We bought our daughter a Nintendo Switch from MightyApe for her birthday. As it turned out, the one we received was missing the AC adapter *and* doesn’t charge either in its own dock, our son’s Switch dock or when directly connected to an adapter (charging is just USB-C). Logged a ticket with MightyApe and will be returning it for assessment. No complaints there, these things happen. But it does mean she won’t have her birthday present for probably several weeks.

Not to worry: I am a jealous man and have begun to covet my own Switch so I decided to simply buy another one, give that to her, and keep the repaired/replaced one when it comes back. I may even let my wife use it sometimes.

So I went to NL armed with a print out of the MightyApe product page as there is one just down the block so I can pick it up immediately. Go to pay.

“So, I understand you do price match. Here’s the MightyApe price,” and handed over the printout.

“Oh, that’s an online store, we don’t match that.”

“It’s not just an online store —“

“I’ll have to find my manager.” And wanders off. Meanwhile I open their site on my phone prepared to follow up with “and here is your policy that says that you do.”

He comes back and starts a whole performance of not knowing who they are, goes to the site, faffs around, pulls up a Switch and says “Oh, we can’t match that one, it’s not the same.” So I said “Correct. Scroll up. Click there, and now there.”

Some more intense scrutiny of box vs. web site, then “Oh, my manager is on break.”

“That’s ok, I’ll wait.” As if by this point I’m just going to give up. He goes away, and comes back a few minutes later with someone else, says “Do you have Flybuys?” (No) and then I bought it at the matched price.

If you don’t want to price match, I can totally respect that as a business policy. It’s not exactly a human right. But if your policy is a price match then don’t piss off your customers when they take you up on it!