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TimA: I never saw the current myself until reading it again. I knew it was there somewhere. I dont think you can argue further with this one.
johnr:TimA: I never saw the current myself until reading it again. I knew it was there somewhere. I dont think you can argue further with this one.
Cause you only saw what you wanted to see
TimA:dacraka: Does Vodafone agree that the wording could have been a little bit clearer though?
Its clear as day. Please advise further if you believe current means something other than plans we currently offer.
kezzanz:TimA:dacraka: Does Vodafone agree that the wording could have been a little bit clearer though?
Its clear as day. Please advise further if you believe current means something other than plans we currently offer.
Its clear as day if you know what they wanted to convey. I think from the perspective of the average consumer its not clear at all. It is assumed we understand that by current VF means the plans currently sold, not people with current on account plans. 'I am currently an on account customer with Vodafone, therefore I have a current on account plan' - I think that is a logical interpretation.
kezzanz: Yea evidentally I do.
But that isn't my point. My point is the language is highly ambiguous from the perspective of the average consumer.
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jeffnz: I seem to recall at the time there was a lot of discussion on this and some confusion as well. But if it were for all cusomers it would have read "Vodafone today announces free 4G on all On Account and SIM only plans, and increases in monthly data allowances across On Account and SIM Only packages for new and existing customers – at no extra cost” not ' current' , I mean what does current suggest otherwise, people that weren't customers or were pre pay!
Also this was back on October 13th and we are at the end of March why is it still an issue, sorry lost on this one
TimA:kezzanz: Yea evidentally I do.
But that isn't my point. My point is the language is highly ambiguous from the perspective of the average consumer.
I presented that quote to 2 other people non associated with Vodafone and they clearly understood that it meant plans currently offered. My Blonde sister and her friend. Now thats saying something.
itxtme:TimA:kezzanz: Yea evidentally I do.
But that isn't my point. My point is the language is highly ambiguous from the perspective of the average consumer.
I presented that quote to 2 other people non associated with Vodafone and they clearly understood that it meant plans currently offered. My Blonde sister and her friend. Now thats saying something.
I disagree that it is clear as mud. I certainly think you could do a better job of explaining who doesnt get it.
The OP is currently offered his plan, every month in fact. So to say the language is clear and obvious is false. Do I think Vodafone was attempting to mislead the public... No, OP will have to change his plan!
dejadeadnz:itxtme:TimA:kezzanz: Yea evidentally I do.
But that isn't my point. My point is the language is highly ambiguous from the perspective of the average consumer.
I presented that quote to 2 other people non associated with Vodafone and they clearly understood that it meant plans currently offered. My Blonde sister and her friend. Now thats saying something.
I disagree that it is clear as mud. I certainly think you could do a better job of explaining who doesnt get it.
The OP is currently offered his plan, every month in fact. So to say the language is clear and obvious is false. Do I think Vodafone was attempting to mislead the public... No, OP will have to change his plan!
As someone who actually works in legal compliance (in another industry - so I have no stake in this), I agree with you. I don't think it's absolutely clear that VF is being misleading but the idea that their statement is unambiguously clear is laughable. From a pure risk management point of view, a simple asterisk next to "current plans" and a phrase "excluding plans that VF no longer actively offer on sale" would have made things far better. You'd think VF would learn a thing or two from its own piss poor record of Fair Trading Act compliance. And for those who might contend that the included chart/table of current plans serve as a qualifier to illustrate what VF means, I'd argue that people might take the table as merely being illustrative of what is available.
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johnr: Current and grandfathered plans are quite different
johnr: kezzanz Quote from your first post
Vodafone today announces free 4G on all current On Account and SIM only plans , Plans and customers are very different things
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