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Batwing
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  #1390587 20-Sep-2015 13:09
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I have, gave a bunch of Wireshark logs to them. Took a couple months to get a reply that says nothing is wrong. The tech who remote accessed my machine at the time agreed something is wrong though by direct observation of crap performance. They offered to replace modem but performance has been a little better since congestion work began so I'm reluctant to do anything just yet. Can't imagine why it would be modem at fault when I can consistently repeat tests showing specific sites or activities perform poorly and others perfectly.



Scotty1986
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  #1390601 20-Sep-2015 14:31
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ramboky: The real problem here is congestion, as per the title of the thread. International speeds and ridiculous latency seem to be a whole different issue.

That said, has anyone here called Vodafone about the international problems? I know you certainly haven't, but neither have I.


My ping has tripled in the last 2 days, seems to not matter what time it is. I used to not get congestion issues a few weeks ago, but now most nights I drop anywhere from 95mbps to 27mbps. I know that is not as bad as a lot of people here but the real world performance is terrible. I'm testing over Ethernet, using a mix of Vodafone DNS and 3rd party with the same results. Often Geekzone and speedtest.net will only partially load, on both my PC and smartphones. I am going to wait for all the upgrades to be complete, and if I still have issues after that I'm going to have to do what I swore I would never do again, call the dreaded Vodafone support *SHUDDERS*



freitasm
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  #1390602 20-Sep-2015 14:45
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Lucky. It's Sunday 2:45pm and I am getting between 9 and 10 Mbps





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Batwing
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  #1390604 20-Sep-2015 14:54
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It seems like parallel issues, some getting clear speed drops from congestion and others of us getting degraded performance but still high speed tests, the pattern still often follows peak usage times. Hence why I'm waiting for work to complete because it's been better since work began but I've never had the super low speeds under testing, just the super low real world usability. Vodafone says it's not congestion but the predictability of degraded performance says otherwise.

sjhs
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  #1390636 20-Sep-2015 16:08
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Scotty1986: Because I pay Vodafone $100.00 a month to stream movies and TV in HD. They arranged their trip months ago. I started having issues 2 weeks ago. Can you lot stop trying to make a fool out of me and instead focus on the real problem here. Stop trying to bring down your fellow geeks!


Probably just time to stop feeding the trolls... they'll find someone else to go an not understand situations at

freitasm
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  #1390639 20-Sep-2015 16:18
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As above. Sometimes you can't win. Let it be. You tried to show something nice, didn't work, this time




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michaelmurfy
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  #1390672 20-Sep-2015 17:27
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I know it is "best effort" however has anyone here been successful with getting any refunds from Vodafone? I just see heaps of talk of people trying to do this.

Also, for those in or almost in UFB areas this is what you've got to look forward to:





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BarTender
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  #1390677 20-Sep-2015 17:36
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Has anyone tried to do iperf tests to US or UK servers during congestion to see how much packet loss is occurring??

I wonder how high it gets, would be extremely interesting to see the real level of impact the congestion is having. Anything more than 5-10% packet loss and your connection goes into the toilet.

Glynn
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  #1390678 20-Sep-2015 17:42
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BarTender: Has anyone tried to do iperf tests to US or UK servers during congestion to see how much packet loss is occurring??

I wonder how high it gets, would be extremely interesting to see the real level of impact the congestion is having. Anything more than 5-10% packet loss and your connection goes into the toilet.


This is a ping test at the moment:

The jitter obviously makes any online gaming impossible.

Will test again tonight when it gets "bad".

  #1390701 20-Sep-2015 18:26
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has anyone actually laid a complaint with the commerce commission?

ethanbmnz
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  #1390723 20-Sep-2015 19:07
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Jase2985: has anyone actually laid a complaint with the commerce commission?


From http://www.comcom.govt.nz/dmsdocument/1111 [my emphasis is in bold]

 


Advertised download or upload speeds should be realistic and consistently achievable by consumers. They should not reflect theoretically achievable or maximum speeds as it is unlikely that customers will be able to get these speeds regularly given factors such as the customer’s distance from the exchange, the number of people using the service and the quality of the customer’s wiring. Broadband suppliers should have a reasonable expectation of being able to provide services that they advertise. Representations that suppliers can provide speeds “up to” a theoretical maximum may breach the Fair Trading Act if that maximum speed is not realistically achievable by consumers.

Glynn
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  #1390726 20-Sep-2015 19:11
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Hm.




Sideface
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  #1390735 20-Sep-2015 19:51
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ethanbmnz:
Jase2985: has anyone actually laid a complaint with the commerce commission?


From http://www.comcom.govt.nz/dmsdocument/1111 [my emphasis is in bold]

Advertised download or upload speeds should be realistic and consistently achievable by consumers. They should not reflect theoretically achievable or maximum speeds as it is unlikely that customers will be able to get these speeds regularly given factors such as the customer’s distance from the exchange, the number of people using the service and the quality of the customer’s wiring. Broadband suppliers should have a reasonable expectation of being able to provide services that they advertise. Representations that suppliers can provide speeds “up to” a theoretical maximum may breach the Fair Trading Act if that maximum speed is not realistically achievable by consumers.


In this case TelstraClear/Vodafone have until this year provided download or upload speeds that were "realistic and consistently achievable by consumers".
For years I consistently got better than 95/10Mbps 24/7 - so that is what I should "reasonably expect" to get now.
Then it all turned to custard in 2015 - and VF has taken more than six months to even start fixing it - that is what I find unacceptable - VF had achieved a high standard and then dropped the ball.




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  #1390744 20-Sep-2015 19:55
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but has anyone actually done anything about it?

freitasm
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  #1390746 20-Sep-2015 20:06
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Vodafone has promised work to fix it and is doing it. If end of September comes and it remains like this then this should be considered. Until then the work is in progress.





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