[TelstraClear] How was your TelstraClear performance during free data weekend

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] How was your TelstraClear performance during free data weekend

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3892 posts

Uber Geek

#553052 3-Dec-2011 12:20

DoomlordVekk: Don, ignoring upstream rateshaping, a DOCSIS 2 channel running 3.2MHz wide at 32QAM is good for about 10Mb of real world bandwidth

ya, sorry, I wasn't aware they did 15/4 plans in the business space, but I was wanting to tease out that he's on a different service profile to the rest of us.

iiNet used to do this a decade ago on their dial up network. They'd just drop heavy users into a different IP pool and allocate them a different uplink capacity so it didn't impact the rest of us.

Interestingly, I wonder if different plan users should also have been grouped into different networks to ensure QOS that represents their spend in this free space. I think the ppl who commented they're paying for 60Gb plans v's those paying for 2Gb plans are getting the same value now.

http://en.wikipedia.org/wiki/DOCSIS

The table, half way down, shows that the node upstream can run at up to 30mbit (I assume that's layer 2) and we know from local knowledge that you need to have roughly double the head room for concurrent bursting by users, so there's really little reason why they couldn't run 15/15 plans is there?

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Teeps

501 posts

Ultimate Geek

#553058 3-Dec-2011 12:33

I was meant to be having a Skype video chat with my sister and nephew in the UK this evening but it looks like thats out using TC as I can't even manage to stream internet radio at 24 kbps without it stopping! I can usually listen to the 128 kbps stream and do lots of other stuff without a hitch so its showing to me how much my connection is being affected.

Looks like I won't be able to use what I pay for with TC so I'm going to be using my cell data with my iPhone for the video chat instead!

I really wish TC had given us the option. If they had asked me if I wanted a free data weekend but risk problems, OR keep using up my data allowance but also keep my usual connection speeds, I would have chosen to use my own data.

All they've done is give away to greedy people who go mad just because it's free and taken away from those of us who are happy to pay for what we use! It won't get more customers because the people they are appealing to are the ones who aren't prepared to pay for data they use so aren't likely to up their data allowance!

Hammerer

2476 posts

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Lifetime subscriber

#553059 3-Dec-2011 12:41

All they've done is give away to greedy people who go mad just because it's free and taken away from those of us who are happy to pay for what we use!

Agree.

I'm not upset but would have been if I had any time for online multi-player gaming. Browsing although slower is OK for me but downloads have been real slow. Last night I was down to 3KBps total - I had no choice to put off the downloads because I was supporting a site hosted overseas.

TCL Wellington speedtest from Lower Hutt
Normal low of 6Mbps down but more often close to 15.00 down 2.00 up

Friday
6.40pm 5.08 down 2.00 up
7.40pm 1.93 down 1.98 up
8.40pm 1.20 down 1.94 up
10.40pm 1.23 down 2.02 up
Saturday
8.40am 5.99 down 2.00 up
10:40am 1.77 down 2.00 up
12:40pm 1.81 down 2.01 up

Last test for me.

Morph

190 posts

Master Geek
Inactive user

#553061 3-Dec-2011 12:43

freitasm:
Crowbar: Freitasm, quite obviously your issues are separate and not related to free traffic weekend, I thought your rant on your blog was completely uncalled for too.

This only became obvious AFTER some work was done on top of it. Until then it just happened that my connection died at the same time the unmetered flow started.

Of course correlation is not causation, but until this was cleared up... Meanwhile, when I tried to reach customer services I got the "we're closed message" when they are supposed to be open until 11pm.

So how YOU would react if you had work planned (yes, work) and had just lost your connection?

In other words, don't be so righteous right now.

MF , I am confused, You are a very smart person .. And even when being told that faults are still open you chose to say thats not correct. then go on an all out TCL bash when at the end of the day it was hardware problem that people behind the scenes made an outright effort to help you with :)

I honestly don't think his post was "righteous" i think it was a fair comment

p.s this is not an attack on you or people that do have problems I just see this as I am sure you do all the time.

Oldmanakbar

110 posts

Master Geek

#553062 3-Dec-2011 12:46

DonGould:
Interesting thing is that so far there aren't really many complaints at all.

If the gaming thing was really that bad I'd have thought we'd have seen the whole gaming community on there backing up the claims that it's crap.

But the reality is that we've only seen a hand full of comments.

I think some peoples comments about it being localized would probably answer that. Through trawling various forums and chatting to some people last night it appears (albeit in my limited scope) that sections of Wellington and Christchurch just slowed down to a crawl. While other areas in the same cities seemed to be totally unaffected.

I am in Northland in Wellington and ever since the switch was flicked for the promotion I feel like I have been sharing my connection with 30 German backpackers. Yet talking to people in say Newtown they say everything is totally fine for them, a bit slower, but the quality of service is still there.

My quality of service is just gone most of the time. I won't pretend to be up to speed with Telstras current network topology, I have been out of that game for too many years. But it would appear they have some congestion issues in localized areas of the network which this has definitely bought to light.

I wouldn't mind a bit of a slower speed during the promotion, but so much of what I use the net for is very much dependent on network quality, not speed.

To clarify Don, I tried gaming last night on various platforms, local and international. Basically the only thing that would remain stable at all was gaming on On3networks servers very late at night. The rest was more frustration than it was worth and I went and did something else.

DoomlordVekk

129 posts

Master Geek

Trusted

#553066 3-Dec-2011 13:19

DonGould:
...

http://en.wikipedia.org/wiki/DOCSIS

The table, half way down, shows that the node upstream can run at up to 30mbit (I assume that's layer 2) and we know from local knowledge that you need to have roughly double the head room for concurrent bursting by users, so there's really little reason why they couldn't run 15/15 plans is there?

You know the old engineering adage, halve what you have, an call it a total, making anything more than half look splendid and always double your repair time estimates ;)

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freitasm

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Geekzone

Lifetime subscriber

#553075 3-Dec-2011 13:41

Morph:
freitasm:
Crowbar: Freitasm, quite obviously your issues are separate and not related to free traffic weekend, I thought your rant on your blog was completely uncalled for too.

This only became obvious AFTER some work was done on top of it. Until then it just happened that my connection died at the same time the unmetered flow started.

Of course correlation is not causation, but until this was cleared up... Meanwhile, when I tried to reach customer services I got the "we're closed message" when they are supposed to be open until 11pm.

So how YOU would react if you had work planned (yes, work) and had just lost your connection?

In other words, don't be so righteous right now.

MF , I am confused, You are a very smart person .. And even when being told that faults are still open you chose to say thats not correct. then go on an all out TCL bash when at the end of the day it was hardware problem that people behind the scenes made an outright effort to help you with :)

I honestly don't think his post was "righteous" i think it was a fair comment

p.s this is not an attack on you or people that do have problems I just see this as I am sure you do all the time.

I think you are also jumping the gun here. Read my reply first, don't jump on with your TelstraClear hat that fast. There's a sequence to follow, and you are not following it:

1.Unmetered weekend starts
2.Connection dies
3.Call help desk, recorded voice says it's closed open again 9am
4.I have plans and work to do so I posted the rant about the customer service being closed
5.THEN I am told the customer service is supposed to be open until 11pm

Now that this is clear, we continue:

6.A Geekzone user contacted me via Twitter and I provided my account number
7.A TelstraClear person contacted me and we started looking for reasons for the problem seeing no one else affected
8.About 10:30pm we had people looking at the problem
9.About 10:40pm we established a conference call (three TelstraClear people and myself).
10.After many attempts it was decided it was a hardware problem.

The modem was replaced this morning. After some other tweaks the new one came online.

Meanwhile, I've posted updates in this same thread and in my blog, saying thanks to the people working on this problem. You obviously decided to ignore my thank you notes and commendation of people working on this. You rather attack me.

It could be a problem on DOCSIS3 when the segment is under load. Or could be just this specific modem. The post-mortem is going to be done later. Front end wouldn't do much help anyway, seeing I am using DOCSIS3 and I am told the management tools are not yet available to the frontline.

In the meantime you didn't get the whole picture before going on to me.

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Obraik

2123 posts

Uber Geek

#553081 3-Dec-2011 13:47

Oldmanakbar:
DonGould:
Interesting thing is that so far there aren't really many complaints at all.

If the gaming thing was really that bad I'd have thought we'd have seen the whole gaming community on there backing up the claims that it's crap.

But the reality is that we've only seen a hand full of comments.

I think some peoples comments about it being localized would probably answer that. Through trawling various forums and chatting to some people last night it appears (albeit in my limited scope) that sections of Wellington and Christchurch just slowed down to a crawl. While other areas in the same cities seemed to be totally unaffected.

I am in Northland in Wellington and ever since the switch was flicked for the promotion I feel like I have been sharing my connection with 30 German backpackers. Yet talking to people in say Newtown they say everything is totally fine for them, a bit slower, but the quality of service is still there.

My quality of service is just gone most of the time. I won't pretend to be up to speed with Telstras current network topology, I have been out of that game for too many years. But it would appear they have some congestion issues in localized areas of the network which this has definitely bought to light.

I wouldn't mind a bit of a slower speed during the promotion, but so much of what I use the net for is very much dependent on network quality, not speed.

To clarify Don, I tried gaming last night on various platforms, local and international. Basically the only thing that would remain stable at all was gaming on On3networks servers very late at night. The rest was more frustration than it was worth and I went and did something else.

Assuming it does vary from exchange to exchange, I would also assume those still in the red zone suburbs of Christchurch are probably finding their connections are mostly unaffected due to not many people being left there...one upside for those people I guess. Here in Riccarton it's very slow internationally but just seems about normal for national traffic.

Gaming is fine and normal as long as you're playing on national servers. It's when you want to play games that are on International servers that things start to get bad. Trying to play Star Wars Galaxies (an MMO) is pretty much pointless as the ping and packetloss are far too high. Just as well this wasn't next week as that game is shutting down during that period and I'd be quite annoyed if I couldn't enjoy the final days I had left to play the game. Ping Chilastra.Starwarsgalaxies.com to see what I mean...I'm getting results ranging from 300-400ms :(

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Morph

190 posts

Master Geek
Inactive user

#553082 3-Dec-2011 13:50

freitasm:
Morph:
freitasm:
Crowbar: Freitasm, quite obviously your issues are separate and not related to free traffic weekend, I thought your rant on your blog was completely uncalled for too.

This only became obvious AFTER some work was done on top of it. Until then it just happened that my connection died at the same time the unmetered flow started.

Of course correlation is not causation, but until this was cleared up... Meanwhile, when I tried to reach customer services I got the "we're closed message" when they are supposed to be open until 11pm.

So how YOU would react if you had work planned (yes, work) and had just lost your connection?

In other words, don't be so righteous right now.

MF , I am confused, You are a very smart person .. And even when being told that faults are still open you chose to say thats not correct. then go on an all out TCL bash when at the end of the day it was hardware problem that people behind the scenes made an outright effort to help you with :)

I honestly don't think his post was "righteous" i think it was a fair comment

p.s this is not an attack on you or people that do have problems I just see this as I am sure you do all the time.

I think you are also jumping the gun here. Read my reply first, don't jump on with your TelstraClear hat that fast. There's a sequence to follow, and you are not following it:

1.Unmetered weekend starts
2.Connection dies
3.Call help desk, recorded voice says it's closed open again 9am
4.I have plans and work to do so I posted the rant about the customer service being closed
5.THEN I am told the customer service is supposed to be open until 11pm

Now that this is clear, we continue:

6.A Geekzone user contacted me via Twitter and I provided my account number
7.A TelstraClear person contacted me and we started looking for reasons for the problem seeing no one else affected
8.About 10:30pm we had people looking at the problem
9.About 10:40pm we established a conference call (three TelstraClear people and myself).
10.After many attempts it was decided it was a hardware problem.

The modem was replaced this morning. After some other tweaks the new one came online.

Meanwhile, I've posted updates in this same thread and in my blog, saying thanks to the people working on this problem. You obviously decided to ignore my thank you notes and commendation of people working on this. You rather attack me.

It could be a problem on DOCSIS3 when the segment is under load. Or could be just this specific modem. The post-mortem is going to be done later.

In the meantime you didn't get the whole picture before going on to me.

I don't feel i am jumping the gun at all,
I have watched it from start to finish.

And to be honest this is not with my TCL hat on.. This is a simple observation on the situation and I KNOW you would be thinking the same if you saw it from my perspective.

I know how the phone system works after hours and I KNOW the voice message it states something along the lines of " Customer services are now closed please call back after 9am , For help or any tech problems please hold the line"

I am glad you have it sorted but you took the typical response as these (not just tcl) forums have is to have a go at said company which includes but is not limited to throw the toys out of the cot then go wait.... it wasn't ... ... .. it was ... ... ..

I honestly would be feeling the same if it was me but as you and me both know its are a million reasons why technology doesn't work .. And this is the reason why faults follow a script of Unplug your modem ect...

So anyways in finishing , Glad things are back to normal looking forward to the full follow up blog

Hammerer

2476 posts

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Lifetime subscriber

#553083 3-Dec-2011 13:51

Oldmanakbar:
I am in Northland in Wellington and ever since the switch was flicked for the promotion I feel like I have been sharing my connection with 30 German backpackers. Yet talking to people in say Newtown they say everything is totally fine for them, a bit slower, but the quality of service is still there.

Maybe more support for the idea that the bottlenecks are mainly due to where most people are in the weekend. Northland is a dormitory suburb whereas Newtown has substantial commercial users who are generally not in at work in the weekend so home users in the area won't be affected so badly

Obraik

2123 posts

Uber Geek

#553084 3-Dec-2011 13:51

Teeps: I was meant to be having a Skype video chat with my sister and nephew in the UK this evening but it looks like thats out using TC as I can't even manage to stream internet radio at 24 kbps without it stopping! I can usually listen to the 128 kbps stream and do lots of other stuff without a hitch so its showing to me how much my connection is being affected.

Looks like I won't be able to use what I pay for with TC so I'm going to be using my cell data with my iPhone for the video chat instead!

I really wish TC had given us the option. If they had asked me if I wanted a free data weekend but risk problems, OR keep using up my data allowance but also keep my usual connection speeds, I would have chosen to use my own data.

All they've done is give away to greedy people who go mad just because it's free and taken away from those of us who are happy to pay for what we use! It won't get more customers because the people they are appealing to are the ones who aren't prepared to pay for data they use so aren't likely to up their data allowance!

You may be alright with Skype. Don't they have local servers around the world? I just made a test call to the Skype test service and it seemed to work perfectly with no breakups or stuttering. I plan on using it a little later today to make a call to a friend in the US so I'll post how that goes...

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robc

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Wannabe Geek

#553086 3-Dec-2011 13:57

I'm out in Whitby and it is pretty horrible (DSL). I think it is great what they are doing but when I can't play BF3 or WoW or even just get onto Gmail it becomes pretty damn frustrating.

freitasm

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Geekzone

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#553087 3-Dec-2011 13:58

Also folks, worth noting that this weekend is not what a typical unlimited plan would look like anyway - people are obviously taking advantage of something out of norml. Of course it will be a "land rush".

NZCrusader

646 posts

Ultimate Geek

#553090 3-Dec-2011 14:03

Im having a good chuckle here.

Lots of complaints about this free weekend.

Its not quite the same when Snap does a free data weekend, as Snap is a small ISP with a small user base.

TC has a large customer base.

This was doomed from the start.

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Obraik

2123 posts

Uber Geek

#553092 3-Dec-2011 14:06

freitasm: Also folks, worth noting that this weekend is not what a typical unlimited plan would look like anyway - people are obviously taking advantage of something out of norml. Of course it will be a "land rush".

I imagine if this was something permanent that Telstra wanted to do they could resolve it by purchasing a larger amount of international bandwidth (not sure that's the correct term...) across the southern cross cable, correct? That would then resolve the issue of slow international traffic.

And yeah, people are jumping on this because it's a limited offer...if it was something people had access to all the time then it's quite unlikely that we would be seeing the complaints we do in this thread...

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