Big Time plan removal

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29 posts

Geek

#332270 20-May-2010 12:16

farcus: Telecom via AAPT in Australia have been expanding their unmetered plans. Why is it they are unable to offer similar plans here in NZ where they have a larger customer base?

AAPT here have an enormous amount of bandwidth available on their network. They supply primarily business customers (large spikes of traffic during the day) and they provision bandwidth to cater for this. They own a carrier grade network, their own DSLAMs and all customer facing operations are overseas. There's also a lot of competition from other ISPs such as TPG which contributes even more to this.

k1wi

484 posts

Ultimate Geek

#332271 20-May-2010 12:16

ArranH:
Dratsab:
ArranH: However, as many of us signed up over the phone, we can really only be held to the terms that we were told when we agreed to the plan (and general terms that required in every contract, such as an agreement to pay each month for the service etc).

Don't confuse the service (your broadband connection) with the plan (unlimited access to the service). As Doozy points out, they are two very different beasts.

From Telecom's point of view they are, from the consumer's point of view they are not. The consumer calls the ISP to join BigTime, not to get with an internet connection as well as BigTime. They are also contained within one contract. I can't see, from a legal point of view, why the consumer should see them as two separate items, when the terms of delivery for both sides (being speeds, usage limits and price) are all attached to the plan, not the connection.

Perhaps rather than repeatedly speculate here, you should take a test case? That would solve things once and for all.

Kilack

527 posts

Ultimate Geek

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#332275 20-May-2010 12:19

My question is...

I want to leave Telecom. Can I just go to Orcon and tell them to sign me over? Do I need to call telecom at all? or if I dont call telecom will they try and hit me with the big fee?

mentalinc

3226 posts

Uber Geek

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#332276 20-May-2010 12:21

Kalarin:
garvani: Move to another telecom plan.. simple, keep the same wireless router.
If you move isp you can chuck that router away as its locked to telecoms network (there are workarounds but anyway,,)

I really don't care to much about the wireless router as I can sign up with another ISP and get another. What I am worried about is the $200 termination fee for getting it in the first place...

I am not interested in moving to another telecom plan unfortunately.

no ETC fees will be payable based on previous posts.

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ArranH

161 posts

Master Geek

#332277 20-May-2010 12:22

k1wi:
ArranH:
Dratsab:
ArranH: However, as many of us signed up over the phone, we can really only be held to the terms that we were told when we agreed to the plan (and general terms that required in every contract, such as an agreement to pay each month for the service etc).

Don't confuse the service (your broadband connection) with the plan (unlimited access to the service). As Doozy points out, they are two very different beasts.

From Telecom's point of view they are, from the consumer's point of view they are not. The consumer calls the ISP to join BigTime, not to get with an internet connection as well as BigTime. They are also contained within one contract. I can't see, from a legal point of view, why the consumer should see them as two separate items, when the terms of delivery for both sides (being speeds, usage limits and price) are all attached to the plan, not the connection.
Perhaps rather than repeatedly speculate here, you should take a test case? That would solve things once and for all.

I think I signed up online, knowing me a would have, so I would have read the T&Cs. So they have every right to cancel the plan on me as I was aware of that term and should be held to it. Its the guys who signed up over the phone, agreed to a two year contract, who I feel sorry for and who should be looking at this.

But agreed I think I've stated my opinion enough now, so don't need to go through it again. I just dislike large companies steamrolling through consumers (though I am in no way suggesting Telecom is doing that here, though I have seen many NZ companies deny consumers legal rights under the fear that the company can afford to price the consumer out of court).

But had my say, will be quiet on this now, probably :)

C4NCER

14 posts

Geek

#332278 20-May-2010 12:23

Anyone know of an ISP that offers a large data cap (>70gig) at a slower speed? i dont need full line speed, in fact 1Mbps is more than fast enough

k1wi

484 posts

Ultimate Geek

#332279 20-May-2010 12:23

Looks like NZ herald has picked up on and linked Geekzone's 'coverage' of this - looks like you'll get some good mileage out of it freitasm :P

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ArranH

161 posts

Master Geek

#332280 20-May-2010 12:24

Kilack: My question is...

I want to leave Telecom. Can I just go to Orcon and tell them to sign me over? Do I need to call telecom at all? or if I dont call telecom will they try and hit me with the big fee?

Depends on the ISP. I've had one NZ ISP that would not release my connection (which was out of contract) until I had notified them first. They even retrieved my connection back from the new ISP until I had done so.

Telecom probably won't require that, but probably best to call them and let them know just in case.

doozy

245 posts

Master Geek

Trusted

#332282 20-May-2010 12:24

Kilack: My question is...

I want to leave Telecom. Can I just go to Orcon and tell them to sign me over? Do I need to call telecom at all? or if I dont call telecom will they try and hit me with the big fee?

It would be best to call in to Telecom first just to ensure that you are not charged the ETF, however it is completely up to you

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l43a2

1779 posts

Uber Geek

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#332292 20-May-2010 12:41

when is the plan ACTUALLY going to be removed? eg how much time do we get left on the plan before we are forced to change

k1wi

484 posts

Ultimate Geek

#332294 20-May-2010 12:44

l43a2: when is the plan ACTUALLY going to be removed? eg how much time do we get left on the plan before we are forced to change

I believe that Telecom's correspondence directly with you will address that.

l43a2

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#332305 20-May-2010 12:58

i think telecom should just remove the VERY heavy network abusing users on the big time plan and keep the plan!!! pllllllleeeeeeeease 20GB is going to be bad(will be capped for most of the month) for us now :(

matts231

29 posts

Geek

#332314 20-May-2010 13:06

l43a2: i think telecom should just remove the VERY heavy network abusing users on the big time plan and keep the plan!!! pllllllleeeeeeeease 20GB is going to be bad(will be capped for most of the month) for us now :(

I concur. Isn't the whole point of an acceptable use policy that you well, disconnect users that are abusing the service?

matts231

29 posts

Geek

#332315 20-May-2010 13:06

l43a2: i think telecom should just remove the VERY heavy network abusing users on the big time plan and keep the plan!!! pllllllleeeeeeeease 20GB is going to be bad(will be capped for most of the month) for us now :(

I concur. Isn't the whole point of an acceptable use policy that you well, disconnect users that are abusing the service?

doozy

245 posts

Master Geek

Trusted

#332316 20-May-2010 13:08

Crucius: Doozy: What is going to happen to traffic management in the meantime? Will it be:
turned off, kept as it is now (no more tweaking), or will you continue to tweak it until the end?

The traffic management will continue, I would say minor tweaking but no significant changes between now and whenever it is completely closed

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