Orcon international performance

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon international performance

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258 posts

Ultimate Geek

#162924 7-Sep-2008 20:28

ORCON'S MAX/MAX PLAN !

Rambaldi

231 posts

Master Geek

#162947 7-Sep-2008 22:15

Looking forward to your reply on monday duncan! :)

sparkee

38 posts

Geek

#162969 8-Sep-2008 05:41

Nothing wrong to Chicago from here no matter what time of day.
On Platinum+ here Glenfield exchange

kiwipearls

431 posts

Ultimate Geek

#162978 8-Sep-2008 08:06

manhinli:
BazNZ: Orcon for gaming sux. I'm getting that much delay I'm at a disadvantage against other players. I'm about to sign up with a new ISP once I've decided on which one. I want an ISP that does International gaming without lag, delay latency. I want an ISP with Home Phoneline, Tolls and a Max/Max Broadband plan without Orcon traffic management!!!!! Who is the best ISP for this?

If you want one company to do them all, there are only a handful:
Telecom
Vodafone
TelstraClear
Slingshot
Snap
Compass
Traffic management is hard to consider into though.

New Zealand Connections has both telephone and Internet plans.

Since Switching to Vodafone we have had a really good experience. We aren't on the Red Network yet, but know once we are it will be even better.

Xtra so far, was our best Broadband provider, but we left them for Orcon and had 4 months of basically not been able to play WOW at all.

We sometimes get olive latency now in WOW, but most times the bar is green - and sometimes red in major cities during US peak times - due to playing on over populated private servers. But the latency is no where as bad as Orcon. As the game is still very playable.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

Senility Guild

engty

33 posts

Geek

#163002 8-Sep-2008 09:45

kiwipearls:
Since Switching to Vodafone we have had a really good experience. We aren't on the Red Network yet, but know once we are it will be even better.

Xtra so far, was our best Broadband provider, but we left them for Orcon and had 4 months of basically not been able to play WOW at all.

We sometimes get olive latency now in WOW, but most times the bar is green - and sometimes red in major cities during US peak times - due to playing on over populated private servers. But the latency is no where as bad as Orcon. As the game is still very playable.

Yeah I might switch away from Orcon if my online gaming experience continues to be crap (my contract is ending soon). Warhammer Online is set to be the next big MMORPG. Quite sad really, I used to love Orcon and was really great gaming. Turned to crap the last few months.

Oh well, here's hoping that Orcon does *something*

pyronical

150 posts

Master Geek

#163012 8-Sep-2008 10:12

engty:
Yeah I might switch away from Orcon if my online gaming experience continues to be crap (my contract is ending soon). Warhammer Online is set to be the next big MMORPG. Quite sad really, I used to love Orcon and was really great gaming. Turned to crap the last few months.

Since the Warhammer Online Oceanic servers are based in Melbourne, there is zero lag with Orcon. I have been playing the Preview Weekends and the Open Beta with a constant ping of about 50. Even in massive RvR battles, I have yet to experience any lag whatsoever.

duncanblair

248 posts

Master Geek

Trusted

#163078 8-Sep-2008 14:18

Hi guys,

The reports here seem to be really mixed, which gels with what we are seeing on our end i.e. no network wide issue. Could anyone who is experiencing issues please email our support team, or give them a call - they will happily log a fault for you and look into it.

Also, would help us if those of you posting here could let us know if you are on the unbundled (Orcon+) network, or on the Telecom Wholesale products (I know most of you have, just a reminder for those who haven't).

Thanks guys.

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BazNZ

258 posts

Ultimate Geek

#163088 8-Sep-2008 15:16

Hi Duncan,
I really appreciate your reply's to all your customers here. But I feel we are flogging a dead horse. This has been going on since April/May for me and I believe its a bandwidth problem...in fact I'm 99% sure now. I've done diagnostic tests on my line and its fine. This is the problem....LATENCY while GAMING on INTERNATIONAL SERVERS....lack of bandwidth? I have been on Orcon's special 12 Month promotion since this time last year. Home Phone Line, Tolls & MAX/MAX Broadband which by the way was an awesome deal thank you. I have been a customer longer than this and have never had a problem with Orcon until April/May this year. Now all Bandwidth has gone for International Gaming Traffic. I'm not getting kicked out of Servers but my ping is higher than it ever was before April/May (which I don't mind) as long as I don't get the latency... its killing me in game(not enjoyable at all). Can Orcon prioritise gaming traffic? or at least give me more bandwidth? Because I'm about to leave within the next two weeks to another ISP if my issues are not resolved. I will then know for sure if I don't get the same problems with another ISP when gaming. I will certainly come back and report here with my findings. Thanks Again for your concerns Duncan as I said it is much appreciated.

Regards
BazNZ

P.S I have logged numerous tickets at Orcon's help centre with all sorts of information but sadly nothing has changed and haven't heard back from anyone regarding results from all the tickets logged.

NOW !

I WANT TO GET BACK TO THIS...LIKE IT USED TO BE

THEN !

Rambaldi

231 posts

Master Geek

#163097 8-Sep-2008 15:43

On the Orcon+ unbundled network, browns bay exchange. Logged tickets in the past, which don't get answered. It's just a international bandwidth problem during peak times (maybe 6pm-midnight roughly), with gaming being confused with p2p traffic. 6+ months and your engineers still haven't figured out how to tell the difference between ventrilo traffic and p2p traffic, shocking!

dan

1134 posts

Uber Geek

Lifetime subscriber

#163110 8-Sep-2008 16:34

Chicago seems fine (Orcon LLU)

engty

33 posts

Geek

#163112 8-Sep-2008 16:46

Rambaldi: On the Orcon+ unbundled network, browns bay exchange. Logged tickets in the past, which don't get answered. It's just a international bandwidth problem during peak times (maybe 6pm-midnight roughly), with gaming being confused with p2p traffic. 6+ months and your engineers still haven't figured out how to tell the difference between ventrilo traffic and p2p traffic, shocking!

Yes logged tickets too and never gets answered. I agree that some sort of funky traffic shaping is affecting gaming and ventrilo. In the mornings and afternoons are PERFECT, but come prime time and weekends all turns to crap!

networkn

Networkn
32350 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#163117 8-Sep-2008 16:57

Heh perhaps TUANZ should have taken a look at this thread before handing over the award they recently did ! :)

Duncan, seriously, there are a lot of people complaining of unresponded communications within Orcon management and support.

Personally as someone who runs a business, it would be of concern to me that this is occuring. Surely an internal investigation should be lodged. We use helpdesk software and jobs which have been outstanding a long time are flagged for esculation after a certain period (1 week for us). People who get communication are generally more patient than those who don't hear anything. Perhaps priority should be given to communications. 1 or 2 people extra in the short term could really help!

OmniouS

423 posts

Ultimate Geek

Trusted

Lifetime subscriber

#163146 8-Sep-2008 19:02

Hey Duncan, maybe you should make more people aware that they can connect with ADSL 2 around the country.
Like most people, I wasn't aware it was available outside of Auckland (I am in CHCH) until I bought an ADSL2+ modem.

Now it connects at 17ishMBit Down and 945KB up. Very happy with the performance. Downloaded Ubuntu from ftp.citylink.co.nz a couple of days ago and it completed in about 8 minutes, average speed being around 1.4MB/s. Excellent!

Voyager referral link - Get $50 credit

dreamtype

46 posts

Geek

#163155 8-Sep-2008 19:53

duncanblair: Hi guys,

The reports here seem to be really mixed, which gels with what we are seeing on our end i.e. no network wide issue. Could anyone who is experiencing issues please email our support team, or give them a call - they will happily log a fault for you and look into it.

Also, would help us if those of you posting here could let us know if you are on the unbundled (Orcon+) network, or on the Telecom Wholesale products (I know most of you have, just a reminder for those who haven't).

Thanks guys.

Hi duncan, so far my gaming etc issues happen during peak time and i am not in the orcon+ network hence im on the Telecm Wholesale products. I think, - Zeroshock . dunedin.

nexttothemoon

35 posts

Geek

#163249 9-Sep-2008 10:33

Funny story... I was talking to a fellow at Orcon about their BB plans and what the new fees are now for those of us coming off of the special "free home line" deals from last year. They are now about $45-47 higher than the special plan (about the cost of a homeline... no surprise).

Anyway I asked about when Orcon were planning to have their +Network in more areas than just Auckland... not all of us live in Auckland of course and some of us (like me) are South Island residents (and not in Christchurch as well).

He said they have had a lot of meetings and realise it's "unfair" to only have the +network in highly populated areas and that Orcon were hoping to have the entire south island upgraded by the end of this year.

Now I always take pretty much anything a help desk worker says with a grain of salt... but i had to chuckle and think what the hell was he smoking to think they would have any chance at doing the entire South Island by the end of 2008 when they have nothing on their website even indicating they are dong anything but Auckland exchanges for the forseeable future.

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