Spark Fibre or Vodafone Fibre

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dougierydal

86 posts

Master Geek
+1 received by user: 8

# 208857 2-Mar-2017 14:40

We are about to jump in the exciting new future as we move from ADSL to Fibre, cabling has begun and a recent flyer from Enable says should be done by the end of March.

We are currently with VF and have just finished a 1 yr contract.

From I can see VF Fibre X is slightly cheaper than the Spark equivalent, but Spark offer Lightbox and Netflix (for a year).

Any thoughts out there??

Cheers

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991 posts

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# 1728941 2-Mar-2017 14:42

8 people support this post

Go Spark, Vodafone Fibre X isn't fibre, It's the old Telstraclear cable network which is inferior to the UFB network.

Pumpedd

1759 posts

Uber Geek
+1 received by user: 900

# 1728960 2-Mar-2017 15:03

3 people support this post

IMO keep away from Vodafone at all costs due to their appalling customer service. Look at length of previous forums under Vodafone for more information.

DarkShadow

1601 posts

Uber Geek
+1 received by user: 645

# 1728963 2-Mar-2017 15:19

As mentioned FibreX isn't real fibre, if you want real fibre you'll want a company that isn't Vodafone.

Why not explore the other options out there as well? There's quite a few dozen ISPs you can choose from.

keepitwarm

259 posts

Ultimate Geek
+1 received by user: 21

# 1729036 2-Mar-2017 17:10

3 people support this post

Vodafone do real fibre too, not just their hybrid fibre x. I've never had any issues with it or their customer service.

.............................................................

simple logic.

Behodar

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# 1729047 2-Mar-2017 17:30

keepitwarm: Vodafone do real fibre too, not just their hybrid fibre x. I've never had any issues with it or their customer service.

I'll preface this by saying that I have not done any investigation into the cause, but my parents are on real Vodafone fibre, using the supplied router, and it seems to be plagued with "micro-outages". Often when I'm around there I'll try to do something on my phone and will get a delay of sometimes 10-15 seconds before anything happens.

chevrolux

3982 posts

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# 1729051 2-Mar-2017 17:39

2 people support this post

Behodar:

keepitwarm: Vodafone do real fibre too, not just their hybrid fibre x. I've never had any issues with it or their customer service.

I'll preface this by saying that I have not done any investigation into the cause, but my parents are on real Vodafone fibre, using the supplied router, and it seems to be plagued with "micro-outages". Often when I'm around there I'll try to do something on my phone and will get a delay of sometimes 10-15 seconds before anything happens.

I thought Vodafone wouldn't install UFB where HFC was available?

TBH I wouldn't go with them anyway. Worst call center of the lot to deal with. Spark just win all round as far as I'm concerned.

quickymart

4419 posts

Uber Geek
+1 received by user: 1031

# 1729076 2-Mar-2017 18:28

I wouldn't go anywhere near any Vodafone landline-based service (voice or data). Got Spark here and never thought about changing once.

Yabanize

2152 posts

Uber Geek
+1 received by user: 545

# 1729134 2-Mar-2017 21:18

Would also suggest Bigpipe or Skinny if you have no need for a landline, otherwise people are generally pretty happy with Spark UFB.

Vodafone only install Enable fibre if their cable (FibreX) network isn't available

DarkShadow

1601 posts

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# 1729153 2-Mar-2017 21:52

Yabanize:

Skinny

If you get 100/20 naked fibre, Skinny is $68 , and Spark is $105.

If you go for Skinny and pay for Lightbox and Netflix yourself, at $13 and $15 respectively, you're still $9 better off.

Jase2985

8446 posts

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Lifetime subscriber

# 1729208 3-Mar-2017 05:50

confirm whether vodafones offering is fibre x which is cable or fast fibre. 2 completly different products.

either way though i would steer clear of them.

froob

493 posts

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+1 received by user: 119

Lifetime subscriber

# 1729213 3-Mar-2017 06:50

chevrolux:
Behodar:

keepitwarm: Vodafone do real fibre too, not just their hybrid fibre x. I've never had any issues with it or their customer service.

I'll preface this by saying that I have not done any investigation into the cause, but my parents are on real Vodafone fibre, using the supplied router, and it seems to be plagued with "micro-outages". Often when I'm around there I'll try to do something on my phone and will get a delay of sometimes 10-15 seconds before anything happens.

I thought Vodafone wouldn't install UFB where HFC was available?

TBH I wouldn't go with them anyway. Worst call center of the lot to deal with. Spark just win all round as far as I'm concerned.

I managed to get them to install UFB without any mention of having to go on the HFC network. But, I may have just slipped through the cracks.

FWIW, I've found my connection to be very reliable, and the help desk to be good at sorting out issues if they do arise (e.g. Chorus managed to disconnect me, when working in the pit up the road). That said, I've heard of plenty of bad customer services experiences through friends.

BlinkyBill

406 posts

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+1 received by user: 310

# 1729259 3-Mar-2017 08:34

I've been on Vodafone cable, have been since Telstra days (when it was the fastest thing out there). It's the only Vodafone service I have. Apart from the great slowdown/congestion issue, which didn't affect me all that much, I've had reliable service. The help desk, on the one or two occasions I've used it, was ok.

Until we get real fibre where I live, currently unscheduled, I'll be sticking with cable.

BlinkyBill

NonprayingMantis

6434 posts

Uber Geek
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# 1729272 3-Mar-2017 08:47

Spark has fibre
Vodafone has alt-fibre

jjnz1

1116 posts

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+1 received by user: 90

Subscriber

# 1729318 3-Mar-2017 10:26

One person supports this post

Wow, there is a lot of VF haters.

My understanding: VF allow you to connect to any fibre provider, as long as you have had fibre before OR you don't live in a Fibre X area. (I.E. if you really want VF fibre in a FibreX area, sign up with big pipe, then transfer to VF UFB).

I have VF Chorus fibre 1G, paying $49.99 per month for six months, then $129 for remaining 18 months.

Speeds have been fantastic (download reached 54MB/s the other night from overseas).

Plus VF have Suresignal if you need extra coverage.

Basically though, if you have a Spark mobile, choose Spark, if you have a VF mobile choose VF, if you have a 2D mobile choose 2D. All big companies, have big call centers and wait times. I deal with Spark and VF regularly, and previously dealt with 2D.

The Spark automated voice prompt is so fricken annoying, especially when you just want to talk to a real person.

I have gotten pretty good with communicating with VF, their shop reps are awesome (Lampton Quay), their twitter is responsive, and call times haven't been too bad lately.

In my experience, VF is more reliable (they obviously use better hardware partners ;) )- no one wants a dead internet or mobile service. But Spark does have better coverage in areas like Taupo, and more 700MHz 4G.

Oh and VF roaming is awesome compared to other providers. - $5 per day to use your data/calls and texts when overseas.

MikeHales

615 posts

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Vodafone NZ

# 1729319 3-Mar-2017 10:28

Thanks for the love!

Channel Manager, Help & Support @ Vodafone NZ

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