CGA Claim - Again!

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marej

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#2003552 27-Apr-2018 15:10

surfisup1000:

mattwnz: It is amazing how many people still don't understand the CGA. And here I thought that a18 year life out of my last fridge want that good, considering the previous was 25 years old. I would expect new ones to be more reliable than old ones. Suggest you get a copy of the consumer magazine's article they did several years ago, which specifies hopw long an appliance should last. I recall for fridges it is a long time and they should last a long time because decent ones aren't cheap, and we don't want our landfills filling up with them. Also the value of a fridge has some relevance as a higher price fridge should last longer than a cheap fridge. If it went to the DT it can be a bit of a Gamble depending on who is adjudicating it.

Fridges are becoming less reliable if anything, as they have extra components and features. The defrost element on ours requires replacing every 3 years. It is almost like clockwork the failure time on this.

In the old days, fridges did on have this part.

The CGA uses terms that are subjective. The OP bought a fridge and based on brand and price had an expectation that it would last longer than 9 years. If higher prices reflect funcationality more than quality and durability, then the manufacturer and retailer have a duty to set expectations. Appliances vary greatly in price and if you are paying more, I think its reasonable of a consumer to have an expectation of durability and remediation if the appliance fails.

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#2003629 27-Apr-2018 15:56

surfisup1000: The defrost element on ours requires replacing every 3 years. It is almost like clockwork the failure time on this.

In the old days, fridges did on have this part.

What's your definition of old days? Our 23yr old fridge/freezer has self defrost and has been trouble free except for 1 replacement light bulb.

Dunnersfella

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#2003652 27-Apr-2018 16:21

networkn:

Consumer states fridge should be good for 10-15 years,esp if this fridge was $3000 and didn't last 10 years.

Consumer also states part should be available for a reasonable period, and repair would cost $585.

While I agree with the outcome on principle, I will make the note that Consumer Magazine are a 'for profit' magazine that bases their editorial stance around supporting the consumer with some blanket statements that sometimes may not stand up to stringent examination. I believe many people see them as a voice for the Commerce Commission... and while I'm sure they have a great dialogue with the Comm Comm, they aren't the same thing.

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#2004329 28-Apr-2018 23:43

Not good to hear Electrolux were the company here.. brought SWMBO one of their food processors in the last few years, which I specifically chose over the competition (and paid through the nose for!) because it offered a 25 year motor warranty.

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Batman

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#2004406 29-Apr-2018 09:39

wow 7 years, and a cheap replacement for new, I'd take it any day!

this is a 7 year product that has been used 24 hrs for 365.25 days x 7 ..... just imagine that.

nothing comes close to it.

take it.

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#2004442 29-Apr-2018 10:38

Dunnersfella:
networkn:

Consumer states fridge should be good for 10-15 years,esp if this fridge was $3000 and didn't last 10 years.

Consumer also states part should be available for a reasonable period, and repair would cost $585.

While I agree with the outcome on principle, I will make the note that Consumer Magazine are a 'for profit' magazine that bases their editorial stance around supporting the consumer with some blanket statements that sometimes may not stand up to stringent examination. I believe many people see them as a voice for the Commerce Commission... and while I'm sure they have a great dialogue with the Comm Comm, they aren't the same thing.

Just a correction here, Consumer NZ is a not for profit organisation representing consumers.

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Batman

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#2004657 29-Apr-2018 18:46

marej:

surfisup1000:

mattwnz: It is amazing how many people still don't understand the CGA. And here I thought that a18 year life out of my last fridge want that good, considering the previous was 25 years old. I would expect new ones to be more reliable than old ones. Suggest you get a copy of the consumer magazine's article they did several years ago, which specifies hopw long an appliance should last. I recall for fridges it is a long time and they should last a long time because decent ones aren't cheap, and we don't want our landfills filling up with them. Also the value of a fridge has some relevance as a higher price fridge should last longer than a cheap fridge. If it went to the DT it can be a bit of a Gamble depending on who is adjudicating it.

Fridges are becoming less reliable if anything, as they have extra components and features. The defrost element on ours requires replacing every 3 years. It is almost like clockwork the failure time on this.

In the old days, fridges did on have this part.

The CGA uses terms that are subjective. The OP bought a fridge and based on brand and price had an expectation that it would last longer than 9 years. If higher prices reflect funcationality more than quality and durability, then the manufacturer and retailer have a duty to set expectations. Appliances vary greatly in price and if you are paying more, I think its reasonable of a consumer to have an expectation of durability and remediation if the appliance fails.

A $200,000 car gets a 3 year warranty, so does a $20,000 car.

I don't understand how a more expensive fridge should last decades more than a cheap one, when it is being used a million more hours more than the $200,000 car.

I believe the offer of a new fridge for stated price is being very reasonable. If your $200,000 car breaks down after 7 years, there is no way you will be offered the new model for $50,000.

networkn

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#2004661 29-Apr-2018 18:50

Batman:

A $200,000 car gets a 3 year warranty, so does a $20,000 car.

I don't understand how a more expensive fridge should last decades more than a cheap one, when it is being used a million more hours more than the $200,000 car.

Seriously? If that's true I can't be bothered explaining it to you beyond suggesting you take a look at how many moving parts on a car than a fridge, and how many features a car has vs a Fridge.

I don't believe you can't see the difference that price makes to an objects reliabilty (though many expensive cars are horribly unreliable due to the incredible forces involved in their performance features).

Batman

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#2004751 29-Apr-2018 21:56

networkn:

Batman:

A $200,000 car gets a 3 year warranty, so does a $20,000 car.

I don't understand how a more expensive fridge should last decades more than a cheap one, when it is being used a million more hours more than the $200,000 car.

Seriously? If that's true I can't be bothered explaining it to you beyond suggesting you take a look at how many moving parts on a car than a fridge, and how many features a car has vs a Fridge.

I don't believe you can't see the difference that price makes to an objects reliabilty (though many expensive cars are horribly unreliable due to the incredible forces involved in their performance features).

good point, i was just trying to say, take the deal on the new fridge.

networkn

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#2004790 29-Apr-2018 23:28

Batman:

networkn:

Batman:

A $200,000 car gets a 3 year warranty, so does a $20,000 car.

I don't understand how a more expensive fridge should last decades more than a cheap one, when it is being used a million more hours more than the $200,000 car.

Seriously? If that's true I can't be bothered explaining it to you beyond suggesting you take a look at how many moving parts on a car than a fridge, and how many features a car has vs a Fridge.

I don't believe you can't see the difference that price makes to an objects reliabilty (though many expensive cars are horribly unreliable due to the incredible forces involved in their performance features).

good point, i was just trying to say, take the deal on the new fridge.

I did, two pages ago :) Paid $1000. They did not entirely meet their obligations, but we tried to be reasonable and meet them somewhere outside our comfort zone and outside their own.

networkn

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#2015669 14-May-2018 12:29

Our new fridge was installed Saturday. What an improvement. I am kicking myself for not kicking up more of a fuss earlier about the horrible amount of noise our old one made, the new one is barely audible. It is pretty much identical, with a few minor but welcome enhancements such as square handles, LED lighting internally which is considerably brighter etc.

It's good to finally have a resolution.

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