wlfkfgkwlaktka:sson013: Google shipped a D.O.A N5 to my friend in Aus. Friend sent it to me as a gift and it costs $100 AUD to ship a lithium battery item through international courier cause of the IATA regulations. Google refuses to ship RMA to NZ for any reason and LG won't honor the warranty either. So if you did a private import of Nexus 5 you better hope you have no issues with it because you are completely screwed if you do.
You should not have piad for shipping a lithium battery.
Lithium Ion Batteries - 2013 Regulations from DHL,
Battery contained in equipment -> less than 2 batteries -> no requirements.
http://www.dhl.com.au/content/dam/downloads/g0/express/shipping/lithium_batteries/lithium_ion_batteries_regulations.pdf
The problem is you must fill in a hazmat form and this costs money. We tried Aus Post and several other international couriers, all of them cost in excess of $100 to get all the proper paperwork and "special packaging" which was just some black tape -.-
Worst phone purchase ever and while technically we probably shouldn't have imported a phone from AU it still leaves me with a pretty bitter experience of Google as a company when they refuse to budge on RMA addresses.
2 Options from Google will both result in me/friend losing 200-300$
1. Ship it back to Aus, Google will pick it up and RMA back to Aus address. Ship it back to NZ. (this would lead to shipping costs of 300$AUD going back and forth)
2. Ship it back to Aus and get a full refund (which they did not even offer until I pointed out that under Australian law it was the buyers choice whether to refund/replace if there is a major fault). I would still basically lose all $200 in shipping.
I am hoping my friend's attempt to file a credit card charge reversal succeeds on the basis that Google refuses to be reasonable in dealing with a D.O.A mobile. Bank is understanding of the reasoning but no guarantees.
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