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1392 posts

Uber Geek


# 177622 9-Aug-2015 15:56
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I installed a clean version of Windows 10 after successfully upgrading from Windows 8.  However, now I can't access my QNAP NAS.

It doesn't automatically show up in File Explorer, however if I type in the address of the NAS, I can see the folders of the NAS.  I can also ping the NAS address successfully.  However, when I try to open a folder on the NAS, it asks for login credentials.  I typed in the login details that I use for the NAS, but it gives me an error - \\server is not accessible.  You might not have permission to access this network resource.  Contact the administrator of the server to find out if you have access permissions.  It seems like it doesn't recognise my login.

Things I've tried/checked:

1. My login details for the NAS - working when I login via the QNAP Turbo System.
2. I checked the permissions of my account on the NAS, and it has full access.
3. Checking the Workgroup name - both the NAS and Windows showing the same name.
4. Windows networking set to Private/Home, and firewall on default dettings.
5. Access on another computer - my wife's Windows 8.1 machine can still access the folders of the NAS as normal.
6. Turning off and on the Microsoft Networking service on the NAS, and rebooting both NAS and my PC - no change.
7. Creating a new login for the NAS and using that to access the folders of the NAS on my PC - no difference.
8. Updated the firmware of the NAS - no change.

I've tried googling, and tried (above) some of those things, but nothing else seems to be suggested.  I can't think of anything else to try, other than resetting the NAS to factory settings, but I'm reluctant to do that because it was working fine on Windows 8, suggesting that something about Windows 10 isn't configured correctly.

Anyone care to walk me through what I should be doing next?





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1392 posts

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  # 1361585 9-Aug-2015 15:59
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Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


424 posts

Ultimate Geek

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  # 1361586 9-Aug-2015 16:03
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I have a QNAP NAS and my Windows 10 laptop connects to it without problems.

Does your username/password in Windows match your username/password on the NAS?  You could try going into Windows Credential Manager and deleting your credentials for the QNAP NAS.  Windows should then ask for your NAS credentials (as it is already doing) and you can re-enter them.

 
 
 
 




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Uber Geek


  # 1361594 9-Aug-2015 16:30
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Just had a quick look at Windows Credentials. Nothing showing as saved for the NAS ( unless it's u helpfully labelled as something else)

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  # 1361613 9-Aug-2015 16:55
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lizard check under the DNS name and ip address



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Uber Geek


  # 1361635 9-Aug-2015 17:21
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In the windows credentials section it is empty. There are five entries under generic credentials but they are things like onedrive cached credential or virtualapp/didlogical. Nothing resembling a dns or IP address



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Uber Geek


  # 1361637 9-Aug-2015 17:26
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Presso: there may be some help here ??

http://www.thetechchat.com/2015/01/27/windows-10-january-2015-technical-preview-connecting-to-a-nas/


I'm using a "standalone server"  From the look of things, you can only change the SMB protocol if you're using a different type of security (AD or LDAP domain - don't know anything about those).  So this doesn't seem to apply?

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Ultimate Geek

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  # 1361638 9-Aug-2015 17:30
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What type of account are you logging in to Windows 10 with?  There seems to be a bug with connecting to a NAS is you use a work or AzureAD account.  Try creating a local user account and logging in with that.

 
 
 
 




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  # 1361639 9-Aug-2015 17:31
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I tired my login details again, and this time ticked "remember my credentials."  It still didn't work.  However, it did create an entry in the Windows Credentials page, so I know it at least stores the entry.  However, it still won't let me access the folder.  So it seems like there is something not working between Windows 10 and the NAS in resolving the permissions for the folder...



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  # 1361641 9-Aug-2015 17:35
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MackinNZ: What type of account are you logging in to Windows 10 with?  There seems to be a bug with connecting to a NAS is you use a work or AzureAD account.  Try creating a local user account and logging in with that.


I'm logging in with a normal Microsoft account, same I used with Windows 8.  Will try creating a local account to see if that makes a difference

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Ultimate Geek

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  # 1361642 9-Aug-2015 17:35
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To change the SMB protocol version on a QNAP NAS go to Network Services - WIN/MAC/NFS - click Advanced Options button, scroll to the bottom of the dialog and you can select the SMB version you desire.



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  # 1361643 9-Aug-2015 17:40
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Lizard1977:
MackinNZ: What type of account are you logging in to Windows 10 with?  There seems to be a bug with connecting to a NAS is you use a work or AzureAD account.  Try creating a local user account and logging in with that.


I'm logging in with a normal Microsoft account, same I used with Windows 8.  Will try creating a local account to see if that makes a difference


Nope, no difference.  Same problem




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Uber Geek


  # 1361644 9-Aug-2015 17:41
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MackinNZ: To change the SMB protocol version on a QNAP NAS go to Network Services - WIN/MAC/NFS - click Advanced Options button, scroll to the bottom of the dialog and you can select the SMB version you desire.


Nothing there...


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Ultimate Geek

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  # 1361648 9-Aug-2015 17:46
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That's weird.  Here's mine?




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  # 1361660 9-Aug-2015 18:21
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Yeah, that's why I'm thinking one or more settings on the NAS or Windows 10 isn't quite right...

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Master Geek


  # 1361672 9-Aug-2015 18:56
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might be as simple as way you logging ie put network name of nas in front of username like  for example nas1\admin instead of admin on it own as it probably temping to find password from your local pc rather than  nas if don't .
Ive got western digital NAS and is working fine here on windows 10

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