2degrees Endless Data Plans

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#2692158 13-Apr-2021 16:38

Not to put too finer point on it - but have we considered that what other customers (potentially even most people) want is not the same as what we want? Given Spark and Vodafone have gone endless, and overseas telcos have gone the same way, the clear trend is to this model. To say they are not listening to their customers just because they've made a change that you didn't like isn't really fair.

I don't expect 2degrees to have contacted every customer and said "hey do you want A or B?". They will have done market research via focus groups and online surveys and potentially through direct voice of customer activities, and made an informed decision.

As we've said before on this forum (including about other telcos) - products and services and expectations change all the time, and not every change will suit every customer. They also can't keep grandfathered plans around forever in fairness.

(Note this is notwithstanding the fact that the new plans appear to have been marketed incorrectly in the app, and you would be right in saying it should have been clearer you would lose sharers)

Glazza

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#2692160 13-Apr-2021 16:43

antonknee:

(Note this is notwithstanding the fact that the new plans appear to have been marketed incorrectly in the app, and you would be right in saying it should have been clearer you would lose sharers)

My issue is that although its marked incorrectly, it also drops the sharing, and the ability to share, and there is no way back from it.... if there was a way to get back... no issue; but its they lead you down a road, with no path of return... providing false information (in error, I accept) but they are the provider.

michaelmurfy

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#2692165 13-Apr-2021 16:59

@antonknee also there is no grace period for existing customers who don’t want to switch - they’re fully grandfathered onto their old plan. Do you seriously think I want to spend an extra $23/mo for less? It is a bait and switch for me if I do AND I can’t get back to the original plan from the one I temporary switched to as it is now grandfathered.

Spark at-least had a grace period for their new endless plans, same with Vodafone.

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antonknee

1133 posts

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#2692171 13-Apr-2021 17:15

Glazza:
antonknee:

(Note this is notwithstanding the fact that the new plans appear to have been marketed incorrectly in the app, and you would be right in saying it should have been clearer you would lose sharers)

My issue is that although its marked incorrectly, it also drops the sharing, and the ability to share, and there is no way back from it.... if there was a way to get back... no issue; but its they lead you down a road, with no path of return... providing false information (in error, I accept) but they are the provider.

Feels to me they should allow a switch back to the old plan if a customer makes this change in error - especially given there appears to have been confusion/misleading material around the marketing.

When I worked in this space, the most recently retired plans were always available in eBillity to sign a customer up anyway, it was just encouraged to put them on the new plans. I can’t imagine this has changed now 2degrees is in Siebel/Merlin.

antonknee

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#2692172 13-Apr-2021 17:18

michaelmurfy: @antonknee also there is no grace period for existing customers who don’t want to switch - they’re fully grandfathered onto their old plan. Do you seriously think I want to spend an extra $23/mo for less? It is a bait and switch for me if I do AND I can’t get back to the original plan from the one I temporary switched to as it is now grandfathered.

Spark at-least had a grace period for their new endless plans, same with Vodafone.

No I don’t think anyone wants to pay more for less. I think the least they can do would be to allow you to switch back to your old plan - albeit no longer being able to go up a plan to bank extra data and then back down a plan at will. Although cynically, I wonder if that was not their intended behaviour and perhaps this is why they aren’t worried about that use case?

DjShadow

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#2692173 13-Apr-2021 17:21

@morganbrowne how does it work now if you have a tablet that takes a sim card? unless I'm blind I can't see anything now about tablet shares.

Delorean

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#2692177 13-Apr-2021 17:22

antonknee:
Not to put too finer point on it - but have we considered that what other customers (potentially even most people) want is not the same as what we want? Given Spark and Vodafone have gone endless, and overseas telcos have gone the same way, the clear trend is to this model. To say they are not listening to their customers just because they've made a change that you didn't like isn't really fair.

I don't expect 2degrees to have contacted every customer and said "hey do you want A or B?". They will have done market research via focus groups and online surveys and potentially through direct voice of customer activities, and made an informed decision.

As we've said before on this forum (including about other telcos) - products and services and expectations change all the time, and not every change will suit every customer. They also can't keep grandfathered plans around forever in fairness.

(Note this is notwithstanding the fact that the new plans appear to have been marketed incorrectly in the app, and you would be right in saying it should have been clearer you would lose sharers)

I know the market has changed and a number of telcos are shifting to endless plans. However 2d was founded on being different and disrupted the duopoly. Without them it may have taken years before we got some of the current offerings.

It seems they have lost their way. They are just cloning other telcos plans and upsetting customers. (Doesn’t that remind of the old telecom CEO (Theresa G) speech saying confusion was paramount in their marketing strategy...)

Isn’t this back to the future.. and spark are now a decent provider with a good network and clear billing.. how ironic 2d are becoming what they tried to disrupt in 2009?!

Anyway. Spark has my business. Sorry 2d it was great when you were agile and different to the others providers.

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antonknee

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#2692201 13-Apr-2021 18:11

Delorean:

I know the market has changed and a number of telcos are shifting to endless plans. However 2d was founded on being different and disrupted the duopoly. Without them it may have taken years before we got some of the current offerings.

It seems they have lost their way. They are just cloning other telcos plans and upsetting customers. (Doesn’t that remind of the old telecom CEO (Theresa G) speech saying confusion was paramount in their marketing strategy...)

Isn’t this back to the future.. and spark are now a decent provider with a good network and clear billing.. how ironic 2d are becoming what they tried to disrupt in 2009?!

Anyway. Spark has my business. Sorry 2d it was great when you were agile and different to the others providers.

Obviously it’s personal opinion, but I feel like 2degrees is still different and still good overall - things like data clock and the hour of free data are unique to 2degrees. I also find their offerings (generally) to be much clearer and easier to understand than Spark’s, and with a lot less fine print and confusion marketing. As an example, 2degrees include hotspot in their plans. Spark recently introduced this but put a cap on it.

2degrees have a much simpler product matrix than Spark IMO, who have multiple plans at the same price points - and that’s just mobile, before you even unpack whatever broadband Unplan has become (there are now about 50 different Unplan price points).

c0ld

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#2692207 13-Apr-2021 18:23

antonknee:

2degrees have a much simpler product matrix than Spark IMO, who have multiple plans at the same price points - and that’s just mobile, before you even unpack whatever broadband Unplan has become (there are now about 50 different Unplan price points).

I'm all for simplification but not at the expensive of a major loss in other areas eg. innovation & value.

Running both sets of plans concurrently would have made so much more sense. It's then up to the consumer which suits them best - endless data with some caveats around speeds or carryover at max speeds with the ability to share. I know I said it already in a previous post but I feel they really could have cornered the market with this approach.

michaelmurfy

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#2692236 13-Apr-2021 19:34

@DjShadow I’ve got an iPad Pro with a prepaid sim + data sharing. I got told it needs to be on the $30 share plan on my account.

Delorean

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#2692340 13-Apr-2021 21:25

antonknee:

Delorean:

I know the market has changed and a number of telcos are shifting to endless plans. However 2d was founded on being different and disrupted the duopoly. Without them it may have taken years before we got some of the current offerings.

It seems they have lost their way. They are just cloning other telcos plans and upsetting customers. (Doesn’t that remind of the old telecom CEO (Theresa G) speech saying confusion was paramount in their marketing strategy...)

Isn’t this back to the future.. and spark are now a decent provider with a good network and clear billing.. how ironic 2d are becoming what they tried to disrupt in 2009?!

Anyway. Spark has my business. Sorry 2d it was great when you were agile and different to the others providers.

Obviously it’s personal opinion, but I feel like 2degrees is still different and still good overall - things like data clock and the hour of free data are unique to 2degrees. I also find their offerings (generally) to be much clearer and easier to understand than Spark’s, and with a lot less fine print and confusion marketing. As an example, 2degrees include hotspot in their plans. Spark recently introduced this but put a cap on it.

2degrees have a much simpler product matrix than Spark IMO, who have multiple plans at the same price points - and that’s just mobile, before you even unpack whatever broadband Unplan has become (there are now about 50 different Unplan price points).

Agree, it's a personal opinion, and I respect yours. my perspective is based on the fact 2d has not correctly informed their current customers if they took up the endless data plans that they would be losing a number of "extras" e.g. shared data that was 2d USP. a number of advocates on this forum would agree that if they were informed correctly then it may not have been as bad with the reactions in this thread.

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danfaulknor

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#2692351 13-Apr-2021 21:56

michaelmurfy:

Spark at-least had a grace period for their new endless plans, same with Vodafone.

You can call up Spark and they will put you on the old plans. I did that about a month ago. I was told they are not advertised, but available if people ask.

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michaelmurfy

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#2692359 13-Apr-2021 22:21

danielfaulknor:

You can call up Spark and they will put you on the old plans. I did that about a month ago. I was told they are not advertised, but available if people ask.

I did the same too which is why I am a little more grumpy about the new 2degrees plans. They should have just made them not advertised.

Handle9

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#2692401 14-Apr-2021 06:59

ajw:
Jump ship if you can. If 2d lose enough customers they will soon reinstate what the customer wants.

Also make as much noise as you can on social media.

You don't owe any brand your loyalty. It's an economic transaction not a personal relationship.

CruciasNZ

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#2692433 14-Apr-2021 08:59

DjShadow:

@morganbrowne how does it work now if you have a tablet that takes a sim card? unless I'm blind I can't see anything now about tablet shares.

You can either tether / hotspot and dump your tablet SIM Card, or put the Tablet onto a share-plan with your main account for an exorbitant cost. They seem to have overlooked this usage type in the development of these new plans. You cannot share endless data in the way we used to share rollover :(

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