nikkiandrichard you are having a hell of a lot more success with i-store than I am. I have even e-mailed them with the police complaint number and the constables name who is dealing with it, and still not reply. My status remains that on Friday i paid them $200 and have not heard anything since, and the day after I paid them their website disappeared. Keep us posted as to how you go with the refund.
My complaint with Howick police is 080723/8743. Not sure how much good it will do.
Also I think my parcel arrived at work today but they informed the courier that we wouldn't accept the delivery and to return to the sender. I'm not accepting it as I want my money back.
Westpac tell me its too late to get money back now!! I will keep emailing them until I have money.
Update from me....not good news. I have had my bank (ASB) working on a funds retrieval for the last two days. They just contacted me to say ANZ Bank (the bank which holds i-store's account) will not approve any funds retrievals from i-stores account (so dont bother paying the fee to have it done). ASB told me they have at least one other ASB bank customer trying to retrieve their payment from i-store as well, and she was just about to ring that person and give them the bad news. ASB Bank have advised people who want their money back need to lay a police complaint then take the police complaint form to their bank (in my case New Plymouth ASB) and complete a Fraudulant Transaction statement which you obtain from the branch. They will take a copy of the police complaint form and only then will they refer it to the banks fraud department for investigation. I have done the police complaint, so will go to my bank tomorrow to do the Fraudulant Transaction statement. Has anyone heard from these i-store f*&^ers today?
Not sure whether this will work either as my bank said they spoke to their fraud department and we were out of time??? Go figure that one out. I will go to Westpac this afternoon and get the form also and will complete it. The police did say that they had limited powers if the goods are delivered because you have received the items and its then a matter of you taking a claim through the Commerce Commission!! Whatever you do don't accept the goods as it appears its just as hard to return them and get money back. I told the courier that I wouldn't accept the parcel and to return it to the sender who I had a dispute with. Good luck to everyone trying to get money back. Think I may just have to bit the bullet and go and pay full price as these were a gift for my niece and its her birthday soon and she was so excited about them...
I still havent received any parcels........my bank still hasent gotten back to me and i will be going to the police in the morning to report him and i have also put a complaint on consumer affairs and will proberbly go to fairgo now as well. He needs to be caught either way and i hope it will be soon
Just put complaint on fair-go website. Didnt really want to tick the box that said 'yes I will appair on the show' but I did. Would really need a pair of GHD's if fair go wanted me on their show!!!!!!
Well I'll be.......look what I just got from i-store at 4.45pm this afternoon:
Hi there
You item has been sent ,the tracking no is EB104446414CN.you may get them by this week,any complain pls apply after you received the product. If you have any further questions please do not hesitate to contact us.
Best regards
I-store Support
This e-mail (containing amazing use of the English language) came after I sent them about 30 e-mails throughout the course of today demanding my money back. So I will see what comes. Am totally expecting a totally crap pair of rip off fake GHD's so will probably accept the parcel but keep a photo diary of accepting/opening/verifying it. Will keep you posted.
I sent mine back today via couirier, only across town, so at least it was cheap enough, and I will have proof that it was delivered. I emailed i-store to confirm and pass on tracking info and got a speedy reply saying
Hi there
We will arrange refund asap. If you have any further questions or if I can be of any further help please do not hesitate to contact us.
Best regards
I-store Support
So im holding out hope that the poor owners of this store were scammed aswell as the rest of us, and with limited english, probably were pretty shocked when everyone started complaining about fakes. Thats whay im hoping now anyway. If you go to rip off report .com have pasted link in previous messages you can see a few people have been ripped off, who paid good money for there i-store but never recieved any payments from items sold. So it looks like it is whoever is behind the actual i-store company, and perhaps not the unfortunate people who brought these sites. I have complained to fair go, and you can lodge a complaint with nz commerce commision via email, if anyone wants to, there is also an international commerce commision, which deal with these off shore internet sites in particular, It is an "internet crime complaint centre" http://www.econsumer.gov/english/index.html they deal specifically with international consumer problems, so I would recommend, anyone put in a complaint with them too, as they do specilise in internet commerce issues, and may be able to do more to the company in china that sends these out. I don't think NZ commerce commision can do anything with the factory as its outside nz, but can only deal with the nz based owners. Anyhow. Thanks for letting me know about the bank thing, if my refund doesn't come asap, and they will have it waiting for them in there post box tomorrow, so will check my statement saturday and Tuesday, and if not refunded by then will follow up with the bank. I do have proof photo evidence of the fake ghd recieved and proof they agreed it was fake, and that they would refund, and proof it was returned and once recieved tracking to show that too. Fingers crossed though, if they have dealt with mine and finally agreed to refund me, then they will do the same with everyone else. I hope anyway. If I do get my money back and anyone is still left with nothing or fakes let me know, ill happily voice my side to help anyone else.
No, no physical address, just a PO box numbr, I posted that earlier in this forum the address they gave me. Not a physical address, and the name was Nancy that they said to address to, so very discreet there. No way to track a personal address through PO Box unfortunately.
I certainly wouldn't be pinning any hopes of the police resolving this sucessfully. All the NZ i-store owners have to say is that they were buying the goods from overseas in good faith and didn't realise they were fakes until people started complaining and they wouldn't be able to be charged.
This is going to end up a civil matter I suspect, either the disputes tribunal/commerce comm etc will probably have to sort it out. Even if a judgement is made in the customers favour the chances of everyone getting their money back would be vey slim.
I know it doesn't help now but I would never be depositing money into a company account that doesn't have a physical address/contact number listed on their site.
My advice would be to do whatever you can to get your money back now because those at the end of the list may get nothing.
Theres also this site, http://www.lookstoogoodtobetrue.com/ which looks helpful. I do think that th owners here probably didn't know that we all were going to get fakes, as they didn't like it when I put the site on the rip off website. So hopefully they are working things out with the suppliers. Maybe the suppliers thought we would be fooled by the fakes, but the fact the serial number doesn't work, and there is spelling mistakes on the actual ghd, kinda stands out like a sore thumb. For those saying they won't accept the package, that may not help, as there was no actual address on the package I recieved, basic info, and the box for insurance (return to sender if addressee is not found) was not ticked, and when I have sent things overseas it costs extra if you want the option to have the item returned if it doesn't make it to the person im sending too, and if not paid then the package is destroyed. So I don't think it will actually get back to the supplier in china, but will then become "lost in the post" So I would personally hang on to them, perhaps just see if I am refunded, then perhaps send to the PO Box number I was given in Auckland, that way the nz owners will recieve it, and will refund. They wouldn't refund me till I had returned it to them, so I don't know what will happen if the tracking number comes up addresse declind and return to sender, as it will probably get lost out there somewhere. I know when I had a local courier item delivered damaged, so I didn't sign for it, and told them to return to sender so they could make a claim against the company, they had to chase and chase the company to get it returned, it was just stashed at the depot somewhere and forgotten about. And thats local courier. But you never know. I just honestly don't think they would pay to have the item couriered back to the factory, and noticed that was not ticked on the packing slip. Perhaps anyone who does recieve theres, take photos, email i store nz and return to that PO box number. Anyway. Im feeling a little more hopefull at getting my money back now. I hope its not unfounded hope.
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