2degrees Endless Data Plans

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees Endless Data Plans

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1932 posts

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#2692042 13-Apr-2021 14:18

@Delorean

They will soon realise a number of customers are with them because they WERE different. this seems to be no longer!

@ And they will lose a lot of customers because of it.

morganbrowne

161 posts

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#2692046 13-Apr-2021 14:21

Hi @Delorean

Sorry to read this - what we've really done is create plans from research and surveying what our customers told us they want. Last year we were rated NZ's fairest telco, according to the Colmar Brunton Reputation Index. Fighting for fair for Kiwis is in our DNA. We pride ourselves on listening to our customers so it's important to us to make plans that they want and need from us. This is why you can choose one of our new plans or stay on the one you're on. It's also important to us to keep our customers connected - our endless-er plans mean no Kiwi on them will be disconnected from data when they need it.

As mentioned in the thread as well, we have our free hour of data every day with a separate max speeds allowance. We think it's fair to reward loyalty with free data - what's not to love about data that's free? This is a great point of difference with us. And we still love supporting our Kiwi Heroes, with discounted plans, because it's on;y fair to loo after those who look after us. See more here: https://www.2degrees.nz/mobile-plans/kiwi-hero-plan

Thanks heaps for the feedback - do you have specific feedback on how we can continue to be different? Will be happy to pass it on to the team :)

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.

cokemaster

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#2692049 13-Apr-2021 14:24

I can see where you are coming from @delorean and fully appreciate the economics involved in the telco game. It’s a hard industry with high levels of competition and tightening margins due to over the top services.

I am definitely in that camp - I wanted something different, something that gave value above the other players, something that employed New Zealanders (as opposed to outsourcing to overseas), something which focused on providing outstanding service rather than ‘brand marketing’, something that treated their staff better.

I hope this is reflected in future plan decisions. It’s ok to be different.

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morganbrowne

161 posts

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#2692052 13-Apr-2021 14:26

cokemaster: I can see where you are coming from @delorean and fully appreciate the economics involved in the telco game. It’s a hard industry with high levels of competition and tightening margins due to over the top services.

I am definitely in that camp - I wanted something different, something that gave value above the other players, something that employed New Zealanders (as opposed to outsourcing to overseas), something which focused on providing outstanding service rather than ‘brand marketing’, something that treated their staff better.

I hope this is reflected in future plan decisions. It’s ok to be different.

100% Kiwi based team over here! :) Love your word "different" - it's actually all over our careers site! Different people with different ways of thinking is what we love to see at 2degrees. If you're ever thinking of joining us, take a look https://careers.2degreesmobile.co.nz/home

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.

Delorean

651 posts

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#2692054 13-Apr-2021 14:29

@morganbrowne

This is an observation, to truly differentiate in a crowded market, you should have kept the 12 mth rollover and increased the caps. That (in my opinion) WAS 2degrees USP (unique selling point)

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antonknee

1133 posts

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#2692079 13-Apr-2021 15:11

Just wanted to go against the grain and say I think endless is the way to go, and it's nice to see 2degrees increasing their range of endless plans. I do think it's a little odd endless isn't on the $40 plan, which leaves Vodafone alone offering a decent lower end plan.

Sounds like people really want data share back (without going to the full complication of a pool plan) - honestly it surprises me because when I was selling phone plans most people didn't have other devices with a SIM slot to even use it.

I appreciate removing data share from endless plans is a commercial decision because data isn't free. Perhaps a compromise where for a nominal fee ($5/mo?) you can share your endless data to a prepay SIM like you could in the old world - and your sharers use your data up to the cap and are then throttled themselves.

morganbrowne

161 posts

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#2692081 13-Apr-2021 15:13

antonknee:

Just wanted to go against the grain and say I think endless is the way to go, and it's nice to see 2degrees increasing their range of endless plans. I do think it's a little odd endless isn't on the $40 plan, which leaves Vodafone alone offering a decent lower end plan.

Sounds like people really want data share back (without going to the full complication of a pool plan) - honestly it surprises me because when I was selling phone plans most people didn't have other devices with a SIM slot to even use it.

I appreciate removing data share from endless plans is a commercial decision because data isn't free. Perhaps a compromise where for a nominal fee ($5/mo?) you can share your endless data to a prepay SIM like you could in the old world - and your sharers use your data up to the cap and are then throttled themselves.

Thanks for the suggestion, completely makes sense. I'll pass it on to the product team for consideration.

Cheers,

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.

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Glazza

279 posts

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#2692089 13-Apr-2021 15:39

Ill put my 2 cents in here.

We have been on a share plan for many years, sharing with a couple of kids... The base plan was $55, the first share was $25, and the next was $20 - making the monthly base spend $100.

Using the 2Degrees app on an iOS device we saw the option to move to 12GB Unlimited Carry Over plan - which had the base as $60 - which for an extra $5 per month seemed ideal.

However - the result of that:

All the shares were lost (still can share this plan with others within the iOS app; but it fails
All carry over data was lost

A call to 2Degrees, sorry, the plan you have moved to does not support carry over data or sharing - you would have been told this when you made the change - which we were not.

moving forward an hour or so, and 2Degrees agree, the iOS app has an error, people are not getting the warnings, but thats my issue... 2Degrees can not (or will not) put me back on the old plan; the solution is pay $20 more per month and move to a group plan (less than ideal for other reasons)...

Pity, they have been pretty good over the years; but this is really a crap approach.

ripdog

548 posts

Ultimate Geek
Inactive user

#2692100 13-Apr-2021 16:03

It's extremely scummy that people are now coming on here having been duped by 2degrees' insufficient marketing clarity about the new plans and thus lost features important to them. 2deg should be apologising and freely moving anyone back to the old plan who switched either by accident or due to misleading marketing by 2deg.

Honestly though, just bring the old plans back. I don't want or need endless data, so IMO there should be an option to just get rollover and data sharing instead of endless. No need to coerce your customers, 2degrees.

Glazza

279 posts

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#2692101 13-Apr-2021 16:09

ripdog:

Honestly though, just bring the old plans back. I don't want or need endless data, so IMO there should be an option to just get rollover and data sharing instead of endless. No need to coerce your customers, 2degrees.

Totally agree.... they just wear you down on the phone, and the only way to get your connections working again is to pay more money... win for them... short term however...

ajw

1932 posts

Uber Geek

#2692102 13-Apr-2021 16:12

@Glazza

Jump ship if you can. If 2d lose enough customers they will soon reinstate what the customer wants.

Glazza

279 posts

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#2692104 13-Apr-2021 16:15

ajw:

@Glazza

Jump ship if you can. If 2d lose enough customers they will soon reinstate what the customer wants.

Yup - was forced to stay today to get things up and going... but will be porting in the next day or so...

michaelmurfy

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#2692153 13-Apr-2021 16:30

Well to rub salt in the wound it appears 2degrees don't care. No phonecall as promised from them in regards to getting me back to my original 25gb plan.

morganbrowne:

Hi @Delorean

Sorry to read this - what we've really done is create plans from research and surveying what our customers told us they want.

It doesn't sound like that (also - I was never asked!) - it is a blatant 1:1 copy of Vodafone with the exception of Data Clock of which I never use anyway. It has also screwed over many customers in the process... If you were listening to customers you'll be listening to those who want you to remain different and competitive instead of price matching.

Michael Murphy | https://murfy.nz
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