I bought a mobile phone from DSE about 6 weeks ago. It retailed at $499 got it for half price.
During writing a txt the screen went blank on me. I tried to take it back for a replacement phone, I was refused replacement or refund.
I have gone through the Consumers Act and contacted Citizens Advice, so I am certain that the law allows a consumer the right to choose replacement refund or repair. It depends on the fault etc.
I am wanting to know whether anyone has experienced probems with trying to get some product replaced etc rather than having to accept their repair/inspection policy first.
I spoke with Barry who claims to be the top of the top at DSE, pretty ghastly experience. He states that this happens all the time and people just bring their phones in to be repaired first. I said to him well perhaps it's because they get this reaction and accept the repair inspection rather than go to court.
I have filed in court but please let me know if anyone has had a problem similar. thankyou.