New SKY streaming devices

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Awrrr
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#3118301 20-Aug-2023 18:43

Rushmere:

It was interesting to read this article last week [paywalled]: Sky CEO’s sincere apology over TV Box troubles

A couple of quotes from the article:

"Sky CEO Sophie Moloney has issued a sincere apology for a raft of technical difficulties that have afflicted the company’s much-heralded new Sky Box and Sky Pod technologies."

"Undoubtedly there are some software issues that we are fixing that have caused customers issues that they didn’t have with the old experience."

At least it shows that Sky is aware that there are genuine problems, and is actively working on fixes.

I really do hope they solve the problems. I cancelled Sky and returned my Sky Pod when family members simply refused to use it any more. I'd really like to subscribe again, but I won't be doing that until such time that the software is in a significantly better state.

I'm not a Sky subscriber so can't speak as one, but I find it incomprehensible that they expect their customers to pay for such shoddy devices and support. They are a commercial (very!) enterprise. They have an obligation to ensure that their products work correctly before foisting them on unsuspecting customers. Anyone can make a mistake and the odd software glitch, especially in new products, is not exceptional or unreasonable, but expecting paying customers to act as beta testers is just ridiculous. Who wants to do business with a company that treats its customers this way?

Plesse igmore amd axxept applogies in adbance fir anu typos

clayton

342 posts

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#3118306 20-Aug-2023 18:54

Rikkitic:

Rushmere:

It was interesting to read this article last week [paywalled]: Sky CEO’s sincere apology over TV Box troubles

A couple of quotes from the article:

"Sky CEO Sophie Moloney has issued a sincere apology for a raft of technical difficulties that have afflicted the company’s much-heralded new Sky Box and Sky Pod technologies."

"Undoubtedly there are some software issues that we are fixing that have caused customers issues that they didn’t have with the old experience."

At least it shows that Sky is aware that there are genuine problems, and is actively working on fixes.

I really do hope they solve the problems. I cancelled Sky and returned my Sky Pod when family members simply refused to use it any more. I'd really like to subscribe again, but I won't be doing that until such time that the software is in a significantly better state.

I'm not a Sky subscriber so can't speak as one, but I find it incomprehensible that they expect their customers to pay for such shoddy devices and support. They are a commercial (very!) enterprise. They have an obligation to ensure that their products work correctly before foisting them on unsuspecting customers. Anyone can make a mistake and the odd software glitch, especially in new products, is not exceptional or unreasonable, but expecting paying customers to act as beta testers is just ridiculous. Who wants to do business with a company that treats its customers this way?

I recieved 6 months at half price, so they have shut me up lol, no, seriously, I was going to cancel my subscription and that's what they offered me to stay onboard.

Otherwise, happy as can be, I don't use the Sky features that much anyway.

Rushmere

359 posts

Ultimate Geek
+1 received by user: 188

#3118308 20-Aug-2023 19:00

Rikkitic:

I'm not a Sky subscriber so can't speak as one, but I find it incomprehensible that they expect their customers to pay for such shoddy devices and support. They are a commercial (very!) enterprise. They have an obligation to ensure that their products work correctly before foisting them on unsuspecting customers. Anyone can make a mistake and the odd software glitch, especially in new products, is not exceptional or unreasonable, but expecting paying customers to act as beta testers is just ridiculous. Who wants to do business with a company that treats its customers this way?

I can kind of understand why they released the Pod before it was finished - it was costing them millions of dollars to keep Vodafone TV running, so they needed to act fast to try and keep those customers without bankrupting themselves. They always knew it wasn't finished because they still haven't made it available to everyone. However, the premature release of the box was a bigger mistake. I guess they're not the first company to release a new product before it's fully baked, and they certainly won't be the last.

siva992

80 posts

Master Geek
+1 received by user: 55

#3118312 20-Aug-2023 19:14

Rushmere:
Rikkitic:

I'm not a Sky subscriber so can't speak as one, but I find it incomprehensible that they expect their customers to pay for such shoddy devices and support. They are a commercial (very!) enterprise. They have an obligation to ensure that their products work correctly before foisting them on unsuspecting customers. Anyone can make a mistake and the odd software glitch, especially in new products, is not exceptional or unreasonable, but expecting paying customers to act as beta testers is just ridiculous. Who wants to do business with a company that treats its customers this way?

I can kind of understand why they released the Pod before it was finished - it was costing them millions of dollars to keep Vodafone TV running, so they needed to act fast to try and keep those customers without bankrupting themselves. They always knew it wasn't finished because they still haven't made it available to everyone. However, the premature release of the box was a bigger mistake. I guess they're not the first company to release a new product before it's fully baked, and they certainly won't be the last.

I'm just thinking that Sky should've just jumped on to develop Vodafone TV further. That product was going somewhere but definitely in the right direction. It was 4K ready, being an operator I would have launched sports content in 4k immediately because then I'm not dependent on some satellite bandwidth. That's what satellite TV operator in Malaysia, Astro, did. They owned the MEASAT satellite system, but when they launched their 4k box called Astro Ultra, it was dependent on the internet (also noting that like New Zealand, Malaysia is also very late to the fibre game, especially rural areas) which allowed them to go 4k on the EPL games.They are still trialling it though, but it used the same tech as Vodafone TV like cloud recording and 3 day TV rewind. Sky's reinventing the wheel which is just too late.

Rushmere

359 posts

Ultimate Geek
+1 received by user: 188

#3118315 20-Aug-2023 19:41

siva992:

I'm just thinking that Sky should've just jumped on to develop Vodafone TV further. That product was going somewhere but definitely in the right direction. It was 4K ready, being an operator I would have launched sports content in 4k immediately because then I'm not dependent on some satellite bandwidth. That's what satellite TV operator in Malaysia, Astro, did. They owned the MEASAT satellite system, but when they launched their 4k box called Astro Ultra, it was dependent on the internet (also noting that like New Zealand, Malaysia is also very late to the fibre game, especially rural areas) which allowed them to go 4k on the EPL games.They are still trialling it though, but it used the same tech as Vodafone TV like cloud recording and 3 day TV rewind. Sky's reinventing the wheel which is just too late.

That would have been great, but it sounds like it wasn’t an option that was open to Sky NZ. The Vodafone TV box was developed and owned by Vodafone (the global company, not the NZ company), and that technology wasn’t for sale.

siva992

80 posts

Master Geek
+1 received by user: 55

#3118319 20-Aug-2023 19:51

I'm just looking for other solutions to record Freeview, HOW TF is the Panasonic DVRs still so expensive? Is it because of the HDD?

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fe31nz

1295 posts

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#3118344 21-Aug-2023 00:39

siva992: I'm just looking for other solutions to record Freeview, HOW TF is the Panasonic DVRs still so expensive? Is it because of the HDD?

Put a DVB-T/T2 tuner or three on a PC (laptop?) and use the good freeware software available to do the job. On Linux, MythTV. On Windows, NextPVR. There are others, and also payware. If that works for you, get a bigger hard disk for the PC (with an external drive mount for a laptop). You may also want to add a remote control. And you will find that the free software is rather better than anything that is Freeview branded (such as the Panasonics), as it is a requirement of Freeview branding that you be unable to easily skip over the advertising.

clayton

342 posts

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#3118378 21-Aug-2023 08:29

Can someone answer my question please

I have the current SkyBox and if I was to get a SkyPod will I be able to use it when I am away on the same subscription?

prevaljo

177 posts

Master Geek
+1 received by user: 36

#3118414 21-Aug-2023 09:53

Rushmere:

siva992:

I'm just thinking that Sky should've just jumped on to develop Vodafone TV further. That product was going somewhere but definitely in the right direction. It was 4K ready, being an operator I would have launched sports content in 4k immediately because then I'm not dependent on some satellite bandwidth. That's what satellite TV operator in Malaysia, Astro, did. They owned the MEASAT satellite system, but when they launched their 4k box called Astro Ultra, it was dependent on the internet (also noting that like New Zealand, Malaysia is also very late to the fibre game, especially rural areas) which allowed them to go 4k on the EPL games.They are still trialling it though, but it used the same tech as Vodafone TV like cloud recording and 3 day TV rewind. Sky's reinventing the wheel which is just too late.

That would have been great, but it sounds like it wasn’t an option that was open to Sky NZ. The Vodafone TV box was developed and owned by Vodafone (the global company, not the NZ company), and that technology wasn’t for sale.

And here you see the great failing of the NZ commerce commission, if Sky had been able to merge with Vodafone back in 2017 the issue of Sky boxes and Pods would not have been an issue. This thread wouldn't have existed. As it was the decision was shonky because shortly afterwards Spark started sports broadcasting.

invisibleman18

1420 posts

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#3118438 21-Aug-2023 11:05

clayton:

Can someone answer my question please

I have the current SkyBox and if I was to get a SkyPod will I be able to use it when I am away on the same subscription?

Not sure you can even get the Pod at the moment (I got one when it launched as I was coming from Vodafone TV) but I expect that should work anywhere in NZ as the Pod only needs an internet connection and not linked to an address like a satellite connected box.

Rushmere

359 posts

Ultimate Geek
+1 received by user: 188

#3118443 21-Aug-2023 11:14

invisibleman18:

clayton:

Can someone answer my question please

I have the current SkyBox and if I was to get a SkyPod will I be able to use it when I am away on the same subscription?

Not sure you can even get the Pod at the moment (I got one when it launched as I was coming from Vodafone TV) but I expect that should work anywhere in NZ as the Pod only needs an internet connection and not linked to an address like a satellite connected box.

That's correct, the Pod was only made available to Vodafone TV customers. It's not been released to everyone yet because Sky know it's not a finished product and still has a lot of bugs. They say they're currently prioritising fixing problems with the new Sky Box, so it could be a while before the Pod is generally available.

I don't know if they would let you have one if you called and asked, or whether they would expect you to pay for multi-room if you had it in addition to a box, but I would hold off until it's more usable.

What about using the Sky Go App for now?

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clayton

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#3118650 21-Aug-2023 15:39

If I am away I would not be using the SkyBox

I could use the app but it is missing certian channels

drseuss25

76 posts

Master Geek
+1 received by user: 21

#3120113 25-Aug-2023 14:22

Rushmere:

It was interesting to read this article last week [paywalled]: Sky CEO’s sincere apology over TV Box troubles

A couple of quotes from the article:

"Sky CEO Sophie Moloney has issued a sincere apology for a raft of technical difficulties that have afflicted the company’s much-heralded new Sky Box and Sky Pod technologies."

"Undoubtedly there are some software issues that we are fixing that have caused customers issues that they didn’t have with the old experience."

At least it shows that Sky is aware that there are genuine problems, and is actively working on fixes.

I really do hope they solve the problems. I cancelled Sky and returned my Sky Pod when family members simply refused to use it any more. I'd really like to subscribe again, but I won't be doing that until such time that the software is in a significantly better state.

How is apologizing in an article (behind paywall no less) even an apology... Ive been using the SkyPod this whole time and have had nothing from them to say sorry for the hassle.
Its become bearable just through common use but if my parents were ever to visit it would be a writeoff trying to get them to manage between sky and TVNZ or even enable basic features.

Views are my own and subject to review!

JaBZ

407 posts

Ultimate Geek
+1 received by user: 41

#3121361 28-Aug-2023 20:05

This is still happening and it’s the most annoying issue, I was just attempting to rewind a segment of fair go.
When you go back to planner or guide then back to live tv it fixes it but erases the buffer so you can’t rewind anyway.

My opinions and ideas expressed in posts are solely my own and do not reflect the views of my employer in any way..

markkellaway

15 posts

Geek
+1 received by user: 3

#3121367 28-Aug-2023 20:43

JaBZ:
This is still happening and it’s the most annoying issue, I was just attempting to rewind a segment of fair go.
When you go back to planner or guide then back to live tv it fixes it but erases the buffer so you can’t rewind anyway.

I’ve been seeing this recently too, and also with pause, it is very frustrating!

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