I've had the need to phone Vodafone on several occasions over the past week, made some changes to change my consumer red plan to a business red plan with the additional of a local number on my mobile.

The plan change was actioned on Thursday 2nd Oct, approximate hold times on each of two calls, around 30 minutes, fortunately I took advantage of the call back function, call centre advised extremely busy due to the iPhone 6, could a new phone release really impact a call centre that much, do they not anticipate demand?

I advised the call centre rep who made my plan change, that I had business cards and other printing on hold awaiting a local number, and was advised it should take no longer than 5 days total.

Having not heard anything, I phoned Vodafone again today, very helpful gentleman advised that the request for a local number had only been placed today, a full 7 days later!
Was advised something along the lines of the request was coming from the sales team, and they are not known for being reliable.

He's advised that it should be done by tomorrow and to call back after 10:30am, I sense I will be furious if its not complete then.

No wonder Vodafone's call centre is busy, customers repeatedly calling to chase requests which aren't being actioned, I still can't believe that a team within Vodafone sat on my local number application for 7 days before submitting it!!