Galaxy Note 7 Announcement and Owners' Thread

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#1621193 2-Sep-2016 09:23

Someone on xda is also reporting that 3 (mobile company) in Ireland is sending out text to owners of the note7 requesting they shut then down and return them.

Now this is just someone on XDA who could be making stuff up however.

Seems that the US is not having any recall, it might just be the exynos version which we have in NZ.

This should be interesting.

sep11guy

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#1621240 2-Sep-2016 10:01

recall prep on the way !

Samsung's Galaxy Note 7 debuted to almost surprising critical acclaim earlier this month, but since launch we've seen occasional reports of devices exploding while being charged. The company said yesterday that it delayed Note 7 shipments while it looked into the situation, but a report from Korea's Yonhap News Agency suggests Samsung knows what's going on and is prepared to announce a widespread recall.

Yonhap spoke to an anonymous Samsung official, who claimed the cause of the explosions stemmed from the Galaxy Note 7's battery. While the exact cause of these battery explosions has yet to be disclosed, Yonhap's source went on to say "less than 0.1 percent" of devices sold are affected. When asked for comment, a Samsung spokesperson provided the following statement:

"In response to questions on Galaxy Note7, we are conducting a thorough inspection. We will share the findings as soon as possible. Samsung is fully committed to providing the highest quality products to our consumers."

If the report holds true, the company doesn't plan to announce the results of its investigation until either this weekend or early next week. That delay is said to be a result of discussions Samsung is having with its global carrier partners -- Verizon is said to be one such company Samsung is discussing the matter with, which suggests that the upcoming recall could be a global one. The cynics in us also can't help but note that if Samsung waits to announce the results of its investigation until next week, it might be able to dodge a certain degree of press scrutiny at the IFA tradeshow currently running in Berlin.

To date, the Note 7 has been launched in ten countries, and Samsung has said demand has exceeded its own expectations. The sales situation has grown so strained, in fact, that Samsung told CNBC it had to adjust the device's launch in some markets. That people want Galaxy Note 7s isn't a surprise; reviewers (myself included) seemed to love the device. More importantly, after the Galaxy S7 and S7 Edge helped the company reboundfrom a rough financial start to 2016, Samsung looked to the Note 7 as one of its financial pillars for the latter half of this year. If a recall -- global or otherwise -- is in the works, Samsung's near future won't be as rosy as it hoped.

DANOFDANGER

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#1621279 2-Sep-2016 10:50

Batteries are usually made by multiple manufactuers, if this is not a isolated problem then it must be a design flaw with either the charging circuit or the entire battery manufacture process. None the less, if its only 0.1% it could potentially still affect every device.
Troubling for sure.

eracode

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#1621289 2-Sep-2016 11:03

Possible recall: interesting indeed. I wonder how it would be handled - they can't really give you another phone without it being another model? It's not at all like replacing an individual faulty phone.

It's hard to imagine a total recall and I will be surprised if that happens. Maybe just phones with batteries from a specific battery manufacturer (assuming there's more than one battery supplier).

Sometimes I just sit and think. Other times I just sit.

DANOFDANGER

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#1621293 2-Sep-2016 11:11

eracode:
Possible recall: interesting indeed. I wonder how it would be handled - they can't really give you another phone without it being another model? It's not at all like replacing an individual faulty phone.

It's hard to imagine a total recall and I will be surprised if that happens. Maybe just phones with batteries from a specific battery manufacturer (assuming there's more than one battery supplier).

This would be more likely to me, its not unheard of that specific phones made with batteries from a specific manufacturer have been recalled.
If it would be a total recall they would have to hault all current productions of new phones like they have done, rectify the problem and process the recovery of all phones and replace with the revised versions.
It would be chaotic. An a example of a close call was with one of apples iphone models where shorting the bezel would drop cell signal. Had they not come up with the solution for the band around the bezel, they would have had to recall that entire generation and redesign the device. It would have been too much for them i believe.

networkn

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#1621296 2-Sep-2016 11:17

DANOFDANGER:
eracode:

Possible recall: interesting indeed. I wonder how it would be handled - they can't really give you another phone without it being another model? It's not at all like replacing an individual faulty phone.

It's hard to imagine a total recall and I will be surprised if that happens. Maybe just phones with batteries from a specific battery manufacturer (assuming there's more than one battery supplier).

This would be more likely to me, its not unheard of that specific phones made with batteries from a specific manufacturer have been recalled.
If it would be a total recall they would have to hault all current productions of new phones like they have done, rectify the problem and process the recovery of all phones and replace with the revised versions.
It would be chaotic. An a example of a close call was with one of apples iphone models where shorting the bezel would drop cell signal. Had they not come up with the solution for the band around the bezel, they would have had to recall that entire generation and redesign the device. It would have been too much for them i believe.

If it's battery issue only, it would be pretty straight forward I'd imagine, you'd take it to a local service agent who would schedule your replacement. Replacing the battery would be a quick (ish) procedure.

lquify

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#1621307 2-Sep-2016 11:29

If it's battery issue only, it would be pretty straight forward I'd imagine, you'd take it to a local service agent who would schedule your replacement. Replacing the battery would be a quick (ish) procedure.

it's IP68, i couldnt imagine it would be a 5min job.

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networkn

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#1621309 2-Sep-2016 11:32

lquify:

If it's battery issue only, it would be pretty straight forward I'd imagine, you'd take it to a local service agent who would schedule your replacement. Replacing the battery would be a quick (ish) procedure.

it's IP68, i couldnt imagine it would be a 5min job.

An hour I have been told. I would imagine in NZ they will employ 2-3 service agents, who's staff are just doing these phones for a period of time .

DANOFDANGER

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#1621310 2-Sep-2016 11:32

networkn:
DANOFDANGER:
eracode:

Possible recall: interesting indeed. I wonder how it would be handled - they can't really give you another phone without it being another model? It's not at all like replacing an individual faulty phone.

It's hard to imagine a total recall and I will be surprised if that happens. Maybe just phones with batteries from a specific battery manufacturer (assuming there's more than one battery supplier).

This would be more likely to me, its not unheard of that specific phones made with batteries from a specific manufacturer have been recalled.
If it would be a total recall they would have to hault all current productions of new phones like they have done, rectify the problem and process the recovery of all phones and replace with the revised versions.
It would be chaotic. An a example of a close call was with one of apples iphone models where shorting the bezel would drop cell signal. Had they not come up with the solution for the band around the bezel, they would have had to recall that entire generation and redesign the device. It would have been too much for them i believe.

If it's battery issue only, it would be pretty straight forward I'd imagine, you'd take it to a local service agent who would schedule your replacement. Replacing the battery would be a quick (ish) procedure.

That would be a refurbished phone, yuk!. No most likely they would replace the phone with one not using the same battery. Having to replace batteries with sealed phones would be improper and unpracticle. Having to deal with all that adhesive.

Anyway, latest report appears to isolate problem to korean manufacturer. Wasnt most of the problems inside korea too ? It wouldnt be unlikely that batteries made there made its way to other countries too.

"Samsung concluded that the faulty batteries are to blame for the explosions. Samsung SDI is the group within Samsung that makes batteries for the Galaxy Note 7. That is, Samsung SDI produces the battery cell, but the battery pack production is outsourced to other firms. Korean ITM Semiconductor produces the battery pack for the Galaxy Note 7’s that are sold in Korea. ITM’s batteries seem to have been the ones that exploded. Meanwhile, most phones sold in China are going to have battery packs from Chinese company Amperex Technology."

eracode

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#1621316 2-Sep-2016 11:39

networkn:

DANOFDANGER:
eracode:

Possible recall: interesting indeed. I wonder how it would be handled - they can't really give you another phone without it being another model? It's not at all like replacing an individual faulty phone.

It's hard to imagine a total recall and I will be surprised if that happens. Maybe just phones with batteries from a specific battery manufacturer (assuming there's more than one battery supplier).

This would be more likely to me, its not unheard of that specific phones made with batteries from a specific manufacturer have been recalled.
If it would be a total recall they would have to hault all current productions of new phones like they have done, rectify the problem and process the recovery of all phones and replace with the revised versions.
It would be chaotic. An a example of a close call was with one of apples iphone models where shorting the bezel would drop cell signal. Had they not come up with the solution for the band around the bezel, they would have had to recall that entire generation and redesign the device. It would have been too much for them i believe.

If it's battery issue only, it would be pretty straight forward I'd imagine, you'd take it to a local service agent who would schedule your replacement. Replacing the battery would be a quick (ish) procedure.

Ah - didn't think of it being done that way.

Sometimes I just sit and think. Other times I just sit.

MikeB4

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#1621319 2-Sep-2016 11:41

This will hurt Samsung. Class actions in the USA in 5...4...3...2...

eracode

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#1621320 2-Sep-2016 11:45

MikeB4:

This will hurt Samsung. Class actions in the USA in 5...4...3...2...

Surely you can't be part of a Class Action unless you've actually been affected by it?

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DeepBlueSky

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#1621361 2-Sep-2016 12:41

Interesting happenings, if its a problem subcontractor they should be able to isolate based on the units unique identifier, I assume a company like Samsung will have their manufacturing process sorted to know what what units use X battery by each contributing components id codes. Basically they could just send out a recall to the people affected. Now if its a design issue that's a different story, I'mm I was thinking of getting one but will definitely hold off now until the dust settles at least.

DjShadow

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#1621444 2-Sep-2016 14:41

Just asked Spark via Twitter and they say they are currently in talks with Samsung, so one would assume the carriers here won't muck around if there is a recall

lquify

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#1621446 2-Sep-2016 14:41

the problem when you don't release much information, speculation and rumours become rife. should be interesting though.

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