If you have thoughts they had a customer service feedback email firstname.lastname@example.org
With such a good consumer guarantees act here extended warranties shouldnt be pushed onto people.
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coffeebaron: When sales people push extended warranty on me; I say "so you don't think this product is going to last very long; what would you recommended instead, or shall I go elsewhere?"
StevieT: Not trying to hijack this thread or anything, but with the warranty statements, I ask this:
I purchased a Samsung laptop on 26th December 2011. In the last few months of this year I noticed a decline in hard drive performance, and running Crystal Disk Info it gave a bad result. Alas, I purchased a SSD hybrid drive and successfully imaged, from my old system and HDD, onto the new hard drive.
The warranty for the laptop was a year. I would have expected the hard drive to last longer - at least two years at a minimum. The laptop did come with Windows 7, but I upgraded to Windows 8 Pro late last year.
Could there be any course of action I -could- have followed with regards to the failing hard drive?
Asmodeus: I am under the impression that extended warranties are mostly a scam. Read here for more detail:
Consumer Guarantees ActYour consumer rights under the Consumer Guarantees Act say that goods must:
- be fit for the purpose they are made for
- be safe
- be durable – last for a reasonable time
- have no minor defects
- be acceptable in look and finish
How long can I expect my goods to last?If you have a computer and the warranty is for one year, that doesn’t mean that you expect a new computer to only last one year. It is reasonable to expect that a new computer would last at least five years.
Under the Consumer Guarantees Act you can get a remedy if the goods don't last for a reasonable time.
StevieT: Not trying to hijack this thread or anything, I purchased a Samsung laptop on 26th December 2011. In the last few months of this year ...
Klipspringer: Last time I declined an extended warantee the sales agent went on and tried to sell me a $180 gold plated HDMI cable.
KiwiNZ: If a sales person asks me once re extended warranties I politely say no, after all they are just doing their job. However if they become persistant I simply walk away.