Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




311 posts

Ultimate Geek
+1 received by user: 11


Topic # 145456 18-May-2014 20:14
Send private message

Hi there, I have a galaxy S3. which I bought last year, which is still under the factory warranty (I Just need to remove the root), and I have mobile insurance too.

 

I recently went on holiday outside NZ, and while I was on holiday, I dropped my phone on a hard ceramic tiled floor, and I cracked the bottom of the glass, and there's long crack going up the top half of my screen. While the phone is still usuable, lately I've been noticing reception issues too. Although my 3g signal has always been useless around here, I've noticed that my Wifi isn't very strong on the other end of the house, and frequently disconnects, which previously I had pretty rock solid wifi coverage throughout the house, and beyond on the S3, and this isn't a very big house.

 

 

 

 

 

My question is, how does the insurance work regarding excess etc?

 

I should've gotten the phone fixed, the moment I got back from SA, however I needed it badly, and I still do and I only found out today that while it's being repaired, or replaced, they let a person hire a phone, I also have some messages on my phone that are important to me, which I need to back up somehow.

 

 

 

Are S3s still being repaired, in my case, replace the glass, repair the reception issue, and the paint's peeling off the sides, or would they just replace it?
Are S3s still available, or would Telecom swap it for a S4, at the insurance's expense?

 

 

 

Thanks

 

 

 

 

 

 

Create new topic
5384 posts

Uber Geek
+1 received by user: 227

Trusted
Geekzone
Subscriber

  Reply # 1047606 18-May-2014 20:14
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



363 posts

Ultimate Geek
+1 received by user: 45


  Reply # 1050160 20-May-2014 22:40
Send private message

Mobile Insurance excess depends on your policy, newer policies are either $100 or $150 excess depending on your premium rate ( $9.95/$13.95 ) it is likely it would be repaired if still useable. You should call into a store or call 0800 MOB INS to get the ball rolling.

 
 
 
 


13237 posts

Uber Geek
+1 received by user: 2215

Trusted
Subscriber

  Reply # 1050222 21-May-2014 07:11
Send private message




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31


Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.