Wow. JB hifi online team are really unhelpful. So I ordered one hoping it was part of the genuine sale. Too bad it wasn't but I would really be thinking twice about using their online store. I got the vague cancellation email like everyone. I replied to that email twice seeking some clarification, with no reply from them. Yesterday I used the contact form on the website, asking why exactly the order had been cancelled and why my last 2 emails had been ignored. And I got a reply today, saying if I wanted to speak to somebody further I would need to contact their manager, with his details and Australian phone number. No apologies about the lack of communication on their part, or any answers to my questions.
All in all a pretty poor experience in terms of their communication from the online team.
CutCutCut: Wow. JB hifi online team are really unhelpful. So I ordered one hoping it was part of the genuine sale. Too bad it wasn't but I would really be thinking twice about using their online store. I got the vague cancellation email like everyone. I replied to that email twice seeking some clarification, with no reply from them. Yesterday I used the contact form on the website, asking why exactly the order had been cancelled and why my last 2 emails had been ignored. And I got a reply today, saying if I wanted to speak to somebody further I would need to contact their manager, with his details and Australian phone number. No apologies about the lack of communication on their part, or any answers to my questions.
All in all a pretty poor experience in terms of their communication from the online team.
I last used them to buy a CD (I know) for Christmas 2 years ago.
CutCutCut: Wow. JB hifi online team are really unhelpful. So I ordered one hoping it was part of the genuine sale. Too bad it wasn't but I would really be thinking twice about using their online store. I got the vague cancellation email like everyone. I replied to that email twice seeking some clarification, with no reply from them. Yesterday I used the contact form on the website, asking why exactly the order had been cancelled and why my last 2 emails had been ignored. And I got a reply today, saying if I wanted to speak to somebody further I would need to contact their manager, with his details and Australian phone number. No apologies about the lack of communication on their part, or any answers to my questions.
All in all a pretty poor experience in terms of their communication from the online team.
It's pretty obvious why it got cancelled, I'm sure you can work it out without someone holding your hand.
CutCutCut: Wow. JB hifi online team are really unhelpful. So I ordered one hoping it was part of the genuine sale. Too bad it wasn't but I would really be thinking twice about using their online store. I got the vague cancellation email like everyone. I replied to that email twice seeking some clarification, with no reply from them. Yesterday I used the contact form on the website, asking why exactly the order had been cancelled and why my last 2 emails had been ignored. And I got a reply today, saying if I wanted to speak to somebody further I would need to contact their manager, with his details and Australian phone number. No apologies about the lack of communication on their part, or any answers to my questions.
All in all a pretty poor experience in terms of their communication from the online team.
It's pretty obvious why it got cancelled, I'm sure you can work it out without someone holding your hand.
So that excuses poor communication and customer service on their part? I don't think it does. You're welcome to your opinion of course.
This has done its dash and is turning snarky so I have locked the thread. We are unlikely to see any tangible development but if we do, feel free to request an unlock.
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