Once over that hurdle (I escalated to the Complex problems team) I managed to get someone to look at it. I had a call the following day from Telecom confirming it was a "system problem" and after a hard restart of the modem it was able to connect.

quebec

852 posts

Ultimate Geek

#863900 22-Jul-2013 21:24

It's 9.22pm now,almost 12 hours after install, still no Internet. Telecom blaming Chorus and vice-versa. Hope someone from Telecom reads this and gets it fixed by tomorrow morning.

Inphinity

2780 posts

Uber Geek

#863927 22-Jul-2013 21:48

bot:
The cable the Chorus guy used from the ETP to the jack point is not cat 5. It looks like normal phone cable.
Is that right?

That's fine.

Equinox IT

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Inphinity

2780 posts

Uber Geek

#863932 22-Jul-2013 21:50

bot: Also, I'm not sure why it reports the data transferred as 0/0. It hasn't been used much but 0B?

It will probably show 0/0 transferred under the DSL Connection statistics, but will show the actual values under the Internet Services statistics.

ArtooDetoo

1044 posts

Uber Geek

Trusted

#863934 22-Jul-2013 21:57

Quick google search gave me:

http://www.speedguide.net/articles/how-to-set-a-wireless-router-as-an-access-point-2556

Quick skim seems to look fine :)

All good - basically have two networks attached to the VDSL service.

One for the n-spec wi-fi gadgets and the other for the g-spec laptop. So far everything works fine, this post being typed in the laptop.

Thanks a bunch for the link and for giving up your time to help. :-)
Cheers,
R2

Galaxy S has gone to its new owner. HTC Sensation has gone to its new
owner. Galaxy S3 has gone to its new owner. Now using Galaxy Note 3. Skipping Note 4 I think...

Vince69

9 posts

Wannabe Geek

#863938 22-Jul-2013 22:05

Hi all. I'm new to this forum. Am getting vdsl2 installed tomorrow by Telecom/Chorus so will post after that and let you know how it goes.

Question: i want to use my current modem which i bought only a few weeks ago (Netgear D6300). The netgear people say it is compatible but i want to be sure it is ok. I have the technicolour modem but dont want to you that. That netgear modem cost me nearly 400 bucks. Can some one tell me if my netgear D6300 will work with telecom vdsl2?

Line stats now pre vdsl install:

attenuation 11.5 down 6.7 up
Sync rate 14525 down 820 up
Noise margin 12.4 down 11.5 up
Location Patumahoe south auckland

Thanks

ArtooDetoo

1044 posts

Uber Geek

Trusted

#863940 22-Jul-2013 22:05

Inphinity:

Since your objective seems to be to have a separate AP for older devices so as not to impact performance of the N network rather than to extend the range of an existing network, yes, you should use a different channel and a different SSID. Also, bear in mind you should ideally only have one DHCP server running within a given network - most routers/APs will have an option to DHCP Relay from an existing DHCp server (which in this case would be your Thompson).

So, for example, you have have your TG589 at 192.168.1.254 running DHCP, with it's Wifi using channel 5 and SSID Wifi1. Then, you could have your other device at 192.168.1.253, with it's Wifi using channel 10 and SSID Wifi2, relaying DHCP requests to 192.168.1.254. In this example, you'd need to have the LAN ports of the respective devices connected together. You don't have to use the specific IPs, channels etc, of course, it's just an example.

Bang on dude. Exactly what I was after and it's working as advertised. DHCP server on the access point disabled, separate channels and IDs and it worked first time. Not something I'm used to with network stuff but most welcome.

Thanks again for the help.

Cheers,
R2

Galaxy S has gone to its new owner. HTC Sensation has gone to its new
owner. Galaxy S3 has gone to its new owner. Now using Galaxy Note 3. Skipping Note 4 I think...

bot

17 posts

Geek

#863942 22-Jul-2013 22:08

Inphinity:
bot: Also, I'm not sure why it reports the data transferred as 0/0. It hasn't been used much but 0B?

It will probably show 0/0 transferred under the DSL Connection statistics, but will show the actual values under the Internet Services statistics.

That's right, sorry. Actual details from Internet Services:

Data Transferred (Sent/Received) [MB/MB]:61.05 / 99.53

rb99

3422 posts

Uber Geek

Lifetime subscriber

#863963 22-Jul-2013 22:51

Hi,

Am very new to Geekzone and would like to ask a quick question about Telecom VDSL -

I applied for VDSL a few days ago and got the following in response -

There will be a delay in connecting your VDSL as you are currently connected to an older type of broadband network, which is not compatible with the service. We will move you over to a more compatible service before we can proceed further with your request. During this changeover you will notice no difference to your current service.
This change may take up to four weeks to complete - we will contact you when we can continue further with your original request.

I guess some of you guys have seen this before and I was wondering does this mean that -

we've passed the pre qual checks regarding attenuation and distance to a cabinet and we''ll be moved to the compatible service and then VDSL or

they'll move us to the more compatible service and then do the pre qual checks, which we might fail because (as far as I can tell) we're pretty far from a cabinet and our down attenuation is pretty high.

Thanks in advance.

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

AppleJackXD

150 posts

Master Geek
Inactive user

#863982 23-Jul-2013 00:17

Original post edited

AppleJackXD

150 posts

Master Geek
Inactive user

#863983 23-Jul-2013 00:17

Original post edited

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